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Because of this, I would like to propose a comprehensive training program that will initially focus on our front-liners as they are in direct contact with the customers.
Based on the conducted survey, 44% of the customers who took time to write comments complained of slow service while 50% suggested other pastry products because of “soggy Danishes.” For employees, many of them commented about the desire to be trained. From these feedback, it can be assumed that a comprehensive training program would be welcomed by the employees and the resulting acquired skills would result to service and products customers would be happy with. The proposed training program will be specifically designed to meet the standards of the company with regard to production and customer service. The survey suggests that these are the areas that will greatly benefit from immediate training. It is also proposed that that the training program be implemented immediately while more clients are satisfied with the company’s services. A happy customer can help with the marketing and boost the company’s financial numbers.
Designing and implementing any new program will incur costs. Also, even with the proper training, some employees may still not manifest the newly-acquired learning or skill. Nevertheless, given the results of the two surveys conducted and in line with the company’s business improvement program, I am of the mind that this program is important to despite the expense it will bring to the organization. It is possible that with solid research and careful planning, the potential costs and downsides of the suggested endeavor will be minimal compared to the benefits the company will attain in the future.
The sooner we invest on training our employees, the sooner we can satisfy our clients and the people working for us. Based from my experience in the industry, these two groups can have a big influence on the success of any company. Capitalizing on an
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