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Case Study BA - Essay Example

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The Heathrow Airport was a mega project completed in 6 years and comprised of all modern facilities promising more ease to fliers than before. However, the T5 terminal failed miserably on its…
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Download file to see previous pages Few widely known facts about the terminal 5 are:
Information Systems employed by BAA seems to have incorporated great ideas but they forgot to actually implement the ideas. They had ample car parks and had segregated car parking spaces for public and staff but people and staff could not find the car parks and spent lot of time trying to look for parking spaces. The problem being, the details of parking spaces (no. of slots, in use, empty etc.) were not updated in the information system database and were not displayed at appropriate places for people to see. One of the biggest faults in their system was that the staff at baggage handling and sorting section were not able to log on to their computers. This affected both incoming and outgoing baggage. The security checkpoints were not updated to the staff. There were no maps or location guidelines. Search facility was not ready for both staff and passengers.
As far as the methodical preparations for terminal 5 are concerned, BA Authority did have some Information Systems in place. However, the Information System was highly ineffective. The reasons for it being ineffective may be incompetent people in the IT management team, lack of exposure of IT engineers with regard to such a large scale implementation as was terminal 5 of Heathrow airport or any other. The ineffectiveness of the Information Systems can be realized due to the following problems that occurred in terminal 5 on the very first day of its opening.
Car Parks and parking spaces were not well managed. No software was employed to keep track of full and available parking spaces. Designated car parks for staff were not available and there were no sign board or any other means to locate the car parks due to which public and the staff spent lot of time looking for parking spaces.
There was no signage at any place in the terminal. The terminal should have been equipped with monitors displaying the map of ...Download file to see next pagesRead More
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