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I have taken your complaint into consideration and treated it as a top priority because you are one of our most valued customers. Regards packing and shipping, I would like to just brief you, that every painting that leaves Manhattan Galleries is carefully wrapped with two layers of convoluted foam and one layer of Perf-Pack foam in order to avoid any damage to the painting. The shippers of our products are explicitly instructed that the pictures should be shipped in vertical position and not horizontally, in order to absorb any shocks and bumps along the way that may tend to damage the shipment. But even so, I would like to reassure you once again, that it becomes the sole responsibility of Manhattan Galleries to see that the painting was delivered to you in perfect condition.
However, the best we could do in this respect is to request you to kindly take the painting to your local framing – shop and get the canvas re-stretched to fit the frame perfectly. The assurance we could give you is that Manhattan Galleries would bear the entire cost as we do not want to leave you a dissatisfied customer at any cost because we really appreciate you being one of our best customers and intend associating with you in our business even in the future.
Thank you so much for letting us know about the condition, which in turn made it possible for us to render good customers like you our committed service.
I happened to go through the letter you wrote to the customer who had complained of a sagging canvas and thought that it could do with a few changes. Kindly make the necessary changes to your original letter before posting it to the customer.
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(“Explaining Letter Assignment Example | Topics and Well Written Essays - 500 words”, n.d.)
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(Explaining Letter Assignment Example | Topics and Well Written Essays - 500 Words)
“Explaining Letter Assignment Example | Topics and Well Written Essays - 500 Words”, n.d. https://studentshare.org/creative-writing/1554818-explaining-letter.
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