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IT governance for a service organization Contents Executive Summary 3 Dell – an overview 4 Dell – service strategy 5 IT governance issues 7 IT governance frameworks – evaluating ITIL and Cobit 8 Replacing ITIL with Cobit 11 Risks and threats related to online business strategies 12 Governance controls for e-business 13 Benefits and challenges of new governance standards 13 Benefits 13 Challenges 14 Conclusion 15 References 16 Executive Summary IT tools and applications have become a standardized way of performing business operations today with most organizations seeking enhanced quality in the nature of goods or services provided to the clients and meeting the expectations of the client…
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Download file to see previous pages... The application of innovative technologies and tools in diverse industrial sectors has reported an increase in value appreciation and speed of operations that has a positive impact on productivity and profitability of business establishments. However, the implementation of IT tools and technologies is not an easy task since it requires huge investment outlays, personnel training and a changed outlook to existing governance practices that adapt to new methods of operation. The advantages and scope of implementation of these tools and technologies must be supported by strong governance practices that support a highly advanced system of work operations. “The problem of how to deploy IT in such a way that it adds value to the business is far from new and has been the focal area for information managers for a number of years” (ISACA, 2008). ...
The organization chosen for this report was Dell owing to its global market presence and leading service provider to millions of customers around the world. Dell – an overview The role of IT in the present business environment has assumed increased significance with most organizations adopting it as the prime strategy to achieve business goals. Leading IT companies like Dell have influenced the ways in which the conventional role of IT thus has shifted from being an operational support mechanism to a primary enabler contributing to increased efficiency and effectiveness in organizational performance. The report provides a deeper insight into the IT governance standards and controls adopted by one of the leading IT service organizations, Dell. Regulatory compliance and audit controls over organizational operations have become a reality today with more and more companies adopting globally accepted IT governance frameworks for increased returns on investment and increased security in operations. IT organizations like Dell today operate under increased legislative pressures to ensure high standards of service, effective compliance with governance and legislative requirements, and optimizing work processes for increased information security. IT governance has been defined by ITGI (2009) as the “responsibility of the board of directors and executive management. It is an integral part of enterprise governance and consists of leadership and organizational structures and processes that ensure that the organization’s IT sustains and extends the organization’s strategies and objectives”. The controls and standards established through various frameworks like ITIL and Cobit provide the IT companies with the direction to control ...Download file to see next pagesRead More
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