Download file to see previous pages...
The three travel agencies provide a wide range of services including organizing cruises, guided tours, vacations, and flights among others. However, each company has a unique offering. Although they operate in the same sector, I must admit that my experience with each of the three travel agencies was quite different. The purpose of this paper is to present a critical analysis of my experiences after visiting the three travel agencies.
Liberty Travel – when I visited Liberty Travel, the first impression I got was that of a well-established company. The office was quite big considering that it was a travel agency. There were between 50 and 60 employees in the large office that was organized in such a way that one could actually see the entire space. The employees looked motivated and welcoming. I was attended to immediately I entered the office. The employee who attended to me was very jovial, which I loved. She was very keen on listening to me and provided me with all the information that I needed. The packages they were offering were very good. I was particularly pleased to know that the company could organize personalized vacations where the customer would suggest what experiences he or she would love. However, the main weakness I found in Liberty Travel was their pricing. The company had very high prices, which I thought was over the board. If I owned the company, I would provide a variety of packages at different prices to accommodate the rich as well as the middle income people.
American Express Travel – the American Express Travel office was quite small with less than 30 employees. However, I noted that there were very many customers waiting to be served. Personally, I waited for about 10 minutes to be served, which I felt was a weakness in the company. The employees were warm and welcoming. However, they did not seem as keen with customers as I had witnessed at Liberty Travel. For example, rather than help me fill out the forms,
...Download file to see next pagesRead More
The assignment will provide an example of mystery shopping. Mystery shopper performs several tasks in an organization like product purchasing asking several questions to the customers about the products or services, registering complaints and providing detail feedback about their experiences (Peppers and Rogers, 2004, p.54).
When he got there, though, the fishing pole was gone. He looked all around, but there was no sign of the pole anywhere. He scared a few of the endangered brown pelicans that were always hanging around, but he
This special campaign required 100 people for hosting a wine tasting dinner and 40 to 60 more people as guest for each dinner. Company used corporate blog in order to find these people so that its marketing campaign becomes a successful one.
oducts and the condition of the premises are taken note of, and later compared to the standards expected of coffee outlets in this hospitality industry.
The SEF is a 10 point questionnaire that the shopper answers after visiting the shopping outlet. The outcomes are then
Mr. Jones decided to use the straight-line method to calculate depreciation.
Mr. Jones started the year with no olives in inventory. He bought 5,000 green olives at 25 cents each in March, 10,000 at 50
nt, is the fact that an individual must be satisfied and confident with regards to the level of customer service that is represented within the particular venue. Naturally, location, price, promotion, and other factors have a very resilient level of impact with regards to
A common characteristic in former communist and third world countries is the lack of appropriate access to formal property as well as property rights. In most cases, property is owned, through informal neighborhood associations that are also often illegal.
The paper compares two paintings by the famous artists, Marcel Duchamp and Giorgio De Chirico. The comparison is mainly outstanding through their metaphorical meanings. In the art Nude Descending a Staircase, the nude portrait from appearance depicts a figure that demonstrates a theoretical movement.
may have cash tied in global sales hence increase the company’s borrowing base by considering the inventory and raw materials (Ambrose, Cheng & King, 2010). A good example is the Export-Import Bank of the United States, which is the official export credit bank in the U.S. Some
1 Pages(250 words)Assignment
GOT A TRICKY QUESTION? RECEIVE AN ANSWER FROM STUDENTS LIKE YOU!
Let us find you another Assignment on topic Mystery Shopper Assignment for FREE!