Kent Community Health NHS Trust - Case Study Example

A Reflective account on Kent Community Health NHS Trust Details Supervisor East London is a part of England that is constantly and rapidly growing but there is as well a desire for the region to receive healthcare that is both affordable and easy to come across. It is for this reason that there have been numerous projects that have come up trying to give the region better health care than what is available. Kent Community Health NHS Trust is one of the groups that has come up and is one of the projects that has been started to cover the health of the city. The Kent community Health national Health Services Trust provides a wide-range of care for people, in a community irrespective of the location; the homes, health clinics, community hospitals or even nursing homes (Abubakar, Shakya & Forey, 2012). The project has a goal and a vision that it will be able to be ‘the provider of choice by delivering excellent care and improving the health of our communities.’ In a bid to confirm that the services that were offered by the company and the project were not just by word of mouth, a data collection exercise was carried out. The organization was chosen based on the fact that it was one that was present around the country and this making some of the outlets and premises of operation were easily accessible. Furthermore, the project and the organization claims to have a greater outreach to the people that they serve; serving close to a total of 1.4 million patients while hiring 5500 members of staff (Ballat & Campling, 2011). This therefore made the company prime for analysis. The key issue that is prime is that the project is one that serves the people and deals with the most pressing issue of human life; health. The data that was collected was collected by means of observation and the filing in of questionnaires by the patients and the staff that work at the project. The data collection was carried out over a period of three days during which the organization allowed me to take notes about the things that I saw and learned. The data that was collected at the end of the project was some that was more than conclusive. The data that was collected was encouraging. The Kent Community Health NHS Trust is one that is geared towards ensuring that the community gets the best services out of the organization and maintain their health. Furthermore, for the staff and the patients that are served by the trust, the project acts as a form of home where they may go and interact with the people and even offered their services to the organization (Greenhalgh, Humphrey & Woodard, 2011; Gusmano, Rodwin & Weisz, 2010; Hanson, Ranson, Oliveira-Cruz & Mills, 2003). The data further showed that the organization was growing by the by the day and the services were not negatively affected in the process. The data showed that the organization was carrying out all their work with their values in mind (Kent and Sussex Courier, 2014). The collected data showed that the patients that were showing up at the hospital were not as a result off the increasing mistreatment that they undergo, but rather it was as a result of the increased level of skill and commitment that the organization was offering to them. The Trust’s popularity was due to the increased word of mouth that came from previous patients and people that were cared for (Pollock, 2005; Pope & Mays, 2006). Despite the fact that the trust was willing to serve everyone that was in a community, there was the problem that arose when I asked to carry out a survey at the establishment. The managers were reluctant due to the fact that I was a stranger. However, on explanation of who I was and the intention that I had, the organization’s management was more than happy to open its doors to me and allow a quick look into the operations (Walshe & Smith, 2011). In spite of the few bumps that were experienced along the way, the organization was open and let me in to see how it works. In the collection of data and analysis of the organization, I found that there was a great deal of respect and understanding that was taking place between the employees that made the workings smooth. Furthermore, in the treatment and care of the patients that arrived to the establishment, the organization ensured that it followed a set list of values that made the working smoother. The values that were enacted by the organization in the project pushed the public to believe that het Trust acts with professionalism and integrity by: Compassion based care. Empowering, responding and listening. Partnership leadership. Innovating, sharing and learning. Excellence strive (Kent Community Health NHS Trust, 2014). From the study, I got to learn that in life, one cannot always be the center of attention for the world and as a result, people need to be treated as though they are part of society. There is no need for one to always want to be in the spotlight. The organization taught me that there is more to the way in which one can help the world other than just getting an education and a good job; one can volunteer their services to organizations and projects such as this so as to ensure that there is still growth that is taking place in the community. I learnt that the people that work at the organization get to see the true nature of a society. They see the people that are ignored by their parents or mistreated; the key issue brings to light the fact that not all societies have the luxury of getting the best care that there is. Health and social care, for some types of societal groups and people, is something that is rare and does not come about as easily as people in posh estates and houses imagine. I learnt that I have the ability and capability to help the people that society has neglected and give them a better and worth living life than what they are used to. I got an open mind to the reason as to why people would take ti9e and work to help their society without flinching or breaking a sweat; it is so as to get a better society where everyone feels the same. References Abubakar, M., Shakya, A., & Forey, K. (2012). P122 Management of sexual assault in the East Kent community. Sexually Transmitted Infections, 88 (Suppl 1), 50--50. Ballat, J., & Campling, P. (2011). Promoting kindness (1st ed.). London: RCPsych. Greenhalgh, T., Humphrey, C., & Woodard, F. (2011). User involvement in health care (1st ed.). Chichester, West Sussex, UK: BMJ Books/Wiley-Blackwell. Gusmano, M., Rodwin, V., & Weisz, D. (2010). Health care in world cities (1st ed.). Baltimore: Johns Hopkins University Press. Hanson, K., Ranson, M., Oliveira-Cruz, V., & Mills, A. (2003). Expanding access to priority health interventions: a framework for understanding the constraints to scaling-up. Journal Of International Development, 15(1), 1--14. Kent and Sussex Courier,. (2014). Sometimes your size really does matter, says GP. Retrieved 28 April 2014, from http://www.courier.co.uk/size-really-does-matter-says-GP/story-21020435-detail/story.html Kent Community Health NHS Trust,. (2014). Kent Community Health NHS Trust - About us. Retrieved 28 April 2014, from http://www.kentcht.nhs.uk/home/about-us/ Pollock, A. (2005). NHS plc (1st ed.). London: Verso. Pope, C., & Mays, N. (2006). Qualitative research in health care (4th ed.). Malden, Mass.: Blackwell Pub./BMJ Books. Walshe, K., & Smith, J. (2011). Healthcare management (1st ed.). Maidenhead, Berkshire, England: McGraw Hill/Open University Press. Appendix Read More