Comcast VoIP Telecommunications - Research Proposal Example

?COMCAST VOIP TELECOMMUNICATIONS Comcast VoIP Telecommunications Affiliation Table of Contents Technology Overview 4 Company Background 4 Current Business Issues of VoIP  5 Proposed Solution  6 Recommendations  8 Conclusion 8 Reference 9 Introduction VoIP (Voice over Internet Protocol) is a modern technology that is utilized to broadcast voice and associated calls over a data network. The majority of VoIP service suppliers make use of public internet to convey our communication and calls; however Comcast technology makes use of corporate private advanced broadband communication network to broadcast our voice calls. Additionally, through this broadband technology based framework, Comcast Digital Voice service is capable to offer us countless improved innovations, with high quality of phone calls and clarity we expect (ComcastOffers, 2011). This age is known as the age of information technology and we see information technology everywhere. In this scenario, Comcast based VoIP is completely an innovative and high-tech technology for the superior management of business and corporate issues. Additionally, Comcast Digital Voice presents a completely new set of alternatives for our home telephone service with the Comcast superior broadband network. For example, Comcast Digital communication and phone service allows us to choose unlimited local as well as long distance communication plans through which we can keep our present telephone number as well as touch-tone telephone. Moreover, we can enjoy all of our preferred options similar to call waiting, voice mail, caller ID and a lot more (OnlineComcast, 2011). This paper outlines strategic Implications of information technology on COMCAST with a focus on VoIP Telecommunications over the next three years. This paper will also present a recommendation on what Strategic Action should be taken. Technology Overview Comcast VoIP has emerged as a modern and high-tech technology service that offers a lot of facilities for the business management. Presently Comcast VoIP service is attracting a large number of VoIP clients every quarter and has extremely quickly turned out to be the nation's (US) 4th major phone carrier. However, they are not only one of the major VoIP communication service providers, but they also present the maximum quality local and international calls. Additionally, the Comcast VoIP Digital phone service offers a range of improved telephone characteristics with cost savings that exceed a lot of customary telephone services. In addition, the modern services of Comcast VoIP technology based service allows its users to keep their present telephone number as well as touch-tone telephone thus offering advantages of countless characteristics similar to improved Voice Mail that allows the users to get and send their messages through online or phone systems. Moreover, digital phone service as well allows the users to take pleasure of unlimited local as well as nationwide long distance calls, such as calls to Puerto Rico and Canada at least monthly price. Thus, people are able to save money. It also allows its users to connect TV and Internet service with Comcast phone service and take pleasure pay less for the entire Comcast communication services (Bode, 2008) and (OnlineComcast, 2011). Company Background For this report I have selected Animusoft Company that is making use of VoIP services offered by ActivePBX. While using traditional VoIP services, Animusoft Corporation faced a lot of problems regarding internal communication of business and departmental interaction. The business is aimed at improving its overall services and potential working capability with new VoIP services. In this way the company will be able to achieve high level performance (Animusoft Corporation, 2011). Current Business Issues of VoIP  VoIP is a comparatively modern technology. In this scenario, the research work shows that a lot of corporations are now making use of VoIP technology to reduce costs, tonnage efficiency and maintaining strategic position. Additionally, the corporate setting has transformed radically over the past few years. Seeing that, the globalization and marketplace liberalization has changed the means a business competes inside this environment as well as how the businesses work both with its clients and suppliers. Thus, to compete and survive in this new financial system corporations are searching for various strategic alternatives. As with the emergence of a new idea of technology, a lot of companies rapidly adopt it and remaining wait or pay no attention to it (Mathiyalakan, 2006). I have outlined below some of the important issues we are currently facing with new VoIP technology based frameworks: (Heywood, 2011) and (Mathiyalakan, 2006) Security: The security issues regarding VoIP can be separated into three categories: (Heywood, 2011) and (Mathiyalakan, 2006) Denial of Service or DOS attacks: This situation occurs when company’s phone lines are busy due to many calls as well as the system falls down under the weight. Listening Problems: VoIP communication systems are open to listening problem if they are not effectively protected. In this scenario, the system requires being operational through a protected communication network as well as encrypted. VoIP spam and Vishing. These are very serious issues. In this scenario, a company receives countless fake calls. Additionally, our VoIP system can be hijacked and utilized for vishing, which can cause serious problems for the business. Quality: Communication related issues such as lagging delay, voice quality, and lost connection are also irritating when using VoIP technology based communication services privately they are not actually a issue. Similar problems regarding the quality issues are a main stumbling block to the corporate community. Seeing that, effective communication is essential in business. However, these problems have scared a lot of business and keep them away from changing to a VoIP based communication system. In addition, sometime the VoIP technology is not able to offer high level voice quality and communication capability that we can avail through the land line communication systems (Heywood, 2011) and (Mathiyalakan, 2006). Proposed Solution  Comcast Communication Cable VoIP allows the users to make use of their broadband internet link to enjoy limitless domestic calling with no distance charges and no more long range connectivity issues. Additionally, Comcast Communication based VoIP services are ready for all time as well as we are able to save a lot of money by getting rid of per-minute phone bills. In addition, research shows that Comcast communication based VoIP services have turned out to be the Future of Telecom. Moreover, VoIP is present all over the place for the reason that it works through broadcasting voice over the internet. However, VoIP is not a new idea. Since VoIP communication and telephone services were emerged in 1995. However, it took a lot of time by the cable corporations to get the technology to residential homes. In addition, VoIP works as high-quality as our cable links and permits users to tap into the full capability of the internet (Harris, 2011), (TechGuy, Inc., 2011), (OnlineComcast, 2011) and (Bode, 2008). Furthermore, Comcast is a cost saving technology. However, Comcast communication does not present only the phone service. But we are able to save more money by purchasing the packages of broadband internet, digital cable TV and VoIP. In this scenario, bundled services offered by Comcast Communication Cable TV are obviously beneficial to the clients. Additionally, Comcast Communication services bundle allows us to select home telephone, digital cable service and high speed broadband Internet connection jointly. In this scenario, the major benefit we get is that it is very simple to keep track of our utility expenses when the bundled services are charged on monthly basis (Harris, 2011), (TechGuy, Inc., 2011), (OnlineComcast, 2011) and (Bode, 2008). Moreover, the VoIP services offered by Comcast are getting the carrier business through storm. In fact, VOIP is a well-built network foundational upon the idea of offering the entire characteristics of a usual phone service. In this regard, Comcast's telephone service is an innovative technology that can possibly change the way world makes use of telephone systems. Additionally, Comcast communication telephone is an affordable option as well as it is simple to change to new technology platforms. Thus, Comcast VoIP communication services are technology of future (next three years) that can attract more users (Harris, 2011), (TechGuy, Inc., 2011), (OnlineComcast, 2011) and (Bode, 2008). Recommendations  Comcast technology offers us the freedom and features that people desire, such as limitless local and as long-distance calls in the Canada, US as well as Puerto Rico. People take pleasure of Universal Caller ID on our PC, TV and voicemail (Comcast , 2011).But this service can also cause some serious security threats. Thus, in order to attract more customers Comcast technology should encompass some high level security mechanisms. Conclusion VoIP (Voice over Internet Protocol) is a modern technology that is utilized to broadcast voice and associated calls over a data network. The majority of VoIP service suppliers make use of public internet to convey our communication and calls; however Comcast technology makes use of corporate private advanced broadband communication network to broadcast our voice calls. Comcast VoIP has emerged as a modern and high-tech technology service that offers a lot of facilities for the business management. VoIP is a comparatively modern technology. In this scenario, the research work shows that a lot of corporations are now making use of VoIP technology to reduce costs, tonnage efficiency and maintaining strategic position. This paper has presented a detailed analysis of Comcast VoIP technology. This report has outlined the main features of Comcast VoIP technology services, its advantages and its preference to VoIP technology based systems. Reference Animusoft Corporation . (2011). animusoft. Retrieved July 26, 2011, from http://www.animusoft.com/ Bode, K. (2008, November 12). Comcast Tops In VoIP Audio Quality. Retrieved July 26, 2011, from DSL,Hosting & Co-lo: http://www.dslreports.com/shownews/Comcast-Tops-In-VoIP-Audio-Quality-99029 Comcast . (2011). XFINITY® Voice from Comcast. Retrieved July 27, 2011, from http://www.comcast.com/Corporate/Learn/DigitalVoice/digitalvoice.html ComcastOffers. (2011). Comcast Digital Voice® FAQ. Retrieved July 27, 2011, from http://www.comcastoffers.com/faq_phone/ Harris, A. (2011). Comcast VoIP Phone Service. Retrieved July 25, 2011, from http://www.streetdirectory.com/travel_guide/154545/voip/comcast_voip_phone_service.html Heywood, T. (2011). Voip for Business - The Issues? Retrieved July 27, 2011, from http://www.1888articles.com/voip-for-business-the-issues-064524.html Mathiyalakan, S. (2006). VoIP Adoption: Issues & Concerns. Communications of the IIMA, Volume 6 Issue 2 , 19-24. OnlineComcast. (2011). COMCAST VOICE FREQUENTLY ASKED QUESTIONS . Retrieved July 25, 2011, from http://www.onlinecomcast.com/comcast-phone-faqs.aspx#1 TechGuy, Inc. (2011). Comcast Digital Voice. Help Please! Retrieved July 26, 2011, from http://forums.techguy.org/networking/593986-comcast-digital-voice-help-please.html Read More