Inclusion of the Feedbacks from Employees as the Basis for Management Strategy Plans - Coursework Example

Reflective Report

Part I

Planning (Feasibleness)

The group’s planning management strategy indicates the current group activity is feasible. The group’s current actions comply with its objectives (Brock, 2013: 40). One of the objectives is to generate a high probability estimate of the future outcomes of the proposed event. The current group activity indicates the objectives were comfortably achieved. The group members adhered to the group strategic planning process. The planning process was perfectly implemented. Consequently, the group members’ activities centred on the successful outcome of the previously planned game night itineraries. The group activity led to the successful collection of money. The money will be given to the Barnardo Charity. The group advertised the proposed game night event within two top customer generators. One of the top customer generators is Facebook. Another alternative customer generator is WeChat. The group successfully gathered enough research outcomes relating to the holding of the game (night) event. The same game (night) event had been tested within the www.surveymonkey.com website.

Selection of Venue (with possible inclusion of related contracts

The venue of the event is the Adelphi Bar. The successful event generated 32 present customers. Of the total 40 invited target clients, only 32 confirmed and actually participated in the game night event. The offer of a prize for the winners of the Adelphi Bar contest lured many individuals to play the same night game (Fisher, 2012: 219). The offer of prize to the winning participants persuades many individuals to join the group. Some of the business management officers confirmed their participation in the game’s night event. The game night had been set on March 8, 2016.

Team (Which includes Team Roles) Work

The team members did their best to accomplish their assigned group tasks or responsibilities (Millett, 2011: 25). The group members confided they will prioritise achieving the goals of the team over the personal goals of the team members.

Communication

The group engaged in open communication (Millett, 2011: 25). Under the process, all members of the group freely gave their two cents’ (worth) to the discussions at hand. Each member of the team can freely share ideas to the better achievement of the team’s goals and objectives.

Finance & Budget

The group members agreed to divide the research expenses equally among the members (Fisher, 2012: 219). Each members of the team will report the total expenses used in the implementation of the group activities. Next, all other members agree to pay the equally divided amounts that are divided among the team members (Francis, 2012: 52).

Other areas of the event planning

The group members agreed to keep the other members of the group updated (Fisher, 2012: 219). With the click of the computer mouse, the group members continually report any related fact that directly or indirectly affects the achievement of the prescribed team goals and objectives.

Moreover, the group members agreed to implement the details of the strategy. The collection night strategy is to generate donations or funds from the invited game night visitors. During the actual game night activity, the members of the team contributed their own diverse share to evaluate and control the outcomes of the game night collection activity (Savolainen, 2007:6).

Further, the team’s strategy (formulation) focused the planning activities included compliance with environmental laws. The team did not throw any waste materials or products into the nearby crystal clear rivers and lakes. Likewise, the team did not engage in the setting of factory production facilities that produce toxic polluting air (Fisher, 2012: 219).

Furthermore, the team’s strategy (formulation) included ensuring everyone in the team knows that parameters of the current team strategy. The parameters must be easily measurable. However, there are times when the need to devote more time to studying and reports. The parameters include the total amounts collected from the loyal customers who attended the same activities. The parameters included the delivery of the collected cash amounts to the Barnardo’s family (Kotler, 2011: 4). The promotion was a complete success. There were 32 individuals out of the 40 invited individuals who accepted the offer of the team.

After the night collection activity, the group successfully entertained the needs of the visitors. The group members prioritized the delivery of the same quality products and services to the awaiting beneficiaries of the teams’ collection event (Currie, 2012:5).

There must be delivery of the night collection activity collected cash amounts to the previously selected beneficiaries or winners. The benefactors and winners include Barnardo Family. As offered in the promotion of the night collection activity, the winners of the event will be given their cash prizes. Likewise, the team agreed to comply with its promotional offer. The offer included receiving the prize mentioned in a piece of document attached inside the balloon (Daft, 2011: 10).

Part II: Reflective Model

I have learned that the feedback reflective model framework was implemented (Budworth, 2014: 110). Under the feedback reflective model, the management officers implement the actions needed to accomplish the prescribed intentions of management. The intentions may include the goals of the team. The intentions may likewise include the prescribed preferences of the team. The intentions may likewise include the approved strategies and decisions f the team.

Next I have learned that the team’s implemented actions include several factors (Millett, 2011: 25). One of the actions is behavior of the team members. Another action is the attitude of the customers and other parties. Finally, the reflective team activity incorporates the collecting data. The outcomes of the night collection project of the team are used in the reflective management activity. The same activity entails generating inputs from all concerned parties. The inputs include the recommendations, suggestions, requests, complaints, comments, and other related acts. The outcomes of the night collection activity include the results of the actual night collection activity. The results will include whether the team was able to meet the prescribed minimum night collection amounts.

The above event indicates there are many required improvements needed (Bessant, 2011: 2). The improvements will ensure better outcomes in future night collection games or activities. The improvements include increasing the funds allocated to advertising the future night collection activity. With more ads posted in the four media outlets, there is a higher probability there will be more visitors to the planned night collection event. The current state where only few ads are distributed shows there should be more advertisements promoting the lower priced higher quality products.

The outcomes of the night collection event include the possibility that certain consequences may arise (Millett, 2011: 25). One of the possible unfavourable outcomes is the unexpected high volume of customer complaints arriving with the entity’s premises. The present and future customers’ complaints may indicate the poor service being delivered by the managers and other employees before, during, and after the scheduled night collection activities.

The feedback activity will confer to the entity’s management officers the current and possible future causes of the success or failure of the night collection activity (Millett, 2011: 25). The feedback will include the customers’ complaints. The entity must consider the inputs of the present and future customers. I learned that the inputs must be used to decide on all matters related to the night collection activities.

Recommendations

In terms of recommendations, I highly recommend that people (especially the writer of this paper) to ponder on the possible inclusion of the feedbacks as basis for making future management strategy plans (Millett, 2011: 25). The feedbacks will include some of the present and future customers’ complaints regarding the products and services of the entity. The complaints may the slow or lackluster performance of the employees within the fast food chain’s strategic management activities.

I highly recommend that more skills upgrading seminars and lectures will be implemented (Millett, 2011: 25). The seminars and lectures will enhance the current knowledge and expertise of personnel who are in charge of the night collection activities. Likewise, additional personality-related tests should be implemented to assess employees’ ability to comply with the prescribed goals and objectives. The same seminars and lectures will discuss the important steps needed to increase the future customer attendance ratios

The seminars and lectures will enhance the outcomes of future night collection events (Millett, 2011: 25). For example, the management will use the feedback that there are too few office employees as basis for hiring additional employees. The additional employees will reduce the waiting time previously stated. The customers will no longer suffer from the long line of waiting customers who may be impatiently waiting to be served. The feedbacks will help reduce the time needed to meet the entities’ prescribed goals and objectives.

Likewise, management feedback will help the employees focus more time and efforts to accomplishing the goals and objectives (Millett, 2011: 25). Management feedback will favorably ensure the employees and team mates prioritise compliance with prescribed management strategy and financial management activities.

The customers’ feedbacks will go a long way to improving the work output quality of the future night collection personnel (Millett, 2011: 25). The feedback will help management design an employee improvement seminar schedule and content to fittingly increase the outputs of the employees in all future activities.