Nobody downloaded yet


Comments (0) Cite this document
Utilizing the theories of job design, such as job enlargement, job rotation, and job reengineering, please provide how you would improve an existing job of customer service professional at a leading credit card company.
A customer service professional is expected to undertake…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER96.4% of users find it useful
Read TextPreview

Extract of sample

Download file to see previous pages For instance, job rotation would enable CSPs to assume varied tasks in focusing on a particular aspect of the product being offered (credit cards). At one point in time, a CSP could address issues regarding billing and payments. Then, in the next time frame, the CSP could address challenging complaints. The theory of job rotation would assist in breaking monotony and routine and would make the job more challenging and rewarding. Concurrently, job reengineering is a way to reinvent the tasks to make them more challenging or motivating. As such, CSP’s job could be reengineered to include addressing concerns of the clientele in the field setting (in banks or supermarkets).
The CSP’s job could be improved through rewards or incentives by designing standards of performance, as benchmarks; and providing bonuses or opportunities for promotion for consistently performing above average and excelling in the performance of the job. Through the job characteristics model (JCM) which “identifies the job characteristics of skill variety, autonomy, task significance, task identity and feedback, and the outcomes of high job performance, high job satisfaction, high intrinsic motivation, and low absenteeism or turnover” (Web Finance, Inc., 2014, p. 1). Thus, through the provision of incentives including job rotation and job reengineering, CSPs would perceive the job as challenging and would aim to satisfy the customers more. Through feedback, their performance could be monitored and gauged and exemplary performance is rewarded through bonuses or promotions. The principles of scientific management could be incorporated through customer feedback that provides information on efficiency and effectiveness in undertaking their responsibilities and achieving organizational goals.
The improvement of the CSP’s job would impact on customer ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES Research Paper. Retrieved from https://studentshare.org/human-resources/1653301-db1-performance-management-and-employee-services
DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES Research Paper. https://studentshare.org/human-resources/1653301-db1-performance-management-and-employee-services.
“DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES Research Paper”, n.d. https://studentshare.org/human-resources/1653301-db1-performance-management-and-employee-services.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Employee Engagement and Organizational Performance
This concept is triggered with factors like motivation, career development, job clarity, rewards and incentives etc which organizations have to focus in order to succeed. Thus, it results in improved performance on the part of the organization.
9 Pages(2250 words)Research Paper
Performance management
One of the worst scenarios that the CEOs consider themselves to face is the need for demonstrating the ability to develop the required performances and skills of the employees through training and development programmes. Apart from that the HR roles are being scrutinised continuously in terms of developing strategies for enhancing the performances of the employees that can add value to the organisation’s objectives.
12 Pages(3000 words)Research Paper
Db1 managing high performance
Furthermore, he did not delegate duties and responsibilities to his followers; instead, he gave directions to be followed without failure making New York Times a very successful company during
1 Pages(250 words)Research Paper
DB1 program capstone
In addition, comprehensive understanding of the objectives would be indispensable in establishing competent leadership through constant assessments, evaluation, and performance rewards system (Jackson, Schuler, & Werner, 2011). Having competent leadership within an organization is authoritative in fostering successful and efficient management with consequent realization of profits.
1 Pages(250 words)Research Paper
DB1 Kroger
For instance, the firm has several retail chains including the Fred Meyer, King Soopers among other that help in reaching a wide market. In response to the paper, the writer has explained credible and truthful facts in the three major areas- Industry conditions, financial
1 Pages(250 words)Essay
Gp3 performance management and employee services
s, the start of the week objectives accomplishment and clearly defined goals and objectives to be accomplished in a given time frame which may last between a weekly plan to fortnight plan to monthly plan. The program so chosen will facilitate the employees making critical
2 Pages(500 words)Research Paper
Performance Management
nization Behavior Modification is defined as the organized and efficient implementation of behavior technologies in order to enhance or improve performance of employees and workgroups in the company (Mawhinney, 2011; Ugboro & Obeng, 2000). The OBM plan will help to identify and
4 Pages(1000 words)Research Paper
Db1 employee compensation and benefit
To accomplish its objectives, the Fair Labour Standards act has a legal framework, which stated a federal minimum wage rate, created labour laws, set a 40-hour workweek and requirements for
1 Pages(250 words)Research Paper
Delta Airlines Employee Motivation and Performance
The incentives improve employee behavior and their longevity with the airline. Upon the hiring of an employee by Delta Airlines, he or she is provided with a set of drafted guidelines with
5 Pages(1250 words)Research Paper
Db1 strategic management of human assests
f its every employee, the mission statement gives them awareness of what the company’s main objectives and goals are, what it expects from them for the realization of its targets and what benefits and offerings it can provide. Mission statements play a great role regarding
1 Pages(250 words)Research Paper
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Let us find you another Research Paper on topic DB1 PERFORMANCE MANAGEMENT AND EMPLOYEE SERVICES for FREE!
logo footer
Contact us:
Contact Us Now
FREE Mobile Apps:
  • StudentShare App Store
  • StudentShare Google play
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • Miscellaneous
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us