Mystery Shopper - Assignment Example

Comments (0) Cite this document
The three companies included Liberty Travel, American Express Travel, and Nippon Travel Agency. My main purpose for visiting the three travel agencies was to sample and…
Download full paperFile format: .doc, available for editing
GRAB THE BEST PAPER93.3% of users find it useful
Mystery Shopper Assignment
Read TextPreview

Extract of sample "Mystery Shopper"

Download file to see previous pages The three travel agencies provide a wide range of services including organizing cruises, guided tours, vacations, and flights among others. However, each company has a unique offering. Although they operate in the same sector, I must admit that my experience with each of the three travel agencies was quite different. The purpose of this paper is to present a critical analysis of my experiences after visiting the three travel agencies.
Liberty Travel – when I visited Liberty Travel, the first impression I got was that of a well-established company. The office was quite big considering that it was a travel agency. There were between 50 and 60 employees in the large office that was organized in such a way that one could actually see the entire space. The employees looked motivated and welcoming. I was attended to immediately I entered the office. The employee who attended to me was very jovial, which I loved. She was very keen on listening to me and provided me with all the information that I needed. The packages they were offering were very good. I was particularly pleased to know that the company could organize personalized vacations where the customer would suggest what experiences he or she would love. However, the main weakness I found in Liberty Travel was their pricing. The company had very high prices, which I thought was over the board. If I owned the company, I would provide a variety of packages at different prices to accommodate the rich as well as the middle income people.
American Express Travel – the American Express Travel office was quite small with less than 30 employees. However, I noted that there were very many customers waiting to be served. Personally, I waited for about 10 minutes to be served, which I felt was a weakness in the company. The employees were warm and welcoming. However, they did not seem as keen with customers as I had witnessed at Liberty Travel. For example, rather than help me fill out the forms, ...Download file to see next pagesRead More
Cite this document
  • APA
  • MLA
(“Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 words”, n.d.)
Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 words. Retrieved from
(Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 Words)
Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 Words.
“Mystery Shopper Assignment Example | Topics and Well Written Essays - 1250 Words”, n.d.
  • Cited: 0 times
Comments (0)
Click to create a comment or rate a document

CHECK THESE SAMPLES OF Mystery Shopper Assignment

Knowledge Management in Mountville Fashions

...allocated (Palmer, 2004, p.205). Knowledge Management in Audit Functions Louisville Fashions works in the development of the auditing framework in the company through the enhancement of knowledge of the people pertaining to the different types of audits in place. The internal people can be trained to effectively counter customer service audits, safety audits apart from other statutory audits conducted by external agencies. Similarly the management body of the company also incorporates a mystery audit conducted by an external agency where a mystery shopper visits the store outlets and rates the operations carried out depending on key parameters set beforehand. The feedback of such audits...
10 Pages(2500 words)Assignment

A review on the experiments on ground floor slabs at the edge load case that took place from 2002 to 2011. Deflection and tensil

3 Pages(750 words)Research Paper

Service Experience Diary Report: Mystery Shopper

...? Service Experience Diary Report: Mystery Shopper Table of Contents Executive Summary 3 Diary 3 Background 3 Pre-purchase Stage 3 Consumption Stage 3 Satisfaction Rating 4 Analysis 4 Title: Retro Dinner Customer Service Analysis 5 Expectation Theory 5 Satisfaction Theory 5 Service Mix: 8Ps Framework 6 Opportunities and Threats 8 Conclusion and Recommendation 8 References 10 Executive Summary This assignment is a service experience diary report. The assignment will provide an example of mystery shopping. Mystery shopper performs several tasks in an organization like product purchasing asking several questions to the customers about the products or...
8 Pages(2000 words)Assignment

Education: Language and Cognitive Development

2 Pages(500 words)Essay

The Great Importance for Costa Coffee

...Costa Coffee’s service approach Executive summary This report evaluates Costa Coffee’scustomer care capabilities after filling a Service Evaluation Form (SEF) used by a mystery shopper. The mystery shopper conducts an excursion to the premises to have a firsthand account of the internal customer experience. In the shop the products and the condition of the premises are taken note of, and later compared to the standards expected of coffee outlets in this hospitality industry. The SEF is a 10 point questionnaire that the shopper answers after visiting the shopping outlet. The outcomes are then analysed using appropriate tools to gauge if the company...
9 Pages(2250 words)Assignment

Mystery Images

...Mystery images Mystery image one demonstrates an ancient man displaying his culture in terms of dressing. The person is seen to be focusing on the future by the way he is thinking hard. The way he has worn his garment portrays himself as a warrior or a hero. That is may be the way significant or respected people dress in that community. Mystery image two shows the combination of modern technology and traditional building. It is merging the ancient and modern design to come up with a mixed plan. Some buildings are pyramid in style resembling those of the ancient kings’ palaces while others are modern in style. There is an open plan, i.e. they are arranged...
2 Pages(500 words)Assignment

The Mystery of Capital

... capitalism to gain prosperity. Further, so long as individuals do not participate in deciding who rules them and by extension their economy, there is no practical way to end dictatorship and assure them of prosperity. True, capitalism has generated a visible level of prosperity in China, but the authorities are just as determined to ensure it does not trickle to individual level that will also imply freedom. Works Cited De Soto, Hernando. The Mystery of Capital. London: Transworld, 2010. Print. McGregor, Richard. The Party: The Secret World of Chinas Communist Rulers. New York: Harper Collins, 2010. Print.... Paper Assignment Part A capitalist economy cannot simply produce wealth by its existence in a country but needs to take further...
5 Pages(1250 words)Assignment

Nude Descending a Staircase versus Mystery and Melancholy of the Street

...Nude Descending a Staircase versus Mystery and Melancholy of the Street The paintings by Marcel Duchamp and GiorgioDe Chirico entitled Nude Descending Staircase and Mystery and Melancholy of a Street, respectively, show several similarities and contrasts in nearly equal measures. The comparison is mainly outstanding through their metaphorical meanings. Comparison In the art Nude Descending a Staircase, the nude portrait from appearance depicts a figure that demonstrates a theoretical movement in its moderate yellow to orange color and brown colors. The painting has dark outlines, which serve as motion lines and provide limitations of the body contours. The motion lines in the painting are significant...
2 Pages(500 words)Assignment

Discussion of The Mystery to the Solution in Relation to the Urban Setting

...Discussion of The Mystery to the Solution in Relation to the Urban Setting Discussion of The Mystery to the Solution in Relation to the Urban Setting Introduction Edgar Allan Poe is widely recognised as the father of the detective story genre(Scaggs, 2005). His pioneering detective stories include “The Murders in the Rue Morgue”, “The Mystery of Marie Rogêt” and “The Purloined Letter”. However, the detective story genre has been the subject of much criticism since its inception in the mid-nineteenth century. Some of that criticism has bordered on contempt as illustrated by Edmund Wilson’s 1944 scathing “Why Do People Read Detective Stories?” and 1945 “Who Cares Who Killed Roger...
10 Pages(2500 words)Assignment

Mystery of a masterpiece

...The materials used by the artist in creating the artwork include soft pencil brushes, a portrait and paint in different colors. Paint is evenly applied on the portrait to produce the desired image. The artwork is described as more painting than drawing since the image resembles a real photograph. References “Mystery of a masterpiece.” Retrieved from:
1 Pages(250 words)Assignment
sponsored ads
We use cookies to create the best experience for you. Keep on browsing if you are OK with that, or find out how to manage cookies.

Let us find you another Assignment on topic Mystery Shopper Assignment for FREE!

Contact Us