Quality Management and Accountability (SLP) Module 5 - Essay Example

Quality Management and Accountability (SLP) Module 5 Affiliation: Following up with Module s stress management training program, factors that affect the program are essential in ensuring successful outcomes. The program’s quality management model is theoretically and practically simple and achievable. The plan-do-check-act model is a popular organizational quality improvement model. In this case, it allows for continuous quality improvement. In planning for the program, smart objectives and goals are defined and documented.

This prompts the execution team to prepare beforehand in terms of resource accumulation and utilization. The initiation phase of the program is concerned with execution and recording of the program progress. This prompts the team to check progress and compare with the program’s objectives and goals. If any of the objectives are not met or the processes do not conform to the program goal, the acting-stage calls for evaluation and correction. In case, if corrections are inevitable, the process of program quality improvement may be recalled to access its viability (Kennedy, et al. 2011).2.

In the healthcare program, steps to address quality assurance coincide with best practice and are therefore specific in addressing the programs goals. The steps outlined below comply with National Committee for Quality Assurance (NCQA) standards and specifications:The program includes a review process consistent throughout the program’s lifespanPeer-reviewed information sources are integrated into the quality improvement planAll primary healthcare personnel are included in the program implementation to ensure teamwork and common goalsProvision of educational support to practitioners to ensure safety of their practiceIdentification of relevant factors and meaningful issues for assessment based on demographics, service types, and care settings.

Identification of benchmarks and comparing the outcomes of the programs with these benchmarksDevelopment and implementation of corrective action plansCentralization and coordination of performance monitoring informationUse of gathered information to analyze and trend problemsImplementation of integrated stabilization strategies and ensuring appropriate follow upsAdvancement of quality management protocols by focusing on education, knowledge and resource sharingIntegration of local, State, and Federal public health goals in quality development planEnsuring the program activities and aims are in compliance with available state and federal documentation and access to care standards of careComplying with State and Federal local public specifications to prevent abuse and fraudTo uphold certification from the NCQA (Chassin, et al. 2010).3.

Limited knowledge-based resources have impacted quality of services within the healthcare setting. Knowledge management within the sector is based on access to information on a timely manner and availability of real-time support resources. Financial breakthroughs in the management of programs and associated activities limit the propensity of the healthcare sector to be viable. Increasingly, information systems for the management of knowledge database continue to evolve fast thus requiring regular human capital investment. 4. The assessment of accountability for quality assurance services is ensured by measuring the interaction of personnel and focus on the program’s objectives and goals.

The process of assessment includes identification of organizational, interpersonal, and intrapersonal conflicts and creating a committee to address them. Identification of each practitioner’s core competencies and their levels of information access is an essential assessment approach (Larson & Muller, 2002).5. Measures to ensure that the program employees provide quality services include provision of basic and professional education on ethics and program tasks. Access to information systems is guaranteed in order to mitigate challenges and provide real-time informed resolution decisions.

ReferencesChassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). “Accountability measures -- using measurement to promote quality improvement.” The New England Journal of Medicine, 363 (7); 683-8.Kennedy, D., Caselli, R., Berry, L., & Mishra, P. (2011). “A roadmap for improving healthcare service quality/practitioner application.” Journal of Healthcare Management, 56(6), 385-400.Larson, J. S. & Muller, A. (2002). “Managing the Quality of Healthcare.” Harrisburg: Journal of Health and Human Services Administration, Vol. 25, Iss. 3/4; p. 261.