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Management: Consumer Protection - Essay Example

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Consumer Protection Consumer protection is actually meant to be the safety of the consumers from different inequitable trade practices. For this objective to be fulfilled, various consumer protection laws have been enacted in various countries, where the main purpose is to avoid the exploitation of the customers throughout the world, as well as the establishment of the checks upon the performance of the businesses and ensuring that there is not any business malfunctioning involved in that…
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Management: Consumer Protection
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"Management: Consumer Protection"

Download file to see previous pages The purpose of this report is to highlight various malpractices of the business companies, due to which a large number consumers is not feeling safe from the monopolizing markets and fair market principles are becoming vague day by day. The case studies taken in this report, based upon which the recommendations and conclusions will be made, are about a book and a film. The concerned film is about the same consumer protection laws which are being violated in the modern day. ‘Class Action’ is the name of the movie that was first released in 1991 in United States of America. The referred book in this report is Brian L. Nelson’s ‘Law and Ethics in Global Business Environment’. The analysis will be established based on the combine study of both the film and the book. The main focus would be to discuss the events happened in the film related to the consumer protection that has been raised in the Nelson’s book. The chapter on the consumer protection discussed in Nelson’s book finds it practical implication in the movie mentioned above. The foremost concern that the chapter highlights in favor of the customers is their ‘right to know’ which has been very beautifully shown in the movie. In terms of the corporate decision making, the right to know principle is actually ignored as the participants in the decision making process are not all those personnel or representatives who are going to be directly affected by the practice of those decisions, and this has been shown in the movie quite clearly in the beginning when there is a meeting held in the automobile company in which only the manufacturers, market vendors, or finance managers are shown to be participating in the meeting in which important decisions concerning product sales are going to be made. In terms of the moral context of the same principle, the right to know is actually implicit and it has been made for the individuals in terms of their own rational decision making. The freedom of contract is the basic necessity that this principle is going to meet if the ‘right to know’ is properly executed. This moral context has also been featured in the movie where the customers are not bound to be told about the ‘inside’ information and they are not aware about certain information when they are going to purchase a product, in the context of movie, the car. In contractual and commercial context, the manufacturing or selling companies are normally liable for the misrepresentations they have made to the buyers who have purchased goods and services from them. In this case, the consumers according to said laws must be protected directly by the company which sold that good, which is ensured through a contract. In context of the movie, the violation of the said principle is shown when the buyer of a car is not satisfied with the company’s product after he has inflicted himself an accident. The script of the movie shows that he goes to the company officials for meeting the contract terms they provided to him in terms of paying for the cost incurred in getting that car fixed, which the officials do not agree with and due to the violation of the contract, the consumer is forced to go to the court via suing the automobile co ...Download file to see next pagesRead More
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