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Miscommunication within a hotel hierarchy - Research Paper Example

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This paper "Miscommunication within a hotel hierarchy" dwells on the problems occurred in the communication of hotel staff. Admittedly, in hospitality industries, every activity of an organization or employee communicates a message to the customers.   …
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Miscommunication within a hotel hierarchy
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Download file to see previous pages The management operations with reference to an organization involve employee relationship, facilities management, public relations, efficient utilization of resources, accounting and finance as well marketing and customer relationship. Efficient communication at all levels is important for the successful operation of a company. The communication in general parlance within the hospitality industry, especially in hotels is mostly customer-centric or customer oriented because the organization needs to be in constant touch with the customers, unlike other industries where the customers are usually dealt with by sales and service departments. Therefore, the customer relationship is the central theme, and all the administrative and management functions are focused on personalized service to the customers aiming customer satisfaction. It is very important to identify the areas where there are chances for miscommunications for taking corrective measures to improve the operational efficiency of the management with a view to improving the management operations and the level of customer satisfaction. The customer profile is varied on account of various factors which include cultural differences, nationalities, languages spoken and economic differentials to name a few which could act as barriers to communication or lead to miscommunication or misinterpretation. Also, the type of customer and reasons for their stay could be classified under several categories such as business, tourism, government service, etc.local, international, personal, official and so on. The duration of stay varies according to the type of customers and purpose and the type of service varies with the duration of the stay also. There are individuals and corporate companies as customers. The business in respect of corporate compani ...Download file to see next pagesRead More
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