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Cross-functional Communication - Term Paper Example

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This study explores the need for cross-functional communication and the benefits it provides to the key stakeholders, people, process and customer. Factors that impact cross-functional communication will be explored followed by its benefits and limitations. …
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Cross-functional Communication
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Download file to see previous pages The intention of this study is communication as one of the vital management activities upon which most of its functions are based. This is a medium that links human resources and organization formally and informally through various channels/media. Successful organizations follow well-established modes of communication through which they prescribe and describe organizational policies, procedures, systems, and work processes; through these media, managers ensure organizational goals are accomplished through their employees; these communication modes also help in delivering organizational ideas to the customers and also in earning customers. However, these formal and informal modes of communication have specific functions in specific areas. Linking these specific functions to the benefit of all organizational areas is the aim of cross-functional communication, which has become extremely important for organizations to sustain and compete in contemporary business world that is driven by fast-paced communication processes and globalization. Basically, a business encompasses various organizational activities such as operations or production of gods/services, human resources management, marketing and sales activities, finance and budgeting, technology and systems development, and research and development. To perform these activities, management carries out five main functions namely planning, organizing, leading, and controlling in every organizational activity. Organizational success depends upon the amount of profits generated through employees’ contribution, effectiveness of technology, systems, procedures, marketing and sales activities. ...
functional communication to management: Basically, a business encompasses various organizational activities such as operations or production of gods/services, human resources management, marketing and sales activities, finance and budgeting, technology and systems development, and research and development. To perform these activities, management carries out five main functions namely planning, organizing, leading, and controlling in every organizational activity. Organizational success depends upon the amount of profits generated through employees’ contribution, effectiveness of technology, systems, procedures, marketing and sales activities. This means all organizational activities have to be efficient in order to achieved desired outcomes and profits. Moreover, each of these organizational activities is meant to complement each other in their objectives and work together so that overall organizational efficiency is constantly improved. In this sense, communication between different functions becomes strategically important for information sharing, understanding and providing feedback so that every function obtains information, uses relevant information from other departments and also improves upon developmental areas. From operations perspective, various operational activities within the function require cross-functional communication besides cross-functional communication with other departments. The theory of constraints (TOC) postulates that most of the constraints in organizational functioning originate from policies and not physical entities. The policies tend to create obstacles, which are hard to identify and/or break, unlike physical entities (Dettmer, 1997). In addition, the TOC emphasizes the need for clarity before attempting to identify causes and ...Download file to see next pagesRead More
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