CHECK THESE SAMPLES OF Gap between Requirements of Online Banking and Expectations of Consumers
Table of Contents Table of Contents 2 Abstract 3 Introduction 4 History of online banking 7 Internet Banking 7 Mobile Banking 9 Online banking-the increased momentum 10 Growth of online banking 12 Internet History and Growth 12 E-Commerce 13 Online Banking Development 17 Service Quality in Online Banking 19 Basic Model of service quality measurement 20 Some results of service quality measurement 21 Security and Risk in online banking 24 Authentication Mechanisms 25 Security as key determinants in online banking success 27 Online Banking – A few Statistics 29 Conclusion 31 List of Figures 33 References 34 Abstract With expansion in the glo… bal banking industry, traditional banks faced the problem of handling a large volume of customers and simultaneously to reduce per transaction cost in order to be profitable....
22 Pages
(5500 words)
Dissertation
Earlier in the year 2012 due to system failure the customer of Lloyds using TSB debit cards, online banking and ATM have also faced problem (BBC news, 2012b; Salmon, 2012).... This situation has given rise to a growing concern for all these four banks that are eager to know what the expectations of their customers are.... Same is the case with NatWest whose customers have also faced problems with online banking, cash withdrawal etc (BBC News, 2013b; Bachelor, 2013; Farrow, 2012)....
9 Pages
(2250 words)
Essay
And customers' demands and expectations are rising every day.... There a gap between customer expectations and management perception can arise if in an organization too many vertical management layer in place.... Gap1: Management perceptions versus customer expectations: If proper market research is not done and miscommunication between two parties are in place or proper data transfer between the managements is not taking place then this situation can arise....
10 Pages
(2500 words)
Assignment
Name: Instructor: University: Course: Date: Hedonic & utilitarian consumption Research reveals that consumers are often faced with various types of choices between hedonic and utilitarian alternatives.... According to standard economic theory, consumers are known for maximization of utility driven by cognitive values.... Goods are often chosen and consumed at times for purposes of pleasure hence making consumers achieve some instrumental purpose....
13 Pages
(3250 words)
Essay
However, consumers can use other attributes of the service provider or the place of his business to evaluate the quality of service.... They cannot also be stored and as such they cannot add time and place utility to consumers.... This causes concern for consumers and they often raise grievances in this respect....
9 Pages
(2250 words)
Essay
The market research is meant to identify the requirements of the customers visiting a bank.... The research will not be testing as to how the customers actually perceive the services provided by the bankers, but just their expectations.... The research paper " Security in Electronic Transmission of Funds" states that The banking sector forms one of the most crucial parts of an individual's lifestyle, responsible for a large number of activities....
8 Pages
(2000 words)
Research Paper
Christian Gronsoos (2001) argues that service-marketing function is much broader than the activities and output of the traditional marketing department, requiring close cooperation between marketers and those managers responsible for operations and human resources (Gronsoos, 2001, 26-27)....
19 Pages
(4750 words)
Research Paper
This paper “consumers and the Growth of the New Digital Economy” will examine the fundamental question of what the new digital economy is and what keeps it thriving in the present dispensation.... The paper will examine the fundamental reasons and motivations for the expansion of the new digital economy....
18 Pages
(4500 words)
Research Paper