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CRM Implementing Management - Essay Example

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Hardware Replacement Project Institution: Name: Hardware Replacement Project Customer Relationship Management (CRM) refers to a technological strategy implemented by an organization to improve the organization’s interactions with customers and its entire clients and other targeted group…
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CRM Implementing Management Essay
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Download file to see previous pages These are quality, time, risk, cost and scope. This paper will analyze the way these five variables relate to the scenario of installing a new CRM application that would include hardware replacement. Considerations that must be applied when selecting projects that deliver the best value will be discussed after the first subject concludes (Kerzner, 2000). Scope in a project defines the extent of the goals or requirements of a given project. The scope of any project should be the number one factor that should be looked at even before the planning of the project kicks off. In the given scenario, the main objective of the CRM to be implemented should be carefully studied. This will determine the main areas of changes that are to be made in the current system. Without careful consideration, a complete overhaul of the hardware as mentioned could prove to be expensive. This would be despite the scope of the CRM not covering an extensive area. With the establishment of the scope of the CRM to be implemented, the IT department will be aware of the main areas to alter and thus only replace the appropriate hardware that would fit the new CRM. This will, in fact, reduce implementation costs, a factor that would be the first to consider before such a project is embarked. Cost in the scope of a project defines human resource cost multiplied by the amount of time that was used to complete an entire project. The scenario in question is an IT-related scenario; therefore, the costs incurred are to include cost for the hardware and software. Before any project commences, it is vital that a comprehensive budget is made. This would monitor and control the use of resources as the project proceeds and steps in to normalize any deficit that might come up. In the given scenario, the profit of the CRM should be compared with the budget involved in implementing it. Given that a CRM should always enhance the production, marketing and sales profit, it would be baseless to implement the CRM, given the projected cost of the hardware with a higher budget than the proceeds expected from that CRM. Cost is thus a major factor to consider prior to the implementation of the CRM. Time basically refers to the amount of time that is needed for a project’s completion. Prior to the planning of implementing the CRM, there must have been a targeted time that would sync with a target of the IT department. Given that markets and customer influx fluctuate with different times, a schedule for the implementation of the CRM should be properly done to ensure that it is completed just in time to satisfy its initial objective. Without considering the time, it is highly likely that the targeted objective might be long overdue, especially with the current competition in the market, where the early bird would have snatched up the opportunity due to their timeliness or preciseness. The variable quality sometimes overrides the other variables, as this is contained in the end results of whatever implementation in a project. Quality in a project environment could be defined as a pointer of the measure of satisfaction an end product would give towards set objectives. IT implementation in any given organization is always aimed at increasing the efficiency. Prior to implementation of this CRM, careful considerations should be made of the required end results. This would help determine the equipment required, referring to software, hardware and human resource in ...Download file to see next pagesRead More
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