Business Process Management - Essay Example

Business Process Management Name Institution Date Table of Contents Table of Contents 2 Introduction 3 Literature review 3 Emirates Airline 3 Business process of Emirates Airline 4 How business process management can benefit Emirates Airline 5 Innovation through analysis 5 Simplify regulatory compliance and control 6 Improved operational efficiency 7 Performance visibility and optimization 8 Improved Agility of business process 8 Optimization of corporate resources 9 Conclusion 10 References 11 Introduction Business process management is a systematic model to making the workflow of an organization more efficient, more effective and more capable to adapting to the ever-changing business environment. The major objective of BPM is to minimize miscommunication and human error and focus the obligations and responsibilities of organizational stakeholders. Business process management notation and business process execution language are created to enhance communication between line of business and IT, and the two languages are easy to learn and read, which enable business people to quickly learn to utilize them and design processes. Business process management is a division of infrastructure management, an administrative region which is concerned with optimizing and maintaining the core operations and equipments of an organization. Keller & Jacka (2009) note that BPM is usually a point of connection between the information technology department and the line of business within an organization. When used in an organization, business process management helps to regulate computerization of existing and future process of its business. It helps to reach the full potential of the organization’s internal rate of return as well as quality customer service (Fingar & Smith, 2006). Literature review Emirates Airline Emirates Airline is an international airline of United Arab Emirates, based in Dubai. Founded in 1985, Emirates Airline is currently one of the fastest growing airlines in the aviation industry in the world, operating 2,500 passenger flights weekly and spanning 105 cities in 60 nations across six nations. According to Gillot (2008) the organization provides cargo, postal and passenger carriage services and is also involved in retail and consumer goods, institutional and in-flight catering and hotel operations. Additionally, it offers aircraft engineering and handling services for import and export of cargo, travel agency and information technology services. Emirates Airline has successfully developed a brand image in the globe by offering finest business services and facilities. The organization views the customer as the most important person and thus customer satisfaction is a priority in the organization. It has being ranked the best airline in terms of customer satisfaction and best for airline image (Gillot, 2008). Business process of Emirates Airline According to Miller and Vandome, (2010) a business process is a collection of structured, related tasks or actives such as sales, production or planning performed together in Emirates Airline to generate a specific set of results for a specific customer or market. It is usually visualized with a flowchart as a series of activities. Business growth, as well as quality service and customer satisfaction is the top priority of Emirates Airline which has enabled it to grow at a faster rate. In order to grow and maintain quality standards and effective operating systems, the organization has used its business process to clearly recognize and understand the movement or flow of materials and people that make up processes within its business. Harmon (2007) argues that the organization makes sense of its business process to show how effective it plots out work flow from beginning to the end in a flowchart. This permits Emirates Airline to document and visually display how activities and tasks are being executed, to locate vital stages of the process and recognize problem areas. The process in the organization is demonstrated using a flowchart which is created through brainstorming the actions and tasks that make up a process. Actions and tasks are written down in order of their occurrences and mapped out to by linking them jointly with an arrow to illustrate direction of flow. The chart includes the workers responsible for every task, the resources required and the amount of resources and time needed to complete the assigned task. In doing so, Emirates Airline is able to identify chances for efficiencies, to clearly recognize responsibilities and duties, and develop a master flowchart that is revisited by every employee view the whole business and the influence that their positions have on the quality of products and services generated in the organization (Walker & Poirier, 2005). How business process management can benefit Emirates Airline Innovation through analysis Business process management can help Emirates Airline its business to make changes in the present process and to project its return on investment via simulation analysis. Process modeling is the initial stage of every BPM methodology and an inclusive BPM usually entail a process modeling tool that will permit the organization to document the present process and identify new process in a structured manner, and project business metrics from these models utilizing simulation analysis. The organization is not required to be have a knowhow in technical details of implementation, but is required to know business oriented parameters like who performs every task, which resources are required, the costs of these resources, how long every task on average must take and the relative possibilities of taking a particular flow path (Harmon, 2007). Modeling will be a significant initial step since Emirates Airline will not be required to automate a business process as is, but will only be required to establish if the present process effective or not. Business process initiatives usually require the organization to figure out exclusively new ways of undertaking business processes. Modeling offers an organization the chance to rethink and simplify prior to plunging into designing a new business process (Havey, 2005). Simplify regulatory compliance and control A major benefit of BPM is that it can help Emirates Airline to deliver improved control on its business process, enhance standardization and compliance with policies, and best business practices and regulations across the organization. BPM has the capability to enforce security and safety measures and through documenting appropriate procedures and mandating complete compliance with them, an organization can ensure safety of its staff and protect corporate assets including confidential information and physical resources from loss, misuse or theft. Modern international enterprises like Emirates Airlines are constantly adding new operating units through acquisitions and mergers, with each unit possessing its own procedures and systems. Each geographic unit or division might as well have its own procedures. Since business process management involves a universal set of tools utilized by business partakers and IT to control business process, it drives standardization of policies, business metrics and procedures across the organization. BPM will make sure that there is always a single representation of vital data such as assets, products and customers that is complete, consistent and unique, that will act as authoritative and reliable information for the whole organization (Havey, 2005). With data duplicated, incomplete, inconsistent, and spread in silos across different systems in the organization, BPM recognizes the disparate data, resolves it into one version of truth and relate them to get some meaning. In addition, BPM preserves the one version of truth, store complete history of entire changes, and lines the way in which duplicated data has been merged. Process models may be shared within a repository and reutilized across the organization. In addition, each step of an operating process may be logged to ensure compliance and to make it to be easily audited (Keller & Jacka, 2009). Improved operational efficiency One of the largest business drivers of business process management is improved operation efficiency. BPM can help Emirates Airline to lower its operational costs, shorten cycle times and be able to handle extra tasks without the need to increase the number of employees. Business process management system offers greater accountability in departmental functions, monitors and tracks expenditures and ensures deliverables are met. Through documenting entire business processes and functioning to optimize every business process, Emirates Airlines can attain a system of balances and checks, therefore reducing the probability for fraud, los or errors and confirm that all workers are aware of their roles and responsibilities. Much of this gain will be derived from the workflow automation component of the business process management. Process engine routes permit will permit Emirates Airline to directly take action from its Web based workspace and manage task deadlines and priorities as well as automate escalation processes when deadlines can’t be met (Jeston, 2006). Performance visibility and optimization Business process management can help Emirates Airline is that of making end to end performance visible to the process and providing an incorporated platform for difficult escalation and remediation. Process engine constantly captures snapshots of instance data and aggregates them in apparent performance metrics. Jeston (2006) notes that effective BPM has the capability to improve reliability of information together with its dissemination in a timely way. It is vital for top management to receive precise information when and as required so as to make time sensitive and important business decisions. When business process is monitored and recorded, it becomes easy to locate the essential data and generate relevant reports quickly. Business process management system offers the capability to evaluate and measure performance across system and organizational boundaries. It also offers tools that present the metrics graphically in management dashboards, usually with drilldown to scrutinize the main causes of bottle necks. Business activity monitoring, computes KPIs in actual time and monitors them utilizing procedures that activate process actions or automated alerts when they get out of their target range and this helps the organizational process to instantly respond to incidents that influence the bottom line (Miller & Vandome, 2010). Improved Agility of business process Agility is a significant benefit of BPM that can help Emirates Airline to bring new services and products to the market faster and respond to changing business environment more easily. BPM provides IT developers and business analysts with the capability to design, optimize and execute powerful, rich applications to automate and streamline business processes involving sequencing, data collection, complex routing and navigation without programming. Thus BPM increases business process agility by redesigning and reconfiguring individual business process components, merging individual capabilities and tasks in response to business environment (Chang, 2006). Optimization of corporate resources Business process management enhances an organization to align its internal business functions with needs of customers and helps managers to determine how to monitor measure and measure organizational resources. When properly executed, BPM can enable Emirates Airline has the capability to enhance productivity and efficiency, reduce costs and reduce risk and errors thus safeguarding and optimizing the resources of the organization. Implementation of best practices in BPM results to sound financial control and offers feedback on how well a company is successful in meeting its goals. Since business process management entails tracking and assigning corporate resources, it leads to less wastage of resources because it actively monitors these resources. When Emirates Airline utilizes BPM, it will be able to dramatically minimize waste, promote efficiency and eventually boost profitability. Frequent performance reviews will recognize possible incidents of inefficiency and waste, and use continuous process improvement to address them (Chang, 2006). Conclusion Business process management has dramatic technology and business effects. It offers an organization with the capability to save time and money and to deliver value via actual return on investment. BPM enhances continuous management and comprehension of business process that interact with systems and people, both across and within the organization. Successful deployment of business process management will benefit Emirates Airline in lines of business and the information technology departments. Business process management will make sure that there is transparency and visibility in business process of Emirates Airline, which will in turn lead to reduced errors, higher productivity and increased compliance with the legal requirements. This will directly impact the ability of the organization to adapt to changes in market place such as introduction of new products, minimize operational costs and improve customer service. References Fingar, P., & Smith H., (2006). Business Process management: The Third Wave. London: Meghan-Kiffer Press Gillot, J., (2008). The complete guide to Business Process management: Business Process. South Carolina: Booksurge. Jeston, J., (2006). Business process management: practical guidelines to successful implementations. New Jersey: Butterworth-Heinemann. Walker, I., & Poirier C., (2005). Business process management applied: creating the value managed enterprise. England: J. Ross Publishing. Chang, J., (2006). Business process management systems: strategy and implementation. New York: Auerbach Publications. Miller, F., & Vandome, A., (2010). Emirates Airline. Mauritius: VDM Publishing House Ltd Harmon, P., (2007). Business process change: a guide for business managers and BPM and six sigma. San Francisco: Morgan Kaufmann. Keller, P., & Jacka J., (2009). Business Process Mapping: improving Customer satisfaction. New York: Wiley Publishers. Havey, M., (2005). Essential business process modeling. California: O’Reilly. Read More