THE IMPACT OF E-COMMERCE ON THE AIRLINE INDUSTRY: CASE STUDY BRITISH AIRWAYS - Dissertation Example

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THE IMPACT OF E-COMMERCE ON THE AIRLINE INDUSTRY: CASE STUDY BRITISH AIRWAYS Table of Contents Chapter 1 - Introduction 3 1.1 Impact of e-commerce upon the airlines industry: A consumer’s and producer’s perspective 3 1.2 British Airways: Background information 5 1.3 Research aims and objectives 6 1.4 Outline of the paper 7 Chapter 2 – Literature Review 8 Chapter 3 – Methodology and Data Collection 18 Chapter 4 - Analysis and Discussion of Findings 23 4.1 Changes in Operating Revenue between 1996-97 to 2000-01 and 2002-03 to 2009-10 24 4.2 Changes in Cost of Sales between 1996-97 to 2000-01 and 2002-03 to 2009-10 26 4.3 Changes in Operating Profit between 1996-97 to 2000-01 and 2002-03…
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Download file to see previous pages Washington, D. C., USA: OECD Publishing. 36 Bibliography 38 Akamavi, R. K. (2005) ‘Re-engineering service quality process mapping: e-banking process”, International Journal of Bank Marketing for the Financial Services Sector, Vol. 23 (1). 38 Al-Qirim, N. A. Y. (2004) ‘A Framework for Electronic Commerce Research in Small to Medium-Sized Enterprises’ in Electronic commerce in small to medium-sized enterprises: frameworks, issues, and implications, by Al-Qirim, N. A. Y. (ed). USA: Idea Group Publishing. 38 Analoui, F. & Karami, A. (2003) Strategic management in small and medium enterprises. London, UK: Thomson Learning. 38 Anderson, C. H. & Vincze, J. W. (2008) Strategic Marketing (2nd Edition). USA: Dreamtech Press. 38 Barfield, C. E., Heiduk, G. & Welfens, P. J. J. (2003) Internet, economic growth, and globalization: perspectives on the new economy in Europe, Japan, and the US. USA: Springer 38 Bras, B. (2006) ‘Infusing Sustainability in Small- and Medium-Sized Enterprises’ in Sustainability science and engineering: defining principles by Abraham, M. A. (eds) London, UK: Elsevier. 38 Busch, A. (2009) Banking regulation and globalization. Oxford: OUP. 38 Caprio, G., Honohan, P. & Vittas, D. (2002) Financial sector policy for developing countries: a reader. Washington, D. C., USA: World Bank Publications. 38 Chaffey, D. & Smith, P. R. (2008). E-Marketing Excellence: Planning and optimizing your digital marketing (3rd Edition). Massachusetts, USA: Butterworth-Heinemann. 38 Chan, H., Lee, R., Dillon, T. & Chang, E. (2009) E-Commerce, Fundamentals and Applications. New York: John Wiley & Sons. 38 Claessens, S., Glaessner, T. & Klingebiel, D. (2001) ‘Finance in the New Millennium’ in Financial transition in Europe and Central Asia: challenges of the new decade by L. Bokros, A. Fleming & C. Votava (eds). Washington, D. C., USA: World Bank Publications. 39 Clemons, E. K. & Hitt, L. M. (2001) ‘Financial Services: Transparency, Differential Pricing & Economic Performance’ in The economic payoff from the internet revolution by R. E. Littan & A. M. Rivlin (eds). Washington, D. C., USA: The Brookings Institution Press. 39 Clift, J. & Diehl, E. (2007) Financial globalization: a compilation of articles from Finance & development. USA: University of California. 39 Corbitt, B. J. & Al-Qirim, N. A. Y. (2004) E-business, e-government & small and medium-size enterprises: opportunities and challenges. USA: Idea Group Publishing. 39 Crede, A. (1997) ‘International Banking and the Internet’ in Banking and finance on the Internet by Cronin, M. J. (ed). Canada: John Wiley & Sons. 39 De Vaus, D. A. (2002) Surveys in social research (5th Edition) Oxford, UK: Routledge. 39 Dodgson, M., Gann, D. & Salter, A. (2008) The management of technological innovation: strategy and practice (2nd Edition). Oxford: OUP. 39 Dutta, S., Lanvin, B. & Paua, F. (2003) The Global Information Technology Report 2002-2003: Readiness for the Networked World. Oxford, USA: OUP. 39 Edin, M. (2002). Challenges and achievements in e-business and e-work, ...Download file to see next pagesRead More
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