Quality Issue Associated with ERP Implementation in Nike - Assignment Example

There exists success along with critical issues pertaining to ERP implementation that acts as strong determinants for the effective operation of the system. Correspondingly, those organizations willing to implement ERP systems within their supply chain are required to combine skills, experience and know-how along with meeting the financial requirements. With respect to ERP system implementation in Nike, it was observed that the system failed to deliver the expected outcome (Nicolo, 2012; Wong et al., 2005)
It was later observed that various factors contributed to the failure and the degraded quality of the overall ERP system.

Among the myriad factors responsible for low-quality ERP systems, one of the major aspects was particularly due to the high rate of project team turnovers. Besides, it was also ascertained that the consultant responsible for providing professional-level advice to project team members relatively had low experience resulting in ineffective communication of project goals during all phases of project management. In addition, poor quality training provided to personnel engaged in the project along with inadequate knowledge sharing amid the project team members were also ascertained to have an adverse impact on the quality of effectiveness of the new ERP system within Nike.

Project managers involved in the project were not able to execute substantial control over the project management and minimize the level of risks that arose during the course of ERP implementation. The insufficient financial resources provided by the top management within the organization also contributed to the reduced quality of the ERP system. The project schedules were also extremely tight that forcing to conduct the implementation activities in rush and eventually influencing the quality of the project outcome. The users within the organization also reveal a certain degree of resistance and its impact was later visible in terms of the poor quality of the ERP system (Nicolo, 2012; Wong et al., 2005).

Notably, these factors altogether contributed to the low quality of effectiveness of ERP implementation projects in Nike. Consequently, the ERP system implemented within the company was not effective enough to provide adequate support to its operations. In order to describe the quality issue pertaining to the implementation of the ERP system in Nike, a fishbone diagram is being used and illustrated below. The diagram depicted below provides a detailed explanation of the factors that generated quality issues within Nike during the course of ERP implementation.
Read More