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Tourism Management Course Work - Assignment Example

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Tourism Management Week 5 Assignment Chapter 12 2. When a gorgeous new hotel is opened for business, are the attractive physical facilities more important than the quality and training of the staff? Answer: The quality and training of the staff will always be more important than the physical facilities…
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Download file to see previous pages If the front desk doesn’t respond pleasantly and efficiently to the needs of the traveler, this also will leave a bad impression. How a guest is treated is more important than the looks of an establishment, which does not diminish the need for a beautiful venue. It just means that beyond that beauty should be substance, which is represented by the quality of the staff. 3. As a resort hotel manager, do you believe your guests need to be educated about environmental protection? Do you need to educate your staff? Answer: Because of the new trends in green tourism, the staff definitely needs to be fully informed on all the ways that the hotel is implanting green policies in order to leave a smaller eco footprint. The staff should also be prepared to answer questions concerning ways in which the guests might take issue with one policy or procedure or another which does consume more than what might be desired. The guests should see literature in their rooms and at the front desk that shows what measures have been taken in order to lower the rate of consumption by the hotel. This type of information is both instructive and develops good relationships between the hotel and the guests. The information, however, should also be subtle because those who are at the resort are there to experience a sense of luxury. A good balance between maintaining the appearance of excess, while also showing responsibility, will provide for the best possible outcome regarding this issue. 5. For new developments, should the access roads be supplied by a government agency, the developer, or both? If both, who should supply what? Answer: Access roads to a new development are supplied by the government as the building of new commerce is considered to be a benefit to the city. Negotiations between the government and the developer will often allow for other considerations as well, but the access roads, as they are connected to the main roadways, are the responsibility of the government agency who is in control of road development within that specific area, whether it be city, county, state, or federal. 8. The sports director of a large resort hotel has been instructed to upgrade the hotel's physical fitness program. Provide some suggestions as to how this might be done. Answer: When approaching physical fitness within a resort hotel environment, conservative is the best approach because of the liability risk involved in active participation. Low impact, high result physical activity is the best method so that guests are attracted to the hotel, but are not in danger of physical injury. Although all physical fitness has some risk, making sure that staff is fully prepared to help guests and that any activity that is programmed has fully certified instructors is the best possible mitigation to risk. The second element of reconstructing a physical fitness program is in looking at the current trends and selecting those trends that reflect safe use, but also are exciting to the guest. Dance routine type programs, such as Zumba, an exercise program which incorporates salsa dance, provide an environment of fitness while supporting something that is relatively safe. Being current while mitigating risk factors is the key to any new physical fitness program in a resort environment as it is likely some guests who participate will have not had much previous physical activity in their background. Therefore, the third element is making sure the program is ...Download file to see next pagesRead More
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