Compasionate Health and Social Care - Coursework Example

Compassionate Health and Social Care Introduction In the context of the provision of health and social care, compassion has become predominantly significant. According to Henir (2013) for some time on the agenda of the government the issues has been high. The Prime Ministers Commission on the midway and nursing future urged the profession to pledge to high compassionate care delivery (DOH, 2009) Compassion is the quality of humans in understanding others suffering. Compassionate health and social cares can enhance the efficiency of the staff, and help elicit information about patients better, therefore; it informs plans to treatment that leads to increased satisfaction and better recovery. This essay will critically show what makes individuals and groups vulnerable within the health and social cares services. Furthermore, it will evaluate the responsibility of the professional critically to adhere to active practice, and it will consider the legislative framework and how it must be applied. Moreover, it will examine the professionals’ roles in the challenging practices that are poor and ensuring that safeguarding takes place. Finally, it will consider how the society perceived negative experiences effects health and social care. What makes individuals and group vulnerable within heath and social care services? Vulnerable individuals and group within the health and social care services are those society group who are more likely to be vulnerable to ill health , such as the very old and very young people and those who have little social support, racial minority , women who are unemployed and those who earn low income (Rodgers, 1997) in contrast Spiors (2000) stated that in health care vulnerable groups entailed the people from minority cultures, people with chronic illness, the poor, children, the elderly, people with chronic illness and members of captive population such as refugee and prisoner. There are various factors that make these individuals and groups vulnerable to health and social care. These factors s include – poverty, vulnerable groups such as the parents in Europe whether divorced or separated, or single have shown consistently to have higher rates of poverty than average. In deeded, vulnerable groups are more likely to be poor in the society for instance lone mothers are most likely to be in employment that the fathers (Chambers and Van Der Laan, 2011) this is so because lone parents are in low-waged jobs that supplement by benefits or work part-time or they claim income supports because they are out of work. Furthermore, people who are disabled experience high unemployment rates. The disabled people are about twice more likely to be unemployed than people who are non-disabled. Besides these, they are more likely to do part-time work that pays less and according to their status they generally have less job security and fewer right of employment. Research has indicated that disability is always misunderstood by employers and they associate it with risks and uncertainty (Heenan et al., 2002) another factor that makes this individual and group vulnerable to health and social care is social isolation. These may be due to various reasons, for example, they may not be able to take parts in social activities. However, rather than the practical support they tend to be financially and emotional challenged (Levitas, 2005) another factor that makes individuals and group vulnerable to health and social care is health. According to Lovitas (2005) lone parents, especially lone mothers are more vulnerable than lone fathers, and children in lone parents families to more likely have poorer psychological and physical health in Britain and other European countries. In addition, stigma is also another cause that makes individual and groups vulnerable within the health and social care services. Health professionals construe teenage mothers as problematic and this stigma has implications that are negative for their health care quality (Brohony and Stephens, 2008) Similarly education is also another factor that makes individual and group vulnerable within health and social care service. According to Smith and Twamay (2002) those who are disabled are more likely to have no academic qualification than non-disable people, because they are disadvantaged in the system of education in education attendance as primary and secondary school this is a particular leads to the disabled children segregation and that may also be subjected to discrimination. Another factor that makes individuals and group vulnerable to health and social services are housing, vulnerable individual and groups have poor housing. They are dependents heavily on rented social housing and rented housing. This rented housing dependence can limit chances as to where they live which can imply that they are also far from family members and friends (Millar and Rowling sun, 2002) Responsibilities of different professionals to adhere to positive practices. In health and care services, there are responsibilities of various professionals to adhere to the positive practice. The health and social care professionals’ owe their duty of care to their patients and services users, their employer, their colleagues and the public interests. The responsibilities of care apply to all staff of all levels and occupation. It applies to those in the agency or temporary rules, those working full-time or part-time, as well as volunteers and students. Whether a professional is registered or non-registered, they have a duty of care. The responsibility applies to everyone from social workers, to therapist and technicians, to paramedics from nurses to the receptionist, porters to cleaners. All organization at health and social care whether private or public or voluntary organizations’ have a duty of care .their responsibility of care is to provide the citizen with comprehensive services and demonstrate that within resources that are available, the priorities that appropriately are chosen. They must make sure also that the professionals who provide care can do so. Registered professionals - In order to use a professional title and practice their profession, the care professionals must be registered. Such professionals include nurses, midwives, general pharmaceutical, occupation therapists, and healthcare scientist. These registered professionals in addition to their duty of care as health or social care workers; they must as well keep to the various standards of ethics, competency, conduct, and performance which are outlined by their professional registration body. According to Reid (2005) the lead professional role, will likely see an emerging new professional and a working relationship that is much closer forged between education professionals and social care. These standards in general terms are referred to as the code of professional conduct. All the registrant must agree to keep to these standards after reading them even if they are not practicing. Another profession is the managers, in health and social care they have equal duties as all employees; to follow instructions that are lawful and reasonable and they have a duty of care to patients and service users and towards those they manage and to the public. The managers must consider protocols and priorities set by the employer and the equipment and the resources that are available and determine what can safely be done. Next are the students and trainees whereby in health and social care trainees and students also have a duty of care; conversely, the standard is not same to that of a practitioner who is qualified. Students and trainees cannot be accountable professionally in the same manner as practitioners who are trained. The placement trainees on social work in schools experienced different types of work that entailed support with attendance and behavioral issues, counseling and support (Wilson and Hilison, 2004). They are not expected to reach a fully qualified practitioner standard and they are not expected to work except when they have been prepared adequately and are appropriately supervised by a qualified staff. The next professions are the trade union representatives. The representatives of the trade union have a number of policies legal rights to draw on in insisting they be consulted properly on the duty of care related issues. They are able also to work with employees in partnership to resolve issues of concern. Their responsibilities include to be consulted on any potential redundancies in real time or transfer of services or staff, the right to access information for purpose of collective bargaining and access to paid time off, facilities and training for their duties of trade union. According to Buddy et al. (2006) there is some concern that the role of the traditional care is incomplete with the social care work new emerging community. The legislative framework In the legislation governing the health care, the National service section 1(the 2006 Act) requires that in England the promotion should be continued by the Secretary of State. It is a health service that is comprehensive that is designed to secure improvement in the 1) diagnosis, treatment, and the prevention of illness 2) in the mental and physical health of the England’s people. The 2006 Act Section 1A requires the Secretary of state to carry out these functions, with a point of securing improvements that are continuous in the services quality, provided to people who are in connection with the 1) the development and protection of public health 2) the treatment, diagnosis and prevention of illness. The 2006 Act Section 1B requires the secretary of state to have regard to the constitution of NHS. The 2006 Act Section 1C implies that the secretary of state in exercising functions that are related to the health function must regard to reducing inequalities need between the England’s people in respect to the benefits that they usually get from the health care. According to Buchanan and Brock (1998) three main decision-making models have been described for others – substituted judgment, advance decisions, and the best interest. Moreover, the board is established by the 2006 Act section 1H, which is an independent body which will hold the Clinical Commissioning Group (CCGs) to be accountable for the service quality that they commission, and their achieved outcome, for their financial performance and for their patients. The board also possesses the power to intervene where they have acquired evidence that the CCGs is likely to fail or is failing their functions. The Local Authority (LAs) and the CCGs should bear in mind that a carer who intends to provide or who is providing substantial care on basis that are regular have rights to get their needs as care assessed (Act 2006) For the NHS continuing healthcare eligibility is grounded on the assessed needs of an individual. Carter (2007) stated that the collective memory of nursing is being overwritten by a new managerialism program. A particular condition or disease diagnosis is not a determinant of eligibility in itself for continuing healthcare of the NHS. The reasons given for the eligibility should not be based on: any other input-related to NHS rationale, other NHS-funded care existence, the fact that a need is managed well; use of NHS employed staff to provide care, ability of the care to be managed well by the care provider, setting of the care and a person’s diagnosis. Griifin et al. (2012) stated that carers and service users reported that nurses need to be competent technically as well as knowledgeable; they should also be able to seek help and find information when they lack skill or knowledge. The LAs and CCGs should bear in their mind the relevant mental health section (Act 1983 as amended) under the mental health section 117 Act 1983. LAs and CCGs have a duty to provide services of aftercare for detained individuals, under the Mental Health Act 1983, until such a time when they are satisfied that the individuals no longer needs such services. The NHS respective responsibilities and the legislation for the social care and other services are different in adult and child services. It is vital that people who are young and their families understand this, and the implications it has right from the initiation of the transition planning. If people accept that majority of patient care are delivered by the HCA’s should they not be teaching the RN but such skills (Hasson et al., 2012) Role of professional in challenging poor practices Following Willis Commission Report his recommendations provides a bright future, for workers of the community and primary care. Such settings have been striving for many years to provide placements that are good and mentoring for nursing students, but without resources often and a robust infrastructure to support the effort and time required to provide mentorship in places such as practices of the General Practitioners (GP) and other settings of the community where a wealth of expertise can be accessed by students and also experiences to support their learning. A number of key areas that need to be addressed are identified by the Willis report, the addressed areas need to gain balance and improve these situations across secondary and primary care. These include: First, the nursing workforce of the future, by recognizing the skills mix value and the need for education standards that are minimum for all professionals of healthcare who deliver care. Secondly, the registration degree level and the necessity to dispelling the myth that nurses who are produced by the degree education care less – this is not apparent in other professionals who have had status of degree for a number of years. There have been suggestions that are copious in regards to how health and clinical services are to confront this problem by changing campaign of the Patient Association care through the chief care of the nurse (Patterson, 2012) Third, is learning to nurse – learning does not occur in the classroom only and it acknowledges the redressing requirement for balance between learning in clinical placement and the University Wolf (2012) stated that no nurse should be enough complacent to believe that this is an NHS or UK’s problem exclusively. The Willis report acknowledges that importantly the need for most placements in settings such as GP surgeries in primary care. Moreover, the need to also address the years that lacked funding. Fourth is Continuing Professional Development (CPD) as well as the multi-professional learning importance are acknowledged as the need to make sure the midwifery and the nursing council standards on preceptorship are implemented fully. Fifth is identifying public and patient involvement has crucial in the future of the education nurses. Lastly, are the need and the infrastructure to improve partnership and assess organization with providers of health care and highlighting the regulators as in the need to monitor and improve the culture within organizations of health care which recognizes the Willis report 6c’s which are commitment, courage, communication, competencies, compassion and care. How negative experiences effect how health and social care services are perceived by society I have learned that negative experiences of social and health care can affect my health seeking behavior, my level of anxiety and concordance all of which have a direct impact on healthcare outcomes. As part of the society, I perceive the health and social care services negatively in regards to the experiences that I have faced. As an illustration, I seem to be confronted with barriers when using care and health services. However, the health and care providers often seem to be oblivious to these barriers, even though to some extent they may share the burden of responsibility for them. I feel that there is need to enlighten the health and the social care providers as to the potential pitfalls that may exist as a result of the negative perception of the society, I also feel that there is the need to explore the various factors in the creation of these barriers. The negative experience that I have faced as a person from a different ethnic background, has affected how I perceive the health and social care; as a result it accounts for my less frequent use of services that are more specialized. Francis Report (2013) suggests that the crisis shows the full horror. I have also had a breakdown of communication due to the social status difference between the care provider and as an ethnic minority patient, hence causing a negative experience. Indeed, these problems have caused effects that are disadvantageous to my perception as a patient and to the perception of the society towards the use of the provided services. As a care staff, I can challenge behavior practice that accounts for the negative experiences that the patients face through whistleblowing policy. Few signs of abating are shown by the crisis, as the latest UK update (UK Patient Association, 2012) I have experienced that there has been a refusal to listen to the staff and carers who have felt enough strongly to challenge the behavior practice by raising concern and on occasions that are countless, they were not listened to, according to Willis (2012) in the nursing education no major shortcomings were not found by the commission that could be directly held responsible for practices that are poor or the decline that is perceived in the care standard. I will urge all staff and employees to work together towards embedding a culture whereby the norm to challenge behavior practice by reporting on problems and furthermore to work on them. I feel that there should be a guidance that helps employees and employers make the raising concerns process work better in the future. As a staff in the sector of health and social care, I should never be stopped from challenging behavior practice by raising my concern in regards to the safety of the patients. When raising my concerns, I should be protected and supported as well as thanked and praised for my courage to challenge behavior practices, as a major part of the effort to build a culture that is compassionate, effective and safe, that the public, service users, and patients and the overwhelming majority of staff across social care and health sector expect. Triggle (2012) implied that the health service and nursing are arrested the media, and the public will continue to ask the reasons why they cannot get the basic healthcare rightly. Conclusion There is the need to make certain that social care and NHS services recruits the staff who can do the work and who will be competent to provide compassionate care. This can be only achieved when the staffs get the proper support, training, and leadership that would enable them do their work perfectly. Patterson (2011) implied that it not understandable why individuals lacking kindness and care would want in the first place to become a nurse. Learning from mistakes in the health and social care is important, because it would help prevent them from happening again. It is vital to know how care and health services successfully treat people with respect, compassion, and dignity. The importance of whistleblowing at work in the interest of the public is recognized by the general public, trade union, workers and the employers. Working in partnership with employee representatives, staff association, and the trade union is a part that is important in promoting awareness and promoting fairness of the procedure, policies, and support mechanism. References Appleby J, Crawford R, Emmerson C (2009). How cold will it be? Prospects for NHS funding: 2011-2017. 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