Bad News Message - Revised Version - Assignment Example

Bad News Message School: Royal Enterprises 1011 Real Street New York, NY 73291 July 30, Mr. Louis E. Anderson1734 Fake Street #45Newark, NJ 010973Dear Mr. Anderson:I am saddened to hear about your broken equipment, it is always frustrating when a piece of equipment fails, especially when it was a piece that was relied upon. Our company has a comprehensive return and repair policy and aims to provide the best service possible to all of our customers. Unfortunately, our company policy explicitly states that there is a two (2) year warranty on all purchased items, and it has been almost three (3) years since you originally purchased the item from us.

I regret to inform you that I will be able to offer you a refund or replace your sprocket tester at this time. I hope you can appreciate that we must draw a line in the sand when it comes to warranties of this type and remain committed to these restrictions. If we did not do this, our company would be inundated with requests for free repairs, which would prevent us from being able to provide the equipment that we do at the competitive price that we offer. We believe that any errors in manufacturing would quickly become apparent, and feel that offering a two year replacement window provides ample coverage for any breakdowns that occur due to mistakes on your part.

Equipment of this sort, unfortunately, is subject to significant wear and tear, and it is simply impossible for us to make an exception in any one case, as this would make it necessary to make a similar exception each time this issue arises. There are, however, several options available to you at this point. We offer repair services with free quotes, so you can return your piece of equipment to you and we will be able to tell you how much repair would costAs you are a valued customer, if you are looking to replace this piece of equipment with a newer model, I can certainly offer you one at a competitive priceWe sell refurbished equipment of this type at significantly reduced prices compared to new equipment, and this may be an affordable alternativeWe also offer extended service warranties on everything that we sell for a nominal price.

If you are concerned about equipment breaking down, you may want to consider such extended coverage in the future, which includes a five year warranty, on-site service, and 24 hours a day, 365 days a year phone serviceFurthermore, because of the difficulty that you have encountered with this product, we are prepared to offer you a single-use discount coupon, which will give you a percentage off the cost of a new or refurbished piece of equipmentI am sorry that I was not able to provide a refund or replacement to your equipment, and hope you understand my position in this case.

If you are interested in pursuing any of the options listed above, please feel free to email me at albot.royal@compus.co, or call me at 555-555-5555. If you have any other questions or concerns, please do not hesitate to contact me. Warm regards, (Marketing Manager)