Nobody downloaded yet

Hardware Replacement: Customer Relationship Management - Research Proposal Example

Comments (0) Cite this document
This paper “Hardware Replacement: Customer Relationship Management” will analyze the way these five variables relate to the scenario of installing a new CRM application that would include hardware replacement. Considerations will be discussed after the first subject concludes…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.6% of users find it useful
Hardware Replacement: Customer Relationship Management
Read TextPreview

Extract of sample "Hardware Replacement: Customer Relationship Management"

Download file to see previous pages Without careful consideration, a complete overhaul of the hardware as mentioned could prove to be expensive. This would be despite the scope of the CRM not covering an extensive area. With the establishment of the scope of the CRM to be implemented, the IT department will be aware of the main areas to alter and thus only replace the appropriate hardware that would fit the new CRM. This will, in fact, reduce implementation costs, a factor that would be the first to consider before such a project is embarked.
The cost in the scope of a project defines human resource cost multiplied by the amount of time that was used to complete an entire project. The scenario in question is an IT-related scenario; therefore, the costs incurred are to include a cost for the hardware and software. Before any project commences, it is vital that a comprehensive budget is made. This would monitor and control the use of resources as the project proceeds and steps in to normalize any deficit that might come up. In the given scenario, the profit of the CRM should be compared with the budget involved in implementing it. Given that a CRM should always enhance the production, marketing, and sales profit, it would be baseless to implement the CRM, given the projected cost of the hardware with a higher budget than the proceeds expected from that CRM. Cost is thus a major factor to consider prior to the implementation of the CRM.
Time basically refers to the amount of time that is needed for a project’s completion. Prior to the planning of implementing the CRM, there must have been a targeted time that would sync with a target of the IT department. Given that markets and customer influx fluctuate with different times, a schedule for the implementation of the CRM should be properly done to ensure that it is completed just in time to satisfy its initial objective. Without considering the time, it is highly likely that the targeted objective might be long overdue, especially with the current competition in the market, where the early bird would have snatched up the opportunity due to their timeliness or preciseness. ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“CRM Implementing Management Essay Example | Topics and Well Written Essays - 1250 words”, n.d.)
Retrieved from
(CRM Implementing Management Essay Example | Topics and Well Written Essays - 1250 Words)
“CRM Implementing Management Essay Example | Topics and Well Written Essays - 1250 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Hardware Replacement: Customer Relationship Management

Customer Relationship Management

...? Relation Management relationship management is a business based strategy plan involving software, methodologies, and typically internet abilities that assist business handle customer relationships in a structured way. This aims to trim down costs and boost profitability by solidifying client loyalty. Customer relationship management may have a key impact on a business through: changing the attention from merchandise to client streamlining the offer to what the client requires, not what the business can make (Battle, 2008). This stresses the competencies required for a successful...
6 Pages(1500 words)Essay

Customer Relationship Management

...?Running head: Relationship Management Insert         Insert Grade Insert 7 March Relationship Management Introduction Customer relationship management (CRM) is a strategy used for managing a company’s relationship with its customers. As a result, effective customer service is necessary in this case. Attracting, nurturing, and retaining customers are the ultimate goal of customer relationship management. Therefore, an effective customer relationship...
6 Pages(1500 words)Essay

Customer Relationship Management

...Customer Relationship Management The twenty first century is often stated as the age of consumers. The aspect of globalisation has triggered a wave of competition as organizations are desperately reaching out to new markets to capture a share of the market. The increased competition has put the customer at the driver’s seat and it is the main focus of business strategists in different organizations. This has enhanced the importance of loyalty which is perhaps the reason why firms are increasingly resorting to induce better Customer Relationship Management policies so as to retain and manage...
4 Pages(1000 words)Essay

Hardware Replacement

...Relationship Management (CRM) is a software that is intended to enhance relations, help companies focus on obtaining more s, make the company’s products and services more marketable and ultimately increase profitability. The IT department wants to implement the said software in order to achieve these; however, the hardware is out of date and needs to be upgraded in order to support such software. The dilemma lies on whether the hardware upgrade will be a reasonable risk given that there are limits and other factors that need to be considered such as profitability, return of investment, the training required, and timeframe needed to complete the project and train the...
3 Pages(750 words)Essay

Hardware Replacement Project

...?Hardware Replacement Project One of the ways of achieving sustained and increased business operations is through proper relationship management (CRM). CRM refers to the software internet capabilities and methodologies that help an enterprise to manage customer relations in an organised way. With time, an organization may be forced to upgrade its CRM through the adoption of a better CRM solution with the main aim of achieving genuine business benefits. This demands that the management of an organization understands how to develop solutions to problems in the company’s information system. Management also...
7 Pages(1750 words)Essay

System Information System Planning & Management

...Improvements Suggested Future Technology Start Date Finish Date Estimated Days CRM Software 01/04/2011 01/08/2011 122 ERP software 31/07/2011 31/07/2012 365 Total 487 Risk Analysis of Customer Relationship Management Software (CRM) and Enterprise Resource Planning (ERP) Software CRM Risk Analysis Risk Probability (1-5) Severity (1-5) Score (P x S) Actions taken to Prevent/Manage Risk Staffing Staff error 2 2 4 Training is basic to evade human error when using CRM. Technical CRM equipment failure Equipment security 2 1 3 3 6 3 Call customer service to order substitutions. Computers can be used as a replacement to the...
7 Pages(1750 words)Essay

Customer Relationship Management

...? Relationship Management A Review of the Evolution of Relationship Marketing and its Implications for Business Introduction to the Text What is the Importance of Relationship Marketing? In recent times, the general management of organizations and companies across the globe has in recent times been faced with a myriad of various challenges in light of the fast changing economies, and times. This has forced companies to try and evolve their operations and how they interact with their customers so as for these companies to be able to survive in this fast changing environment. The changes taking place in the various companies have not been...
12 Pages(3000 words)Essay

Customer Relationship Management (CRM)

...or group customers into clusters. Members of clusters share common characteristics which may be concluded as leaning towards a support, need or want of specific products. This way companies may determine the approaches they need to apply for specific customer groups or clusters. Aside from the actual selling techniques of companies, marketing strategies propel organizations to higher profits and bigger market share. According to the American Marketing Association, "Marketing is an organizational function and a set of processes for creating, communicating and delivering value to customers and for managing customer relationships in...
13 Pages(3250 words)Essay

Customer Relationship Management

.... This is where the role of the customer relationship manager becomes crucial. He is the bridge between these two departments. Implementation of IT is to be efficiently project-managed. Skill building in the employees is essential so that all members have the requisite skills which include hardware, software and project management skills. This multifunctional team should ideally be directly under the customer relationship manager and be physically situated between the IT and marketing departments. If this is not done, it could lead to overlapping projects in different departments which...
12 Pages(3000 words)Essay

Marketing ( Customer Relationship Management )

...Importance of Implementing a Service System That Is both Effective and Efficient relationship management is crucial for the success of any organization as it helps in managing the relationships between customers and the business. Customer relationship management will entail dealing with all aspects of dealings that a company has with its customers, and it is important for an organization to have a customer relationship management system as it helps in managing the interaction between the firm and its clients whether it is...
1 Pages(250 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Proposal on topic Hardware Replacement: Customer Relationship Management for FREE!

Contact Us