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Evaluating the Perceptions on the Yesser E-government Program of Saudi Arabia: Am Empirical Study - Dissertation Example

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Evaluating the Perceptions on the Yesser E-government Program of Saudi Arabia: An Empirical Study Abstract The study aims to ascertain the perceptions of government employees and citizens on the Yesser program. Using a purposive sample of 72 government employees and 92 citizens of Saudi Arabia, the present study has found that both rated the implementation of the Yesser program favourably…
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Evaluating the Perceptions on the Yesser E-government Program of Saudi Arabia: Am Empirical Study
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Evaluating the Perceptions on the Yesser E-government Program of Saudi Arabia: Am Empirical Study

Download file to see previous pages... In conclusion, the implementation of the Yesser program will allow technology to be used as a way of further refining existing processes in order to eventually promote economic growth. As such, most countries nowadays have their own e-government program which they use to achieve their own ends. Table of Contents Chapter 1 Introduction 10 1.1. Introducing E-government program in Saudi 10 1.2. Research Aim 12 1.3  Research Questions 12 1.4  Research Objectives 13 1.5. Significance of the Study 13 1.6. Outline for the Dissertation 14 Chapter 2 Literature Review 16 2.1. E-government - Overview 16 2.2 Understanding the Usage of E-government 18 2.3 The Characteristics of E-government 20 2.4. Transforming towards E-government: Yesser Program in Saudi 22 2.4.1. Reasons for the adoption of E-government Program in Saudi 23 2.5. Advantages of the implementation of the Yesser Program 24 2.5.1. Government Agencies 25 2.5.2. Individual Economics 26 2.5.3. The Private Sector 27 2.5.4. Democratic Reforms 28 2.6. Barriers that hinder the implementation of the Yesser Program 29 2.6.1 Societal Factors 29 Culture 29 2.6.2 Technological Limitations 29 Poor IT Infrastructure 29 Lack of Trust 31 2.6.3 Organisational Barriers 32 Lack of Qualified Personnel and Training 32 Resistance to Change to Electronic Ways 32 Lack of Policy and Regulation for e-usage 33 Accountability 34 Chapter 3 3 Methodology 35 3.1 Introduction 35 3.2   Research Approach 35 3.3 Research Methodology 36 3.4 Research Design 38 3.5 Subjects and Sampling Plan 38 3.6 Data Collection Procedures 39 3.7   Instrument 40 3.8   Validity and Reliability 40 3.9  Ethical Considerations 40 3.10   Method of Data Analysis 40 3.11 Summary 41 Chapter 4 Results and Discussion 42 4.1 Introduction 42 4.2 Results 42 4.3 Discussion 80 Chapter 5 Conclusions and Recommendations 88 5.1   Conclusions 88 5.2 Recommendations 90 References 92 Appendix A - Survey Questionnaire for Citizens 98 Appendix B - Survey Questionnaire for Government Employees 102 List of Tables Table 1. Frequency and percentage distribution: Gender (government employees). 42 Table 2. Frequency and percentage distribution: Age (government employees). 42 Table 3. Frequency and percentage distribution: Educational attainment (government employees). 43 Table 4. Frequency and percentage distribution: Awareness of Yesser (government employees). 43 Table 5. Frequency and percentage breakdown: I know how to use a computer (government employees). 44 Table 6. Frequency and percentage breakdown: I know how to use the internet (government employees). 44 Table 7. Frequency and percentage breakdown: I find it more convenient that government transactions be done online (government employees). 44 Table 8. Frequency and percentage breakdown: I prefer the traditional means of processing government transactions (government employees). 45 Table 9. Frequency and percentage breakdown: I think it would be easier for me to do my job through the e-government processes (government employees). 45 Table 10. Frequency and percentage breakdown: I agree with the modification of switching from traditional work customs to an online one (government emp ...Download file to see next pagesRead More
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