PPD3 Portfolio Part 1 - Essay Example

Indeed, all the preparations and research we have undergone resulted to more than knowledge. The very first step that an applicant must learn when applying for a job is to familiarize himself about the target organization, in this case- Enterprise Rent a Car. Enterprise Rent-A-Car is already an established organization with very precise set of procedures. An example of which is the recruitment and selection process of the company wherein they attract university students through a mentoring program.

The on-the –job training is a very valuable process that students like I could participate in order to experience real life situations as compared to theories learned in the classroom setting. However, not everyone can fit into what Enterprise Rent a Car needs because there are certain competencies required so a person can fulfill job functions very well. Our team evaluated the objectives of a car rental business and saw that the main goal of this type of business is to expand its customer base.

Such goal can only be accomplished through outstanding customer service since customers themselves can make referrals about their service. The Enterprise was very good at focusing on customer service and used ESQI to measure customer satisfaction. I realized that business guru Peter Drucker was right when he said that “things that cannot be measured cannot be managed”. Likewise, the saying is very applicable to my personal development since what we have been learning and doing all along these past few weeks is determining different skills and capabilities that we possess.

A comprehensive and objective report as revealed by different tests gave me a clear picture of my strengths and weaknesses as well as potential for development. However, aside from focusing on myself, I understood the importance of collaboration with other team members. A goal can only be achieved when a team works together and gives their best. Team members met and brainstormed so best ideas would come out naturally. Everyone participated and we listed all the possibilities of how a car rental service can expand its base of marketing.

We realized that all of us share same concepts and that marketing was very crucial in real life situations. We all agreed that this type of business would have an advantage over its competitors if it segments its target market since other companies take a shot-gun approach or one size fits all. The industry is competitive and things don’t work out that way anymore so we have to be creative. My ESTP personality moved the group into action so I was the one who set deadlines and arranged meetings.

We also knew that this business has certain set of expectations from its employees and would get an employee who can be an epitome of customer service. The company screens online application forms which are why it is very crucial to create the best CV possible. A working experience in a sales oriented company would be an edge over other applicants which made me feel confident. Once an employee or a management trainee is in, various development programs coupled by trainings and seminars is in place.

Aside from all the planning, organizing and researching to learn more about Enterprise, there are much more important things learned in the Assessment Exercise. First, it takes a lot of preparation to really get a good job nowadays. The most diligent effort