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Operations management - Coursework Example

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Operations Management Name: Institution: Introduction Hotel and restaurant management has many operational departments under its wing. This is given the many sensitive areas of operations that hotel or restaurant facilities usually have that demand equal attention…
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Download file to see previous pages The culinary department encompasses kitchen affairs while the rest of the departments are self explanatory given the line of duty. The supply department is one of the key departments that carry a lot of significance in having the hotel and restaurant facilities running. A hotel usually has many amenities that keep it going and these include food and drinks, toiletry amenities, bedding, furniture and kitchen cutlery. Depletion of these supplies fluctuates depending on the high and low seasons of customer inflow to the facilities. However, the Olympic Games are a unique scenario that makes a long calling for hotel facilities. Attendance to this colossal sporting event is recorded as one of the largest in the sporting history that closely competes with FIFA World Cup. In such contexts, hotel organizations are keen to ensure quality services to the expected large number of customers. Quality services entail customer satisfaction, employee etiquette and above all reliable delivery of hotel goods and amenities from various supplies that keep the running of the hotel facility alive. Supply is an aspect in the hotel industry that concerns operational management. A relationship between operations management and supply will be discussed in this paper, in addition to the factors considered in reliable hotel supply. These details will be encapsulated with various analyses of the way hotels and restaurants could ensure reliable supply to their respective requirements, and a further analysis of some operational techniques that could be employed to ensure both quality and reliability in supplies broken under various subsections in this paper. Operations Management and Supply: Techniques to be employed by Operations Management Operations management is a management area that deals with planning and product management, procedures, various business services and most importantly, supply chains. This management level, though at the management level on the management hierarchy between strategic and operational levels, is considered to be the epicenter that holds most businesses. Every efficiency and profit realized in most business franchises should be attributed to this management section and especially the personnel in charge. This might be despite the attribution always being to the strategic level of most organizations. In the hotel industries, among other tasks, operations management is also tasked in ensuring reliable hotel amenities supply for the smooth flow of activities in the facility. To do this, several personality traits for the operation manager are vital to ensure efficiency and effectiveness given the delicate environment of hotel activities that revolve on service delivery and employee etiquette. These traits will ensure efficiency in service delivery that would include reliable supply delivery that has the standard quality characters. They could also describe the various techniques that hotels need to undertake in order to ensure quality in supply from suppliers (Stevenson, 2008). The first trait that the operation manager should contain is leadership. This trait might seem a little bit general, but in the real sense, it has more than is defined by the first impression. Leadership entails the authority to spread influence among a team of subordinates and peers in a given context of society, either in work or other general scenarios. Qualities that may be exhibited by prominent leaders include trustworthy, ...Download file to see next pagesRead More
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