Performance Management - Assignment Example

Download file to see previous pages... Job description is a statement of the overall purpose and scope of a job together with its details of a task and duties. It is a written statement of what the employee does how he does it and what the job working conditions are. In general, a job description sets out the purpose of the job where it fits into the organization structure, the context in which the job holds a function and the principles of the job accountability of the jobholder. The content includes Job identification, job summary, responsibilities, standard of performance and job specification (Said & Munap, 2010).
The retail staff shall achieve optimum sales profitability, business growth and accounts penetration within a market segment or territory by selling the products of the retail shop effectively. The retail sale staff shall secure as well as contact customers and new business accounts in the market.
The organizational behaviour management (OBM) involves the application of the science of human behaviour. OBM relates to the behaviour of people in a workplace, in addition, OBM is guided by a theory of human behaviour that is emphasised on identification and modification of environmental factors that affect employees performance. OBM is anchored in the work of B.F Skinner who postulated that an employee’s behaviour is inferred by his needs. In that, an employee may perform poorly in work because of poor job satisfaction or reduced rewards when he makes much profit to a company. Therefore, the OBM process identifies behaviours related to performance, study their instances and occurrences, identifies the major triggers, come up with interventions strategy, applies the postulated strategy and maintains the optimal performance through appropriate rewards to the employees. OBM embraces a three contingency model that is antecedent-behaviour-consequence.
An antecedent is the stimulus that precedes behaviour and encourages the practice of that behaviour. ...Download file to see next pagesRead More