StudentShare
Contact Us
Sign In / Sign Up for FREE
Search
Go to advanced search...

Quality Managment - Essay Example

Comments (0) Cite this document
Summary
QUALITY MANAGEMENT by [Author’s name] 30 June 2011 Quality Management Introduction Quality management is an indispensable component of railway operations. Quality control is of paramount importance for passengers and their safety. Complex quality management, quality assurance, and quality control systems enhance the organization and efficiency of network rail operations and functions…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.5% of users find it useful
Quality Managment
Read TextPreview

Extract of sample "Quality Managment"

Download file to see previous pages The four absolutes of Crosby’s quality management system enhance operability and functioning of complex rail networks. Professionals in railway operations must remember that quality always comes at a cost; and it is always cheaper and better to promote superior quality from the very beginning. Quality is always about conforming to requirements Conformance to requirements is the first absolute of Crosby quality management philosophy. As a result, it is imperative that such requirements are clearly defined (Evans & Lindsay 2007). That Crosby defines quality in customer terms makes quality management an extremely challenging task, since every customer has his(her) own vision of quality. A business executive traveling from Leeds to London for a full day’s work is looking for superior quality of network rail operations, which should manifest through the no-delay-approaches. Simply stated, a business executive whose schedule is overfilled with meetings and tasks will hardly wish his train to be late. Business executives traveling for workplace and business purposes usually have their days planned minute by minute. A train is just an instrument of meeting their business objectives. Any delay may become a serious impediment to the development of effective relations between business executives, their suppliers and customers. Therefore, quality is judged by whether or not network rails operate in accordance with their schedules and deadlines. By contrast, grandparents traveling from Sheffield to spend the weekend with their grandchildren in Brighton will always search for the best cost. Affordability will become the main criterion of quality judgments. Older people experience budget constraints and are extremely economical in their financial decisions. However, they do not want the cost of traveling to be low by all possible means; rather, they will look for an option that is equally cheap and safe. A company that manages to offer a safe and affordable traveling alternative will become the object of grandparents’ choice. Eventually, four friends from Sunderland wanting to take a 4 day break in Paris want to have a nice and pleasant journey. Most probably, they will look for an affordable network rail option that offers smooth travel, includes a good restaurant to spend time in, and makes possible to observe wonderful landscapes and sights on their way to Paris. Such people want everything to be perfect. They do not want their holidays to be spoiled by minor disturbances. However, again, safety will become the main quality requirement for them. Whatever the purpose of traveling, all passengers will expect railway professionals to secure them from the risks of accidents and delays. Quality management: Prevention rather than detection Superior quality management systems rely on the premise that prevention is always better than detection. This is particularly the case of railway networks, which are characterized by relatively high risks of accidents and technical failures. Like any other complex technical mechanism, railways operate in the atmosphere of uncertainty, and prevention is the best way to protect passengers and technical assets from unnecessary failures and risks. Three possible ways to prevent undesirable occurrences from happening in Network Rail may include (1) road safety audit; (2) the use of GIS and GPS systems; and (3) regular training and checks ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
  • CHICAGO
(“Quality Managment Essay Example | Topics and Well Written Essays - 1750 words”, n.d.)
Retrieved from https://studentshare.org/macro-microeconomics/1426819-quality-managment
(Quality Managment Essay Example | Topics and Well Written Essays - 1750 Words)
https://studentshare.org/macro-microeconomics/1426819-quality-managment.
“Quality Managment Essay Example | Topics and Well Written Essays - 1750 Words”, n.d. https://studentshare.org/macro-microeconomics/1426819-quality-managment.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Quality Managment

Managing Human Resources: Productivity, Quality of Work Life

Empowering employees and organizing around teams are aimed at BMW for facilitating communication and making it easier for decisions to be made. It helps the company to respond quickly to customer’s needs and it’s competitor’s challenges. It helps them learn to prioritize tasks and reduce job stress. A workforce that is knowledgeable and skilled at doing complex things keeps a company competitive and attracts investments. Improved productivity means fewer people, less money, less time, less space and fewer resources. Bonuses are given to workers on giving superb ideas related to cutting cost savings, as they are directly involved in the production. BMW prefers increased participation from the worker’s side....
6 Pages(1500 words)Assignment

Analysis of Quality Assurance Case

The case is related to the Manufacturer of “Gudgeon Pins” which is a critical component in automotive engines. This pin helps the piston to attach with the connecting rod. A defective gudgeon pin if fractures with the engine strain than the result will be disastrous and will break down the engine completely. Hence for the automotive engine manufacturers who are the buyers for the company, it is very important to have quality gudgeon pins in order to maintain the quality of engines. Gudgeon pins are small size pin of measurement is 10 mm diameter and 70 mm long. The manufacturing specifications are more demanding and crucial for the Gudgeon pins. The manufacturing process of this pin is a seven-step process that starts...
12 Pages(3000 words)Case Study

Quality Systems in the Public Sector: A Study of Quality Initiatives in the NHS, Scotland

The disintegration of some service provisions covered by the public sector is the cause of concern. In some cases where services, earlier provided by public sector organizations, were privatized led to the dramatic change in the quality and cost of service. This makes a study of concepts of quality management in the context of the public sector necessary to understand the reasons behind the ‘market failure’ of public sector service providers.

The problems that assail these services are inherent in any government enterprise such as lack of coordination, slow decision making, inflexibility, lack of incentive to perform and so on. Consider the following observation of Joseph Stiglitz (1998).

"Making...
55 Pages(13750 words)Dissertation

The Quality Of Water in Our Ecological System

The first article is titled ‘Water quality report targets phosphorus’ and it has been written by Susan Milton for the Cape Cod Times. It is a recent article since it first appeared in the month of August 2007 and there are several implied messages in the article itself. The first one which comes across directly within the title is the idea that phosphorus can hurt the quality of water in a region and the writer is quick to note that, “If you want an easy way to help the environment, use a phosphorus-free dishwashing detergent (Milton, 2007, Pg. 1)”.

It is indeed quite successful in passing on this message because the readers are given results of a scientific study which shows that chemicals such...
6 Pages(1500 words)Term Paper

Should the U.S Navy Be Required to Standardize the Flight Operations Quality Assurance

This factor points to the increased role of data regarding operations and quality of the flights. It requires methods for detecting errors and capturing error contexts, as well as methods for reducing errors and mitigating their effects. In the maintenance of flight safety data Flight Operational Quality Assurance (FOQA) programs are of special mention. “FOQA programs use flight data collected during a carrier’s normal line operations to reduce costs and enhance safety by identifying a variety of ‘exceedances’- deviations of important flight parameters from normal operating ranges. FOQA programs typically use commercial Ground Data Replay and Analysis Systems (GDRASs) to detect specified deviations, generat...
6 Pages(1500 words)Term Paper

Total Quality Management

The premise of Total Quality Management was laid out by Deming as fourteen principles, which emphasize the importance of quality and a focus upon the customer in internal operations. (Anonymous, 2006). Deming’s approach requires that continuous improvements take place with the training of employees so that it results in the reduction of costs and thus helps an organization compete more effectively in the marketplace. This approach also calls for increased levels of innovation, diffusion, and adoption in management (Ehigie and McAndrew, 2005). It is the innovation that helps an organization to gain a competitive edge over its rivals in the marketplace by developing new ideas but the process of diffusion helps to ensure that t...
7 Pages(1750 words)Assignment

Quality Use of Medicines - Pharmacy Comparison

The pharmacist is also the justice of the peace.

Comparing this pharmacy with the Campbell pharmacy, the Chandler pharmacy is located in a much busier area, hence there are more shops and more people in the vicinity. There are more medically related establishments in the Chandler pharmacy than in the Campbell pharmacy, hence there are more patients buying their medicines in the Chandler pharmacy. Both pharmacies have similar conveniences for their customers. They are located near a bus stop and taxi ranks, and a car park is available within the vicinity of both pharmacies.

The Chandler Kamart pharmacy is a very busy pharmacy with three full-time pharmacists and 8 pharmacy assistants working in one shift. With...
9 Pages(2250 words)Essay

Clean Intermittent Self-Catheterisation and the Quality of Life

...Topic: A Critical Analysis on “The Effects of Clean Intermittent Self-Catheterisation on the Quality of Life” Introduction Catheterisation Technique Described Catheterisation technique is the use of intermittent catheterisation, sometimes called IC, in which a thin tube, called catheter is put into the urethra of a male or female who needs to empty his or her bladder. It is done because some people have bladders that cannot hold all of their urine and some are not able to empty their bladders completely. Intermittent catheterisation is done to keep the person from infection and to keep his bladder and kidneys healthy. (Skelly, et.al.2005) Clean intermittent self-catheterisation is a recommended treatment for people suffering urinary...
6 Pages(1500 words)Assignment

Managment of Road Freight Transport

...Introduction The evolution of society has triggered many new fields and areas of study which did not exist before. The laws of economies interestingly apply to the need of human evolutions in many areas. This may not feel as obvious on initial observation as one may expect. In the larger context of things we can however observe many examples which prove the argument provided above. For example, we can see that human needs create demand for technologies and the forces of supply force our intellect to form new areas of study to fill this gap. A few decades ago there was no mention of any management of road vehicles. This was because there was not much traffic on roads to create problems from excess traffic. As the density of traffic...
7 Pages(1750 words)Case Study

The Quality of College Food

A random survey was appropriate for the research given the constraint of time. According to Ching, the research was done in Bunker Hill community college (45). This was a two-year college; hence it was plausible to consider a four-year college in order to obtain reliable deductions. The research carried out was objective given that the results and deductions were obtained in two different days and at different intervals. It was easy to analyze the primary data obtained because it was tabulated in a spreadsheet, which provided a suitable view of the deductions made in the field. A number of factors may cause a lack of parental involvement. Parents do not participate because of poverty, or drug and alcoholism. Teachers in public sch...
6 Pages(1500 words)Case Study
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Essay on topic Quality Managment for FREE!

Contact Us