Organizational System Analysis for Duxton Hotel - Example

Organizational System Analysis Student’s Name Institution Organizational system Analysis for Duxton Hotel: Introduction: This report presents organizational system analysis for Duxton Hotel. Duxton Hotel is situated strategically at the center of the Perth City, Australia, at 1 St Georges Terrace. It is a 5 star hotel and offers ideal accommodation tranquility for travelers and tourists who stay in Perth, Western Australia. The hotel guests experience Perth’s marvelous entertainment, shopping and restaurant centers just a few yards away. With its location only a short leisurely walk from Swan River, visitors enjoy the rare splendor of riverside walkways and central parks. For business customers, the Hotel is situated within a walking distance off the major business heart of the city, Exhibition center and Perth Convention according to the company website. Hotel Organization: So as to carry on with its mission; departmental and global objectives and goals, the organization has established a formal structure indicating a different structure of staff, supervision and management. This structure is termed as the organizational chart as (Taylor, 2009) found out. In addition, the organizational chart depicts relationship of reporting and line functions and responsibilities. Duxton Hotel has adopted the solid lines system of organizational relationship indicating a Direct Line of Accountability as illustrated in the fig, chart. The organizational chart is elastic to mitigate for the ever-changing hospitality dynamics, and thus be in a position to triumph in the business. In this respect, the organizational structure is reviewed occasionally through SWOT analysis to establish whether the organizational actual meets its environmental needs (for instance, technology, employees, competitors’ needs, guests…) or not. Hotel departments: 1. Rooms department -Front office -provides information -selling of rooms -coordinates services of the guests -Reservation -receiving and processing requests -Housekeeping –inspection of rooms, cleaning rooms, offers information about guestrooms Uniformed services- provide luggage services, direct attendants and traffic Telephone – facilitate emergency services, arrange for walk up calls, plan and distribute calls. 2. Food and Beverage Department -provides specialty restaurant, quick services, coffee shops, banquettes and catering functions such as birthdays, wedding 3. Sales and marketing: carries out public relations, sales, advertising and convention services 4. Accounting department: carries out the financial activities of Duxton Hotel. 5. Engineering and Maintenance: maintaining the grounds and structures of the Duxton Hotel as well as the mechanical and electrical maintenance. 6. Security: provides security and safety of the visitors, employees and guests, patrolling the Hotel, monitors the equipments 7. Human Resources Department: charged with the internal and external recruitment, administers the paper work of the employees, and the attendance, ensures that there is a good relationship between the Hotel and the Labor Unions, responsible for the safety of the employees and good working conditions. Organization Structure: Fig 1 According to (Umemoto, 2009), When developing the structure of an organization, the management has to take a deep look at the authority distribution. This is simply defined as the “the organizationally sanctioned right to make a decision”. This may be held in a couple of hands of a few selected employees or may be distributed throughout the company or the organization. In our case study the Hotel as adopted the decentralization system whereby the authority has been distributed throughout the organization. In this case, a member of the organization is able to make some decisions before getting approval from his or her manager. This kind of system as a number of advantages; the management is encouraged to enhance their skills in decision making, that assists them in advancing within their respective careers. This kind of operational system promotes motivation and job satisfaction. This in turn encourages the employees to perform as expected and beyond and thus the revenue of the company increase as reflected in their financial statements as (Gowthorpe, 2005) found out. The General Manager being the chief executive of Duxton Hotel comes out as the sole person having the capacity to give the overall direction for the organization, coordination, arbitration and decision making required making the Hotels departments function effectively together. An organization structure like the one illustrated in fig 1 is important is determining the authority relationship and formal reporting of the Hotel. Nonetheless, it is of great help for administrative units’ coordination within the departments and the subdivision level as (Dyson, 2010) established. System Employment Opportunities: Through the WIL internship program which an arranged partnership was between the partner industry (Duxton Hotel and the students) which required us to take at least 100 hours industry contact on part time basis. I choose the department of room department to gain my practical experience. This was very instrumental since it enabled me to familiarize and gain skills on a range of services and function which are offered by Duxton Hotel. Among the services which I was responsible for and found both interesting and challenging are: Registration, reservation, rate and room assignments Updating the status of rooms Developing history records of the guests, Coordinating guest services Delivering satisfactory guest services To get this placement offer, I first checked at the website of the company (http://www.perth.duxtonhotels.com) and realized that there were vacancies for casual position in the department of Rooms since these is the area which I like most. This was also guided by my passion for customer care services especially in the hotel industry and it’s my career path and I want to develop it. I then grabbed the number form the Home page of the website where I proceeded to inquire more about the placement offer. I was directed the Miss Army Jones Human Resource Manager where she invited me for an interview. In the Rooms department I reported to Mr. John Mark who was my manager. It was a great pleasure and experience working in this organization and Miss Jones had accorded a marvelous recommendation and has even been promised a job when I graduate. I had a positive interaction with almost every staff, except for the General Manager who was hardly in the premise. References: Hansen, M.T., Nohria, N. and Tierney, T. (2009), “What's Your Strategy for Managing Knowledge?” Harvard Business Review, March-April, pp.106-117. Clark, K.B. and Fujimoto, T. (2006), “The Power of Product Integrity.” Harvard Business Review. Nov.-Dec., pp.107-118. Umemoto, K. (2009), “Managing Existing Knowledge is Not Enough: Recent Developments in Knowledge Management Theory and Practice,” in Choo, C.W. and Nick Bontis (eds.), Strategic Management of Intellectual Capital & Organizational Knowledge. New York: Oxford University Press, pp.463-476. Dyson, J. (2010) Accounting for non-accounting students. 8th ed. Essex: Pearson. Gotze, U., Northcott, D. & Schuster, P. 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