We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Nobody downloaded yet

Communication and Personality in Negotiation - Research Paper Example

Comments (0) Cite this document
Summary
Communication and Personality in Negotiation Date Abstract The paper describes a negotiation situation that one has participated in where the roles of communication and personality in negotiation are analyzed and clearly identified how these roles contributed to or detracted from the negotiation…
Download full paperFile format: .doc, available for editing
Polish This Essay94.6% of users find it useful
Communication and Personality in Negotiation Paper
Read TextPreview

Extract of sample
"Communication and Personality in Negotiation"

Download file to see previous pages He was able to purchase the unit from a dental supplies store just outside their university for $275. The class did not get the chance to use the unit fully until one month after the purchase. While he was using the unit, he observed that it was making an unnecessarily noisy sound which was not apparent with other dental cure units. After one or two more uses, the bearing in the unit gave way. He immediately went back to the dental supplies store to return the unit. The store clerk asked for his receipt and noticed that it was already one month after the purchase. The clerk also noticed that the unit did not have a label or tag that they said they normally place in all dental cure units released from their supplies store. He immediately wanted to talk to the manager but the sales clerk told him that the manager was busy and that if he wanted to have the unit repaired or replaced, he would have to pay for $50, which he did not have at the time. He left the dental supplies store and left a message that he would return. He then asked for my help since he knew I had some skills in negotiation. I accompanied my cousin back to the store the next day and confronted the manager. The manager recognized my cousin and asked what the problem was. So, my cousin relayed the scenario and wanted to have the unit replaced or repaired, whichever is most immediate. The manager first reviewed the receipt and questioned how come the unit was to be returned one month after purchase. The warranty period only stipulated 10 days after purchase. And, after further inspection, the manager questioned the lack of label or tag on the unit. He said that if my cousin wants to have it repaired, he needs to pay for $50. But if he wants to have it replaced, they do not have the same model of lower price and instead was offering another model where an additional $100 needs to be paid. This is where I came in. First, I thanked the manager for personally attending to our dilemma. Then, I explained to him that the reason why the unit was returned only now was because the class professor did not require them to use the unit completely previous to two days ago. I informed him that we have the cellphone number of the professor in case he wants to verify and validate our statement. Secondly, I informed him that as a dental supplies store, they have the obligation to check all their units for the labels and tags before their release. The fact that this unit does not have any tag or label means that it was defective in some way or the other – the reason why, only after one or two uses, the bearing gave in. In this regard, they have the obligation to the customer to replace the unit or repair it without extra cost to the customer. In the end, I noted, it is always good to accommodate the complaints of the customers and validate the contentions. The way that their positively resolve conflicts would put in a good image to their store. The manager was first insisting that my cousin must have replaced the unit with a defective one. My cousin interjected by saying that “why would I replace the unit with a defective one when I need the unit badly for my classes and I have no other access to other dental cure units? Why would I trouble myself to do something which would jeopardize my academic performance?” I am sure you remember me and I took the unit directly from you when I came here to purchase it, just a month ago. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Communication and Personality in Negotiation Paper Research”, n.d.)
Communication and Personality in Negotiation Paper Research. Retrieved from https://studentshare.org/management/1441110-communication-and-personality-in-negotiation-paper
(Communication and Personality in Negotiation Paper Research)
Communication and Personality in Negotiation Paper Research. https://studentshare.org/management/1441110-communication-and-personality-in-negotiation-paper.
“Communication and Personality in Negotiation Paper Research”, n.d. https://studentshare.org/management/1441110-communication-and-personality-in-negotiation-paper.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
CHECK THESE SAMPLES - THEY ALSO FIT YOUR TOPIC
Communication and Personality Paper
In this paper, I have conducted the analysis of communication and personality roles in a scenario from my past in which I had to sell a house to Mr. X and Mr. Y. This was the most absurd incident of my whole life, and I had never met such people ever before them.
4 Pages(1000 words)Essay
Paper that explains the communication aspects, personality & leadership styles used in management
They should also have an insight of the personalities of every employee. This information is very essential in conducting employee placements into various work positions. There is need to help individuals in management positions improve their level of effectiveness and guide those who are beginning their leadership roles.
6 Pages(1500 words)Research Paper
Communication, Conflict, Negotiation and Leadership in Germany
Germany is regarded as one of the most progressive countries in the world. The country has an estimated population of 82 million and ranked fourth in terms of nominal Gross Domestic Product (GDP) globally. Communication in Germany is progressive with the government aggressively promoting infrastructure building and investment.
5 Pages(1250 words)Research Paper
Personality psyc research paper
Erikson's theory of psychosocial development focuses on personality development through a series of stages. These developmental stages are either resolved or unresolved. Erikson believed that these experiences shaped personality development. In comparison to Erikson, Jung placed a higher importance on the unconscious mind.
10 Pages(2500 words)Research Paper
Communication and Personality in Negotiation Paper
I knew this was a big decision and took advantage of all the communication channels available. I utilized the internet to learn about the market prices and the best and
4 Pages(1000 words)Research Paper
Personality Theory Paper
A very prominent feature of the village life that exists around us is the aspect of connectivity that is both offered to and demanded from the inhabitants of the region. The effects of this connectivity on the members of my society are so dominating that many of the
3 Pages(750 words)Research Paper
The Role of Communication and Personality in Negotiation

This research is being carried out to evaluate and present role of personality in negotiation; strategies to build trust in a negotiation and ways in which the negotiator may influence the other party. Negotiation can briefly be described as the process of making decisions when the parties involved have different preferences. There are two somewhat distinctive forms of negotiation.

6 Pages(1500 words)Research Paper
CROSS-CULTURAL NEGOTIATION RESEARCH PAPER
He would be conducting a series of meetings, along with his 6 member team, with the CEO (Mr. ANSEL) and a team of “FEC”, a successful French company which is known for its
11 Pages(2750 words)Research Paper
Communication / Negotiation
best employee benefits as well as goodwill initiatives in the surrounding community; however, the store’s long-term profitability and survival are uncertain. The stores proposed changes to ensure long-term profitability and survival have triggered a conflict between the
4 Pages(1000 words)Case Study
Let us find you another Research Paper on topic Communication and Personality in Negotiation Paper for FREE!
Contact us:
+16312120006
Contact Us Now
FREE Mobile Apps:
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us