Complaint Regarding Several Cashiers at McDonalds - Assignment Example

I do not expect a refund, but I want to know if you are training your cashiers to push for add-on products so aggressively that you are already pressuring them to add unordered items to customers’ receipts. In particular, I care to know what you plan to do to address this issue.

Sales are important to every business’s survival and growth, but you should draw the line between making a sale and making customers angry. I did not report these incidents to the managers at the time because these restaurants are so jam-packed that even managers are cleaning up tables and taking care of customer needs. I asked my friends and they also experienced these problems recently. I noticed that these cashiers are also new ones. I believe that you may be training them incorrectly by focusing too much on sales and not on ethics.

What I want now is to know how you plan to address these complaints. I called your attention to see if your Hamburger University should look into these practices and how their training may be causing or contributing to it. I also want you to look into your corporate culture if ethics is no longer strongly taught, modeled, and enforced. These are all duties under Human Resources, and as its top officer, I believe that you have the power to understand and resolve my concerns.

As a long-time customer of McDonald’s, I want to help you deliver good food and services. You can start by investigating this issue if it is already widespread and determining proper and timely courses of action.

Thank you for your time.

Sincerely,