Nobody downloaded yet

Reserch proposal - Dissertation Example

Comments (0) Cite this document
Saudi Airlines and it’s Customer Service Quality Introduction In the present corporate world, CRM has a very prominent and significant role to play. The CRM refers to a program or strategy which deals with customer issue and information as better as possible…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER95.1% of users find it useful
Reserch proposal
Read TextPreview

Extract of sample
"Reserch proposal"

Download file to see previous pages Recently Saudi airlines have been criticized to be losing its customers due to their inferior customer service quality and poor price strategy. Customer is the heart and soul of any business organization, and if they are not pleased with the service or end product, then the business is doomed to failure. Any business needs to be revolving around the key concepts of customer satisfaction and customer loyalty. If customers are satisfied about a product or service, they keep coming back for more and also can attracts more customers from the potential market. Big airline companies like Saudi airlines, need to keep monitoring their quality of service in order to be top in the airline industry. They should make best use of the CRM programs to enhance their customer relation as well as profitability. According to (Avidian Technologies,2004) “Good CRM allows all of the information obtained to be shared among both the sales force and the entire company. The right CRM software should combine all the elements of Customer Relationship Management, Sales Force Automation (SFA), and Contact Management”. Research Context I)Aim and Objective of the study The aim of this research is to assess the importance of the quality of service in improving customer service and loyalty in an airline service company. ...
2) To identify the research questions needed to be put forward in order to establish the research study. 3) Prepare a research design and data collection method. Specifically the questions which will be put forward in the research proposal will be as follows. 1. To what extend is the customers of Saudi Airlines satisfied with the customer service delivered by them? 2. Are the customers of the Saudi Airlines at the risk of leaving the airline? II) Relationship of service quality with customer satisfaction and loyalty Customer satisfaction is a very important criterion in any airline service, as this is the factor which helps in building the loyalty and the goodwill for the company. An unsatisfied customer is the root cause for the degradation of any service based industry. A good customer service is not just about profitability, but it is about how much value a business gives to its customer needs and requirements. Customer service definitely has to have access to the customer marketing database. Saudi Airlines being a top listed airline did not give much attention on the needs of the customer but took them for granted. It is seen that many complaints occur from customer as to flight delays, low service from cabin crew, inferior seating arrangements and poor welcoming services A customer is paying for a quality travel and if the airline is not considering on the quality of service, then they will lose the current customers as well as the potential future ones too. They have to know what each customer has bought in the past, and what they would expect in future. They have to have a record of past complaints and compliments. Customer is the soul of a business firm, and if they are treated well, then ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Reserch proposal Dissertation Example | Topics and Well Written Essays - 2750 words”, n.d.)
Retrieved from https://studentshare.org/gender-sexual-studies/1420529-reserch-proposal
(Reserch Proposal Dissertation Example | Topics and Well Written Essays - 2750 Words)
“Reserch Proposal Dissertation Example | Topics and Well Written Essays - 2750 Words”, n.d. https://studentshare.org/gender-sexual-studies/1420529-reserch-proposal.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document
Research proposal
The traditions of a country influence the option of its accounting techniques and the penetration of its different accounting evolutions (Belkaoui and Picur, 1991). In contrast, countries have distinguished their own accounting criterion that has tended to mirror their own precise environments (Evan and Taylor, 1982).
8 Pages(2000 words)Dissertation
Research proposal
Some empirical research provides evidence in support of such an assumption (Jenkins, Mitra, Gupta & Shaw, 1998; Brown and Heywood, 2002), others however, within the realms of psychology indicate that incentives can in fact have adverse effects on performance (Deci & Ryan, 1985; Deci, Koestner & Ryan, 1999; Ryan & Deci, 2000; Deci & Ryan 2003).
6 Pages(1500 words)Dissertation
Project proposal
These industries focus on introducing innovative strategies which enable to enhance the experiences of the customers every time they visit for receiving their services (Dominici & Guzzo, 2010; Naseem & et. al., 2011). The rapidly changing demands of consumers with differential spending pattern due to the presence of huge number of competitors has ensured Food and Beverage industry to employ unique strategies for retaining existing customers and attracting new ones (Pranicevic & et.
4 Pages(1000 words)Dissertation
DS proposal
lay of information in the medical fields which translate to deaths. Already, there are different things that have been put in place to ensure that information is transmitted efficiently from one person to another with the hospital to save situations in emergencies.
6 Pages(1500 words)Dissertation
Phd proposal
There are various subtopics in this category, and the scholars and practitioners are exploring them to derive new results. The scope of original research is increasing, since more topics of debate, analysis and managerial importance are being discovered. Of late, the importance transactional leadership theory has been rediscovered in the context of futuristic management leadership practices.
6 Pages(1500 words)Dissertation
Research Proposal
Such factors shall pertain to either firm specific or country specific resources and attributes which exert an influence over the eventual choice of a mode of entry of a multinational firm into the host country. During the third quarter of the twentieth century, globalisation was considered a largely political issue, with implications concerning foreign dominance and power wielded by rich, developed nations over the developing and underdeveloped Third World countries.
14 Pages(3500 words)Dissertation
Revised proposal
Please do not change the format of this form. Use it as it is! All fields are a must and should be filled in. Student's Name: Student's Number: Student's Email Address: The email address should be exactly the same that is used in communicating in the Laureate's email system (User_Name@my.ohecampus.com).
6 Pages(1500 words)Dissertation
Reserch proposal
Emergence of ecommerce has also developed the modes of transaction in the market, wherein it is observed that the different businesses has facilitated its development of ecommerce and enhanced its mode of operations (Gangeshwer, 2013; Molla & Licker, 2001). The
6 Pages(1500 words)Essay
Research proposal
When one is travelling, he/she meets people not of his/her language and the need for effective communication if required. When one is doing a research work, the knowledge of another language is key for reliable and valid results. At times also one is forced to have the knowledge of another language after a change of culture, religion or when one wants to understand how others think.
12 Pages(3000 words)Dissertation
The so called test relationships were not tried that could lead up to the married. A date is an act by two people that is intended to allow each other to know themselves on a more romantic level. Two people that are involved in the activity of dating hence get to share a lot of time together in the form of multiple dates and ultimately make it clear to each other that they are seeking for a relationship more than just a friendship.
14 Pages(3500 words)Dissertation
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.
Let us find you another Dissertation on topic Reserch proposal for FREE!
logo footer
Contact us:
Contact Us Now
FREE Mobile Apps:
  • StudentShare App Store
  • StudentShare Google play
  • About StudentShare
  • Testimonials
  • FAQ
  • Blog
  • Free Essays
  • New Essays
  • Essays
  • Miscellaneous
  • The Newest Essay Topics
  • Index samples by all dates
Join us:
Contact Us