Download file to see previous pages...
..10 New management motivational tools………………………………………………….10 ROWE (Result only work environment) program…………………………………….11 Conclusion…………………………………………………………………………….12 References…………………………………………………………………………….13 Abstract: Motivation is the fuel to pump up the optimistic thought about the job. It is an inevitable fact which cannot be ignored by any organization. No matter what is the organizational structure of the company, but if the employees are not motivated then the output will fall drastically. However, this paper will focus on the motivational tools to reconstruct the organizational structure of the companies who are dealing with call centers. The management function is vital but all the functions in the Call centers are focused at par with employee satisfactions. This research work is a simple attempt to find out the ultimate motivational and operational loots to encourage the employees to work happily. Introduction: The aim of the paper is to investigate the proper way of practicing the management to achieve the best possible outcome for the call center employees. The recent business scenarios are very much focused on the positive outcomes. However, the present scenario in the business culture is changing and it is changing with the improvisation of the proper blend of traditional organizational behavioral approaches and the modern culture. The work cultures have changed and so the functions of the management must change accordingly to cope up the advanced employee satisfaction. The motivational tools must be explored beyond the traditional ways to satisfy the new age call center employees. Understanding the work culture in call centers: The work culture within a call center is far more different than any other organization. Most important part is the nature of the job. In most of the call centers employees are young and they look for many options to earn more money. However, the most important fact for the people who are in the operations of the call center is to keep the employees energy intact. These breaks are very much important to regain the energy and patience to take the calls again. The weekly party, on floor incentives and many more motivational tools are used to keep the employees minds within the jobs. The training plays a very important role in this scenario. Employees are constantly trained to perform accordingly. The employees in call centers deal with a huge database, and sometimes these database are very expensive and not to be disclosed or used or sold to other party. This can be taken as a serious crime. For an example, after the fraud case in Mphasis, the growth rate of the call centers was expected to go down to 30 percent (Jacques, 2006, p. 105). However, the scenario did changed but towards the positive side. Function of the management: Function of the management is one of the most vital factors to practice the best organizational behavior within the organization. However, the functions of
...Download file to see next pagesRead More
In order to maintain the expected standard of workforce, organizations today pay exceeding emphasis on Human Resource Management strategies. The effective implementation of proposed strategies often involves organizational change which presumably causes employees resistance and other associated issues.
In order to vie with employee resistance to change and to mitigate subsequent workplace stress, the management has to equip itself with design strategies and emergent strategies. Evidently employees’ performance level can be enhanced by creating stress free environment in workplace.
According to Gallup Organization research, “only 29 percent of employees are motivated and energized” (Daft, 2007, p.248). Empowering employees promotes motivation which in turn increases their engagement and commitment to their jobs; these factors raise their performance levels, and ultimately increase the company’s competitive advantage.
This is an important organization in every society because of the services and the function it serves notably the provision of health care services and facilities. Because of this essence this organization requires a higher level of efficiency and effectiveness in order to function well for the benefit of all (Maddock 1998).
Definition of Motivation Motivation is best described as the set of stimulus, different motives and other incentives that consciously or unconsciously drive the interest or actions of an individual to achieve desired set of results or accomplishment of goals stated.
Without hesitation, motivation is the engine that drives us to achieve life’s many desires and ambitions. Without motivation, the progress of physical action or mental intelligence will not come to pass. This will affect the values of things that we love to do or to possess; therefore, motivation plays an enormous role in daily life.
Maslow’s hierarchy of needs is one of the most popular theories of motivation. Abraham Maslow has categorized human needs and arranged them in the form of a pyramid. The needs range from basic to opportunistic as we move from the bottom to the top of the pyramid. The needs identified by Maslow include physiological needs, safety needs, love, etc.
mployee motivation, employee satisfaction, performance appraisal, compensation, training and development (T&D) along with adequate security of job role and organisational structure among other factors (Muogbo, 2013). However, the specific area of this study is focused on
This is due to the fact that there is chain of command where certain levels fall under other levels yet at the same time employees are organized into divisions and departments with each having specific tasks. At the very top of the organization are the administrators who are
3 Pages(750 words)Research Paper
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Research Paper on topic Motivation of Employees in relation to managment in a organizational setting for FREE!