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Hardware Replacement: Customer Relationship Management - Research Proposal Example

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This paper “Hardware Replacement: Customer Relationship Management” will analyze the way these five variables relate to the scenario of installing a new CRM application that would include hardware replacement. Considerations will be discussed after the first subject concludes…
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Hardware Replacement: Customer Relationship Management
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Download file to see previous pages Without careful consideration, a complete overhaul of the hardware as mentioned could prove to be expensive. This would be despite the scope of the CRM not covering an extensive area. With the establishment of the scope of the CRM to be implemented, the IT department will be aware of the main areas to alter and thus only replace the appropriate hardware that would fit the new CRM. This will, in fact, reduce implementation costs, a factor that would be the first to consider before such a project is embarked.
The cost in the scope of a project defines human resource cost multiplied by the amount of time that was used to complete an entire project. The scenario in question is an IT-related scenario; therefore, the costs incurred are to include a cost for the hardware and software. Before any project commences, it is vital that a comprehensive budget is made. This would monitor and control the use of resources as the project proceeds and steps in to normalize any deficit that might come up. In the given scenario, the profit of the CRM should be compared with the budget involved in implementing it. Given that a CRM should always enhance the production, marketing, and sales profit, it would be baseless to implement the CRM, given the projected cost of the hardware with a higher budget than the proceeds expected from that CRM. Cost is thus a major factor to consider prior to the implementation of the CRM.
Time basically refers to the amount of time that is needed for a project’s completion. Prior to the planning of implementing the CRM, there must have been a targeted time that would sync with a target of the IT department. Given that markets and customer influx fluctuate with different times, a schedule for the implementation of the CRM should be properly done to ensure that it is completed just in time to satisfy its initial objective. Without considering the time, it is highly likely that the targeted objective might be long overdue, especially with the current competition in the market, where the early bird would have snatched up the opportunity due to their timeliness or preciseness. ...Download file to see next pagesRead More
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