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Management and Delivery of UK Higher Education - Essay Example

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This paper analyzes how have performance management systems introduced over the last 20 years impacted upon the management and delivery of UK higher education. Public services are an important and a very important part of management. This includes various sectors like education, hospitals, hospitality…
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Management and Delivery of UK Higher Education
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"Management and Delivery of UK Higher Education"

Download file to see previous pages With time the division of the government, private sector, nongovernment sector and public sector faded to such an extent that the area of public services expanded and included the services provided by the private sector and the non government sector too. Hence it can be said that the providers of the public services can be referred as the organisation from the multilayered sector. Hence sometimes the public services are referred as ‘people establishment’ which provide service to the general public and works on collective interest and also accept the responsibility for those services provided. Therefore the sector of public sector is heterogeneous which contains different people who had different expectations. Therefore the management of the public services is very important. The public service officials has to deal with the different political situations as well as ensure that the services done are morally correct as the services uses the resources of the society and are valuable to the society. The services constitute the technical skills, ethical values and leadership (Bowmen, West and Beck, 2009, p.9). The areas of public services include medical or health care sector, housing sector, transport sector, police services and the services and the services of government (Bach, et al, 1999, p.58). The health care sector provides services which includes highly technical expertise. This service is provided by the government as well as the private organisations. This sector is driven by ethical standards. Education which was primarily a government domain and was provided by the government is now provided by the other non-profit organisations too. The main objective of these service...
This paper approves that the measurement and management of any service cannot be complete without mentioning the quality aspect of the service. For managing the performance of any service it is important to manage the quality of the service. Quality management in the higher education sector has always been a tough job. This is because the meaning of quality varies from person to person. In case of higher education the range of stake holders is quite large. The stake holders are both internal and external of the organisation.
This paper makes a conclusion that it can be said that performance management system was introduced by the government in the UK primarily to make the public sector organisation act more efficiently and become at par with the private sector organisations. The transition of the public management system with the new public management enhanced the area of the implementation and the performance management system was also implemented in the non profit organisations like medical sector and the education sector. The implementation of the performance management system has impacted the higher education system in a number of ways. It has increased the financial strength of the institutes, made the service providers more accountable to their work and also motivated the good performers by rewarding them but, it has also increased the pressure on the teachers and the management to perform well every time which is sometime passed to the students. In all it can be said that the implementation of the performance management system have both positive and negative impact on the higher education in UK. ...Download file to see next pagesRead More
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