Crisis Management and Communication - Research Paper Example

Comments (0) Cite this document
Crisis Management and Communication Customer inserts his/her name Customer Inserts Crisis management has grabbed increasing importance in recent times as the advent of technology and complex global mechanisms give rise to the number of crisis or adverse incidents related to organizations…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER94.9% of users find it useful
Crisis Management and Communication
Read TextPreview

Extract of sample "Crisis Management and Communication"

Download file to see previous pages It is the moment of uncertainty that best describes a crisis situation. The severity of such crisis varies significantly, with less moderate to severe. The most common aspect of uncertainty pertains to the ethical and moral implications of the organization’s communication strategy during the crisis. The most common aspect of this is who is to be held responsible. Often, organizations fail to address crisis effectively because they have the tendency to engage in blame game which should ideally be the no-go area for organizations during crisis situations. The purpose of communication, or more so “strategic” communication during times like these, is to mitigate to some extent this form of uncertainty associated with the crisis. The higher the uncertainty associated with finding a solution for the crisis the greater the severity of the crisis (Stephens, Malone, & Bailey, 2005). It is often useful to classify crisis as an event caused by either external factors such as opportunities and threats as well as internal dynamics of the company including strengths and weaknesses. Crisis puts the company’s immediate survival at stake. ...
Furthermore, researchers have also delineated on the steps in crisis management and communication, keeping in mind the procedural nature of a crisis situation. In the first stage, the organization gets signs and warning signals pertaining to an upcoming disaster (Stephens, Malone, & Bailey, 2005). In the next stage, organizations often engage in preparation and prevention exercises such as team-building measures as well as employing training measures to deal effectively with the crisis (Stephens, Malone, & Bailey, 2005). In the third phase, the damage is potentially “contained” or limited by several measures, the most important of which is communication, in order to avert the spillover of damage to other parts of the organization (Stephens, Malone, & Bailey, 2005). In the final phase, the organization recovers from the mishap, which is followed by essential learning in order to avoid the possibility of such a crisis in future (Stephens, Malone, & Bailey, 2005). Communication during crisis situations, therefore, is fundamental to reaching the recovery phase sooner and more safely. The ultimate aim of communication during crisis situation is to frame appropriate public perceptions about the company and to maintain a favorable image of the company in the minds of stakeholders. Communication during these times also serves the purpose of informing, convincing or even motivating stakeholders towards a desired form of action. Another aim of crisis communication is to ensure that the damage is controlled and that the negative impact of the crisis on various environmental elements is minimized. Companies often use this as an opportunity to reinforce and communicate existing values, culture, vision and mission associated with the organizations to the public. As is the ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Crisis Management and Communication Research Paper”, n.d.)
Retrieved from
(Crisis Management and Communication Research Paper)
“Crisis Management and Communication Research Paper”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Crisis Management and Communication

Business Continuity and Crisis Management: Crisis monitoring and Communication

...Table of Contents Table of Contents 2 Introduction 4 Crisis stages 5 Crisis management 6 Contingency plans 6Formulating a contingency directive 7 Escalation Preventive Measures 8 Crisis communication 8 Case study: The Johnson & Johnson Tylenol disaster 9 The 1982 Tylenol tragedy 10 Johnson & Johnson’s reaction 11 Product re-introduction 12 Tylenol’s crisis tackling model 13 Conclusion 14 Bibliography 15 Crisis monitoring and Communication The art of successfully managing a crisis in a business refers to the procedure of deciding of appropriate lines of action that will...
12 Pages(3000 words)Essay


.... However, the company is doing all it can to ensure that all passengers and crew on board as well as the entire ship are safe. The company is negotiating with the pirates on the best possible outcome. The company considers the hijacking incident serious. Hence, it has placed the incident on high dimension/high control crisis. This is because it involves over nine hundred lives of passengers and crews from diverse backgrounds. Furthermore, the cost of the ship is extremely high not forgetting the reputation of the company. However, the company is in control about the situation because it has well trained crew who managed to keep the situation under control as led by the captain. Furthermore, the company...
3 Pages(750 words)Essay

Crisis Management Plan and Media Communication

...? Crisis Management Plan and Media Communication Task Crisis Management Plan and Media Communication Introduction Crisis management plan and media communication are imperative element that convey essential information about an institution. The concept facilitates adoption of superior promotional activities and effective mode of advertisement that are viable and sustainable. Evidently, communication channels and plan contribute to organization’s sound performance in terms of sales, capacity building and dispute resolution. It is important for institutions with strong...
9 Pages(2250 words)Essay

Communication and Crisis Paper

...? Communication and Crisis Management Communication and Crisis Management The crisis situation facing a region is one that threatens the welfare of the residents. There is also a need to avoid the adverse attention that could be created by the media around the emergency situation – a state that could lead to panic and cause a threat to regional integrity. The effective communication and addressing of the situation by the management office is also very important, as the media may convey a message and give its response or reaction may not be appropriate and effective. Handling the emergency situation properly will ensure that the damage already caused by the contamination is minimized or stopped, thus avoiding further harm. Further... , it is...
7 Pages(1750 words)Essay

Crisis Communication

...?CRISIS COMMUNICATION Case The SARS Crisis The experience with SARS is a public health crisis that confronted the world as an epidemic. In caseslike this, there are several management strategies that ought to be implemented to address the crisis. Particularly, it would be noted that SARS was a health problem that demanded so much professional health intervention. To this end, devising a democratic and an all-inclusive management approach that ensures that the inputs of as many professionals in the field of healthcare as possible are brought on board is necessary (Lerbinger, 2012, p. 14). This is because even though the...
4 Pages(1000 words)Essay

Effective Crisis Communication

...Effective Crisis Communication Many researchers are now focusing on crisis management, as it is now being realized how important it is to be prepared in advance during such situations. Crises are sudden and provoke chaos in place of clear thinking. There fore, it is necessary to have a preplanned sketch of what is to be done to effectively manage crisis. The present paper focuses on how to effectively deal with crisis situations. The paper takes into consideration various situations from the past and provides an analysis on how they were managed and what could have been done to better...
18 Pages(4500 words)Research Paper

Crisis Communication

...Topic Crisis communication Apocalypse now or Apocalypse not Summary The article here describes about the West Nile Virus outbreak in different counties of United States of America. The article mentions that counties like Dallas, Tarrant and Denton counties were victimized by WNV. Here, the message from the government was to initiate personal protection and destroy the habitat of mosquito which was stagnant lake, pools and ponds. Aerial spraying was also introduced to kill mosquitoes. The dead birds, stagnant pools, morbidity and mortality were tracked down by GIS system. Here the author suggests that the environmental health professionals should be motivated to alert the public regarding the WNV and...
2 Pages(500 words)Book Report/Review

Ethical Communication in Crisis

...Human Resources (HR) Ethical Communication in Crisis A crisis is any significant unanticipated occasion that represents a critical risk. Such occasions are uncommon (making them troublesome to plan for), they produce a great arrangement of doubt (their circumstances and end results are misty), and they are difficult to determination (there is no situated equation for figuring out how to act). (Sommers-Flanagan, R. 2007) Decisions about how to manage the crisis necessity to be take care of rapidly. Crisis administration masters Matthew Seeger, Timothy Sellnow, and Robert Ulmer distinguish ten sorts of crisis like, Transportation, Terrorist ambushes; outside ambience etc. Crisis administration specialists offer a mixture of methods... to go...
2 Pages(500 words)Essay

Social Networking Crisis Communication

...Social Networking: Crisis Communication Social Networking: Crisis Communication Information spreading is a significant and essential process in society. Communication ranges from the spread of news and information from one person to another. As such, medium of communication should be of great importance in spreading information globally. Given that the current era is modern or digital, there are both traditional means of communication, as well as innovative means of information transfer used in the digital world. Both traditional media and social media offer an excellent medium for communication. A study...
3 Pages(750 words)Assignment

Starbucks Crisis Communication Plan

.... 7. When likely, reactions should be practical, receptive, and action-oriented 8. The company recognizes the significance of media connection to public confidence. In instances of crisis, maintaining effectual media affiliations will be predominantly significant in bolstering public assurance in the division as a whole. Crisis Communications Checklist Overview This entails a brief outline of an emergency management steps for the company. Safety: make sure the entire staff and site is safe. Notification: inform the head and the CEO right away about the situation. Crisis Communication Team: main personnel and probably all the...
4 Pages(1000 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Research Paper on topic Crisis Management and Communication for FREE!

Contact Us