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Training Methods Used In Four Seasons - Assignment Example

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The Four Seasons is the hotel that is located in Toronto in proximity to the Canadian Broadcasting Company. The writer of the paper "Training Methods Used In Four Seasons" discusses the types of training methods used for managers and non-managers in Four Seasons…
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Training Methods Used In Four Seasons
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Download file to see previous pages It is apparent that we have a variety of many interactive sessions. The employee is given an introduction to the hotel. Here he is shown the physical structures of the hotel so as to familiarize with the environment. The culture of property location is also made clear to the employee that we put up a hotel in a city that has the long-term strong local economy, and that is a traveler's destination that chooses top luxury hotels. Our selection is also based on the safety and expensive part of the city for the hotel. As for the resorts, it is based on an appealing site and accessibility to recreational facilities. Also, we ensure our employees know that the design for the Hotels and resorts are created to be beautiful, comfortable and personal.
Additionally, we introduce our new employees to the philosophy that have been embraced since the start of the Four Seasons. The philosophy is that one should treat others as you would want them to treat you. The philosophy led as to concentrate on adaptive focused guest services and the best way to achieve that was by treating our employees well. We provide the employees with the essential things they require to serve our guest (Harvard business school, 2000). A system has been set up to ensure that they have the necessary feedback, information, training, and development to enable them to advance in their career if they wish to. It is evident that this keeps the employees motivated thus perform a very high standard service to the guest. ...Download file to see next pagesRead More
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