Emotional Intelligence in the Banking Industry of Malaysia - Essay Example

The paper presents quantitative research published in the year 2011 that explores the role of emotional intelligence of managers on delegation of authorities and tasks to the subordinates which is a very important aspect of management. This research explores the effect of competencies of emotional intelligence including empathy, awareness, emotional response, and emotional control on effective delegation of tasks and authorities in the banking industry of Malaysia. This research found a relative link between competitiveness and productivity in the workplace and emotional intelligence. There is ongoing debate and research work regarding the extent to which emotional intelligence sets the stage for effective leadership. Competitiveness and success of bank managers impart the need for managers to understand their own as well as their team’s emotions and the importance of their role in the organization. Managers need to draw a balance between their intellect and emotion.

The success and growth of any industry depend upon the productivity of the workers. The study of this article leads one to the conclusion that there is a huge role of emotional intelligence of managers in the correct delegation of tasks to the right employees.