Delivery of Effective E-Government Systems: The Case of Oman - Literature review Example

Download file to see previous pages This study seeks to explore the experience of Oman in rolling out e-governance, highlighting the achievements, challenges and areas of opportunity as the Omani government embraces this technology. This calls for a clear understanding of e-government, hence necessitating a discussion of the history and concept, uses and public reception of e-governance. The experience of e-government systems in several countries serves important lessons to Oman. Thus, a literature review on e-governments efforts in other countries is undertaken before narrowing down to e-governance efforts in Oman. 1.1 Justification of the topic The government of Oman came up with a policy that required all its departments to ensure that all services are delivered appropriately using internet (e.Oman, 2012). The result was that various agencies decided to venture into the service delivery that was internet based. The effectiveness of the e-government system since its introduction by the government of Oman will be the interest of this dissertation. The dissertation will seek to investigate how all these initial anticipations by the government and other stakeholders are fairing on. The topic chosen in this dissertation is therefore necessary because it touches on various aspects of social life of people of Oman. By understanding the performance of various e- government systems of Oman, findings of the dissertation will assist in understanding challenges faced and a proper plan will be developed thereafter based on the recommendations. Carrying out an investigation to find out whether or not the system is effective is important for both the government of Oman and citizens in the country. Further, this research will add to the growing body of knowledge on e-government systems. 1.2 Research Questions The investigation will be guided by the following research questions: What is an e-government system? What challenges are nations likely to face when implementing e-governance? How have other nations executed their e-government systems? How has the implementation of e-governance by the Omani government unfolded? 2.0 Literature Review A variety of sources provides important insights into the state of e-governance in the contemporary world, which have an important bearing in understanding the case of e-governance in Oman. This review of literature analyzes credible sources- books and scholarly work, to contextualize the current state of e-governance in Oman. The sources utilized were obtained through performing a relevant search for journals and books on the topic of e-government. The literature review is organized into a number of appropriate topics; history of e-governance, current application, implementation, challenges faced, the emerging issues and, lastly, the case e-governance in Oman. 2.1 E-government 2.1.1 The History and Concept of E-governance Saxena (2005) traces the advent of e-governance to evolution within the public management ...Download file to see next pagesRead More