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SERVICE CHARTERS - Essay Example

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Introduction In the public service, there are many sectors affiliated to the central government and which provides different services to the public. In this endeavour, every sector has a defined role and that they are supposed to be providing for the citizens in the offices…
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SERVICE CHARTERS
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SERVICE CHARTERS

Download file to see previous pages... In this regard, a service charter is an undertaking that is being made to the stakeholders regarding the services they should expect form to be accorded within the authority in its mandate discharge. The principal aim of a service charter is bring out awareness to the public on the roles of the authority, core activities, and values of the authority, provision of the necessary information on the services range that they offer and the standards that have been set. The service charter also informs on what the stake holders should expect for the authority, remedy avenues should the services fall short of the expected standards, and building confidence onto the public that they are striving to excellence about their provision of the services. With the listed information that is provided within the service charter, it is construable that it is a working tool that is designed to facilitate better understanding regarding the kind of services offered by an authority and put the interests of the stakeholders and the authority at the forefront. For better consideration of the service charter, it should work in tandem with other legal requirements that are enacted time to time to facilitate achievement of expectations. Several countries have come up with different service charters in the various sectors that link them to the stakeholders for the services the public should expect from them. In this essay, I have chosen to consider the service charter in Australia with reference to the Australian Federal police as an authority. This paper considers the Australian Federal police charter, the resolution to this authority is informed by the fact that is has faced several challenges in its implementation of the services to the public. The Australian Federal Police have been faced with ever changing tact if crimes including terrorism, cyber-crime, and sexual servitude among other kinds of crimes that they endeavour to fight. In response to this, they developed a service charter that informs the public of their services and how they can cooperate with the public in the fight about crimes. Development of the Charter The motivating factor for the country and specifically the authority to come up with the Australian Federal Police (AFP) service charter is because of the changing environment of the crimes. Crimes have mutated into some more dormant aspect that without a keen interest on their mitigation, it is impossible to realize their occurrence. In this reference, AFP has responded swiftly in putting structures that will keep such crimes a t a bay and to ensure that there is the much-needed cooperation from the public (Ellison, 2000). The authority has made it possible to develop a service charter that clearly stipulates their responsibilities and how they intend to fight the crimes that in the last decades have changed tact. The charter is developed due to the challenges that the AFP has been facing in containing such crimes as counter terrorism, sexual servitude, and human trafficking. The authority has also put a spirited fight against cyber-crime, protection, as well as peace operations. The fight against crime for this matter has reached transnational level and the authority is keen in ensuring that it triumphs in mitigating the consequences of crime across their boarders (Ellison, 2000). In pursuit of the implementation of the challenges, AFP in addition to the service charter has also implemented a new organizational structure that is to facilitate a high coordination internally and ...Download file to see next pagesRead More
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