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Managing and Improving Quality - Term Paper Example

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Managing and Improving Quality Name: Institutional Affiliation: Managing and Improving Quality Introduction The following performance improvement methodology is designed for those managers who use enterprise-wide BMC therapy ITSM solutions among other Action Systems which are also based on custom applications and faced with poor performance tribulations…
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Managing and Improving Quality
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Download file to see previous pages There are three performance improvement methodologies described in this paper. Six Sigma is one of the methodologies and was initiated by Motorola then publicized by General electric. It is a manufacturing methodology whose focus is on variance reduction via a problem solution approach in order to improve quality of output. Lean thinking which was pioneered by Toyota as the company’s key to success. The methodology aims at reducing waste in order to improve the performance of business via workflow improvement. Theory of Constraint is a methodology which focuses on constraints of the manufacturing system and stresses on quicker systems throughput in a system process. Comparison of performance Improvement Methodologies Agenda Six sigma Lean thinking Theory of constraints Theory Reduce variation Waste elimination Constraint management Targeted Organizations Manufacturing manufacturing Manufacturing spotlight problems Flow of work Systems limitation Applications Definitions Analyzing Improving Controlling measuring Value recognition Recognizing value stream Perfection Pull and flow Recognizing limitations and exploiting them. Subordinate process Constraint elevation Cycle repetition Assumptions Problem existence Quick throughput Limited inventory Fluctuations Measurement of performance for managers. Quality improvement. Removal of waste improves the performance of business. Several but small improvements are preferable compared to systems analysis. Speed and volume emphasis. Use of existing systems. An independent process. Primary effect Output process is uniform Decreased flow time Quick throughput Use of Six Sigma in healthcare organizations Six Sigma offers healthcare organizations a structure for Quality improvement both as a measurement as an application. Six Sigma is important in a healthcare organization for viability reduction in clinical service delivery. The application of Six Sigma in healthcare is a quality improvement plan in the process of medication application. Its presentation in this methodology demonstrates the versatility of these quality improvements in the healthcare organizations. Six Sigma in QI plan is a concept in statistics that represents the differences in data which has been set about its mean. In healthcare organizations the process capability measures the mean of the process in relation to the closest patient specifications limit. Six sigma as a management methodology provides the healthcare organization with the ability to systematically reduce its current errors and defects occurrences to low levels. This is achieved with a specific goal of delivering services with minimum error for maximum opportunities. Therefore in healthcare services the QI plan for six sigma is consider as a measurement and a methodology as well. In the healthcare organizations Six Stigma is applied in reducing variation sources found in various process of the organization. These processes include patient treatment, billing, patient triage and technology use by employees. Six Sigma was chosen by the many healthcare organizations due to its ability to evaluate process capability in performing defect free in a case where the defect is defined as something that patient satisfaction. At the same time, Six Sigma helps in designing, ...Download file to see next pagesRead More
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