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Management Interview - Research Paper Example

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Management Interview Management Interview The People Interviewed The first interview was conducted with Mr. Lloyd of McDonalds. As the manager of the multinational’s local outlet, his main duty is to maintain quality service to his consumers…
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Management Interview
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"Management Interview"

Download file to see previous pages Lloyd responded that management, according to him, is about administering the day to day functioning of the firm. This might include developing newer business plans, preparing budgets, and observing day to day functions. One the other hand, he believes that leadership means to guide in a particular direction. In other words, according to him, leadership is the relationship that the leader develops with the followers in order to energize them to take up the required changes. In order to make his statements more digestible, Mr. Lloyd offered an explanation. According to him, if his subordinates follow his orders because they have to do so according to the company rules, he is just a manger. On the other hand, if his subordinates are eager to hear to him and to follow him, or if he can bring in a change in his organization without the support of an order from the above, he is a leader. Similarly, Mr. Mark was of the opinion that subordinates follow leaders out of emotions. He says a leader invokes various emotions in employees ranging from hope, fear, respect, and happiness and so on. According to him, while managers rule out of regulations, leaders rule out of aesthetic sense developed in subordinates. He pointed out the difference between his managerial and leadership roles. As a manger, there is planning, budgeting, evaluating, and facilitating functions. At the same time, as a leader, he identifies talents in various employees, utilize various ways of motivation including rewards, reason, and relationships, resorts to coaching to ensure that the employees remain motivated and convinced, and finally build trust so that implementation of various strategies are met with less criticism and doubt. When Mr. Mark was asked as to what are certain similarities between both, he was able to identify certain important similarities between them. The first one is that both management and leadership aim to achieve certain goals. According to him, the second similarity can be found in the fact that both management and leadership require subordinates to achieve the goals by motivating employees. The last point he could identify was that both leadership and management are ways to link the top management and subordinates. Then the question turned towards the management and leadership style Mr. Lloyd has adopted in his organization. It was surprising to note here that he believed in a combination of autocratic and paternalistic leadership styles. He pointed out the fact that though democratic approach can be much better in an organization where the manager would be able to discuss and decide the future course of action, in such a multinational organization which is highly centralized in nature where all the decisions come from the above, he does not have much room for practicing democratic way of leadership. In such cases, manager only acts as a supervisor to see that the changes are implemented, and there is no provision to discuss with the employees and to get their opinions on the implementation. When I asked the question if he could not adopt bureaucratic approach instead, his reply was that this could make his position vulnerable as there is the chance of the staff challenging his authority. My next question was regarding certain organization development interventions Mr. Mark uses as a part of his OD role. The response was that he has incorporated survey feedback, sensitivity training, team building, and management objectives as ways of ...Download file to see next pagesRead More
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