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Shouldice Hopsital Limited - Research Paper Example

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Case study: Shouldice Hospital Limited Name Instructor Date Case study: Shouldice Hospital Limited Overview James Heskett a professor at Harvard University carried out a case study and showcased Shouldice Hospital as a model of business excellence…
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Shouldice Hopsital Limited
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Download file to see previous pages The bed capacity later increased from 36 to 89. Dr. Shouldice died in 1965, and the facility was taken over by Dr. Nicholas Obney. Dr. Obney became the chairman and the surgeon-in-chief of the institution. Under the leadership of Dr. Obney the hospital started to operate both hospital facilities and clinical facilities. The hospital generally follows the business model of focus on a single standardized service (James & Mona, 2006). This enables the hospital to have a narrow target of clients. Quick, convenient, and reliable cure for external types of abdominal hernias is the main operation line for the hospital. The institution uses its own technique of enabling a relatively short period of recovering after undergoing an operation (James & Mona, 2006). This technique is called the Shouldice method. The basis of this technique was the incorporation of operative and posts operative processes, for instance, using local anesthetics, the nature of the operation process, the design of a facility to enable comfortable movement, and design and communication of the regimen by the medical staff. This communication enabled early ambulation. This whole process has cut down number of days a patient would stay in hospital. To the patients this was the most affordable option (James & Mona, 2006). ...
More than 300,000 patients have been operated by the surgeons at the hospital. The success rate of operation at the hospital has been more than 99%. Operations of primary inguinal indirect hernia by the surgeons at the hospital are almost 100% (Heskett, 1987). Experience of the Doctors The hospital boosts of twelve surgeons who work on a full time basis. There are eight assistant surgeons working on a part time basis. The operations are carried in teams (Heskett, 2009). Each operation team comprises of four members. These are a senior surgeon, an assistant surgeon, a scrub nurse, and a circulating nurse. Experience of the nurses According to Heskett (2009), total of thirty four nurses are usually on duty at the hospital in a period of 24 hours. The number of nurses available in the facilities during the periods when no operation is in progress is six. These usually carry out counseling to the patients. Work distribution The number of operations carried out in a single day ranges between thirty patients to thirty-six patients (Heskett, 2009). The number of patients that a surgeon can operate in a day is three or four at most. A surgeon on day shift ends his or her day at 4 p.m. Hospital facilities The institution operates two facilities namely hospital and clinic in one building. The compound at the institution is divided into three levels. Level one comprises of the kitchen facilities and the dining room. The second level is composed of lounge area, an office for admission, and rooms for patients. The third level in the compound consists of additional rooms for patients and recreational areas (Heskett, 1987). How the hospital operates. The facility deals with two kinds of patients. These are local patients and patients coming from ...Download file to see next pagesRead More
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