Medication errors - Assignment Example

Question What changes or patterns do you see in the data? What remedies might be suggested for any Problems? The data in the table indicates a worsening trend in all the parameters examined for both quality or performance and patient satisfaction measures. Medication errors, for instance rose from 3.20% to 10.42%, while x-ray discrepancies went up from 0.15% to 0.21%. Patients levels of satisfaction in the overall service provided also went down from 40.52 to 20.74%. This is a worrying trend that needs immediate attention if the health facility is to meet its objectives.

In order to get back to the right track, the board needs to take drastic measures to remedy the situation. One such measure is to improve communication among the nurses, other employees and the board. There seems to be a disconnect between key stakeholders needed in seeing improved standards in service delivery in the hospital. A good communication strategy will go a long way in helping the hospital improve its standards.Question 2: Has the CEO carried out his or her responsibility for educating the board?

Why or why not?While the CEO has worked hard since coming in and only held one board meeting, There is still more left to be done. She has not done a lot to help mitigate the bad situation the hospital finds itself in. This is because as the Chief executive officer of any organization, one is expected to drive the organization towards a better future characterized by excellence in service delivery. The current CEO has not been able to achieve any valuable success for the time she has been in charge.

Question 3: Depending on the answer to question 2,what strategies would you recommend at this point?I would recommend that the CEO focuses on ensuring a harmonious working relationship amongst the employees. She has to work hard to building trust within the organization, promote freedoms and allow all employees of the organization time to be heard through asking questions during meetings and providing their suggestions for the way forward. The CEO has to change the organizational culture and make the organization more flexible and ready to accept and accommodate new changes in personnel, technology.

Question 4: What quality data should be reported and utilized by this board of directors?The organization’s board of directors should utilize the quality performance measures to turn around the fortunes of the hospital. Once the health facility improves the quality of its performance, their customers or patients will certainly be satisfied with their work. Improving quality performance implies dealing with data on medication errors, hospital infections, and x-ray discrepancies among others in order improve on these figures.

Question 5: Given this administration's style and leadership approach, do you think the minutes of the board meeting reflect actual board meeting discussions?The minutes of the board’s meetings definitely do not reflect the discussions held in the meeting. This is because some members are not willing to put out their views during the meetings. The organization’s culture and tradition has for a long time undermined contribution from other members. Therefore, while the minutes of the Board minutes may represent the issues deliberated upon in the meetings, they do not definitely reflect the views of every member present at the meeting.

ReferencesRummler, G. A., & Brache, A. P. (2013). Improving performance: How to manage the white space on the organization chart. San Francisco: Jossey-Bass.