Recruitment - Reali Hotel - Example

RECRUITMENT REPORT College: Recruitment Report Hotel manager wanted Here at Reali Hotel, we are looking for a hotel manager to manage our business. The potential candidate should be able to interact with people of diverse origins as the hotel is situated in a tourist’s focal point. Therefore, the successful candidate must be able to speak at least three languages; English, German and French. As Chung wrote (2011), it is crucial that an organization clearly outlines the position it is advertizing for. 2. Job description and Person Specification Successful candidate will be required to oversee all aspects of running the hotel. This means that he or she will be responsible for overseeing all housekeeping, general maintenance to the set budget as well as all marketing activities. In addition, he or she is required to be an honest, friendly person who can deal with all types of personalities and have strong business and communication skills. According to Wood (2007), any hiring organization is required to publicize personal specifications. This is to ensure that persons who are not fit for the job or do not meet the requirements do not apply. Commentary: Job description is important to ensure that applicants are aware of the work they are supposed to do in case they get the job. 3. The Candidate CV According to Wang & Krakover (2008), a hiring company should publicize the requirements for all people willing to apply for any given post. Therefore, the potential candidate in the hotel management advertisement should posses the following requirements: Educational background A master’s degree in either Hotel Management or Hospitality. A combination of both is an added advantage. Diploma Background in Hotel Management or Hospitality is an added advantage. Minimum of high school diploma with excellent grades. Should be a certified hotel manager having passed all the necessary examinations. Should be computer literate with advanced Certificates in Programming using SPSS. Should have prior work experience with and knowledge in data processing Proficiency in Microsoft Office and application and specialized database software will be an added advantage At least five years of experience in a 3 Star Hotel. Competencies The hired candidate should demonstrate the following technical and behavioral competencies Baum in his book (2010), has outlined the Competencies for hotel management practitioner. Behavioral Accountability Should be responsible for meeting commitments and for any shortcoming encountered. Should be ready to monitor his work and correct any errors Ready to meet deadlines and quality requirements for all outputs Abides with all relevant procedures and policies Gives and accepts constructive criticism Communication Shares relevant information with his or her juniors Ready to listen and communicates clearly, adapting to the audience Writes clearly to the intended audience Client Orientation Able to identify peripheral client of his or her work Able to demonstrate interest in improving his or her skills. Continuous Learning Contributes to his or her colleague’s learning Ready to demonstrate interest in skills improvement Teamwork Supports and implements groups final decisions Contributes to and follows team objectives Seeks the input and feedback of others Gives credit where it is due Technical Able to apply computer knowledge in execution of his or her duties and should maintain confidentiality and discretion in areas of his or her work. 4. Assessment Criteria In his book, Eyster (2008) wrote on “The negotiation and administration of hotel management contracts.” It teaches people on the ways to be a good administrator in line of hotel management. Therefore, hired candidate should; Demonstrate the ability to enforce business policies Demonstrate higher accounting standards Be able to handle hotel revenue Be able to handle guests’ complaints Ability to interact with people from diverse backgrounds Commentary: These qualities will enable the manager to oversee all the activities of the hotel like it is stated in stage 2. Dishonest, poor communicators and a non friendly person may not be able to handle our guests in a hospitable manner. In addition, poor communication skills and poor etiquette may lead to hotel losing its guests. It is important that applicants have the mentioned skills. 5. Measures for assessment Criteria In order to ensure the incoming manager is suitable for the position, the following are the necessary measures to be taken. This is according to both Rutherford & O’Fallon (2007), in their Hotel management and operations book. High – enforces business policies in the stipulated manner, able to demonstrate the best accountancy, handles hotels revenue and guests’ complaints in a clear manner and should interact freely with people of different backgrounds. Medium – demonstrates low enforcement of business policies, demonstrates low accountancy of the hotel, low rate of handling hotels revenue as well as guest’ complaints and less interaction with people from different backgrounds. Low – demonstrates no ability in enforcing business policies, demonstrates poor accountancy of the business is not able to handle hotel revenue as well as guest’s complaints in a clear manner and cannot interact with people from different backgrounds. Commentary: The above measures will ensure that the hired person leads the hotel in the right direction. Ability to enforce policies will ensure that all workers and guests adhere to the set policies. Ability to account for all that takes place within the hotel will demonstrate manager’s honesty in his or her work. Additionally, ability to handle hotels revenue is another indication of the manager’s honesty in his or her work. Notably, the ability of the manager to handle guests’ complaints is an indication that the manager is devoted to his or her work. Finally, ability to interact with people from different backgrounds will give them the courage to continually visit the premises. 6. Interview Questions to Assess the Criteria In their book, Gray &Liguori, (2013), they teach people on Hotel and motel management and operations thereby giving them insights of the occupation. In addition, they give some examples of questions that can be asked during a hotel management interview. The following are the questions to be used during the interview Explain how you will demonstrate the ability to enforce business policies if you are lucky to get the job. Are you able to differentiate an all year guest and a seasonal guest? How do you ensure that you keep your royal guests? How will you ensure that you handle business revenue in a clear manner? Tell me more about handling of guests and ensuring they are comfortable while in the hotel? Do you remember all your customers’ names? What will ensure that you interact with people from diverse origins? Commentary: The above questions will enable the interviewer know whether a candidate is suitable for the position or not. This depends with the answers that they give and their similarity with those given by the company. Bibliography Baum, T. 2010, Competencies for hotel management: Industry expectations of education. International Journal of Contemporary Hospitality Management, 2(4). Chung, K. Y. 2011, Hotel management curriculum reform based on required competencies of hotel employees and career success in the hotel industry. Tourism Management, 21(5), 473-487. Eyster, J. J. 2008, The Negotiation and Administration of Hotel Management Contracts. Cornell Hotel and Restaurant Administration Quarterly, 21(2), 5-5. Gray, W. S., & Liguori, S. C. 2013, Hotel and motel management and operations. Prentice Hall. Rutherford, D. G., & OFallon, M. J. (Eds.). 2007, Hotel management and operations. Hoboken, NJ: John Wiley. Stalcup, L. D., & Pearson, T. A. 2001, A model of the causes of management turnover in hotels. Journal of Hospitality & Tourism Research, 25(1), 17-30. Wang, Y., & Krakover, S. 2008, Destination marketing: competition, cooperation or competition? International Journal of Contemporary Hospitality Management, 20(2), 126-141. Wood, R. C. 2007, Working in hotels and catering. International Thomson Business Press. Read More