Business Process: How to Upgrade an Online System - Assignment Example

Business Process Business Process: How to Upgrade an online system How to design and upgrade an online platform that offers supports to one-line banking Steps: 1. System Set-up- Before any analysis or implementation, it is important to set down a very strong foundation. This phase comprises of such activities as setting up infrastructures and logistics, define the scope of the system, system planning and control mechanisms, resource management, preparation and delivery of system kick-off 2. Analysis and design-it has three phases i.e. documenting the current business processes, bank analysis and documenting target processes 3. Implementation and Development- During implementation, the system is parameterized by use of table entries, code development and migration of data. It is important to regularly test and validate progress during this stage 4. Testing- Comprises of unit test, module test, system integration test and user acceptance test 5. Cut-over and stabilization- It involves putting best practices as a checklist to ensure everything is running Roles Project manager- Concerned with designing and developing the system and supervises the project team so as to ensure that the project is completed on the scheduled time. System development team- It comprises of a group of people who work together so as to offer solutions to an existing problem Interface Design Team­­- It is a professional team who designs the prototype on how the system is going to work and how it will look like Examples of necessary communication Project manager and the Company representative Swiss has to get some assurance from the project manager. A good example could be a representative from Swiss company asking the project manager on the progress of the project. Another example could be a discussion during the initial stages of the design. The communication here could be of low context The Design Team and the Project Manager The project manager should continuously communicate with the design or development team so as to ensure everything is in order. A good example is when the project manager directs the design team on when the project is to be completed. The communication here could also be of low context Choice of Technology Project manager and the Company representative In this case, verbal communication is a technology used in communication. For instance, voice and video communication using platforms such as Skype. This communication was regarded appropriate since it ensures that discussions are settled in appropriate time, as opposed to using e-mails. Another reason for choosing this method is that it reduces the chances of misunderstandings i.e. a project manager not understanding the information context provided by the Swiss employee The Design Team and the Project Manager- Communication here is done through the internet. For instance, using an Enterprise Social Network (SNE) including Yammer. This technology was regarded appropriate as it acquires an instant messaging feature that the project manager can use to inform the development team immediately about possible changes, new information etc. Another reason for choosing this platform is because of its privacy between the design team and the project manager Pieces of knowledge in relation to business process Knowledge of System requirements- It is created when the Swiss representative liaises with the project manager concerning what the Swiss has to achieve by designing and upgrading the system. This type of knowledge is clear as it can be stored through blueprints or drawings System Coding knowledge- This type of knowledge is generated by the design team and is recognized so as to allow others in the development team understand the code as it has an explicated knowledge. Technology used to manage knowledge and reasons for choice Knowledge of System requirements- The technology to be used in managing this knowledge is private discussion board. It was chosen since it can be utilized by the Project Manager to post the system requirement list, which offers an opportunity to Development Team to discuss an effective solution. Another reason for choosing this method is because it is always available to look at, therefore, if a Development team member forget the system requirements, he/she can revisit the post System coding Knowledge- The technology used in managing this knowledge is Enterprise Social Network. This choice was regarded as the best since it acts as an intranet that makes all the information exclusive to both the development team and the project manager. In addition, this method is remotely available meaning that every member of the development team can have an access to it anywhere and anytime they want to see it as long as they are connected to the internet References https://www.swisse.com/en-au/home Wei, C., Piramuthu, S. and Shaw, M.J. (2002), ‘‘Knowledge discovery and data mining’’, in Holsapple, C.W. (Ed.), Handbook on Knowledge Management 1: Knowledge Directions , Springer-Verlag, Heidelberg, pp. 157-92 Business Process, Business Process: Recruiting an employee 1. Listing the employee requirements Listing the employee requirements of the Swiss Company by the hiring people 2. Estimating the Quantity Estimate the number of employees that are needed by the hiring group 3. Preparation of questions The hiring team prepares a list of questions to be used during the interview 4. Upload job description The hiring group uploads the job description to Swiss’ Website or any other job search website 5. Resume analysis HR Manager together with the hiring group goes through the CVs of the applicants and eliminates those candidates who do meet the minimum qualifications 6. Interviewing the candidates HR manager and the hiring group meets with each candidate and starts questioning them 7. Interview assessment After the interview, the HR manager together with the hiring group assesses each and every individual who attended the interview for the purposes of selecting the correct candidate 8. Checking the referees After the interview assessment, the hiring group would check the referees by calling their former work places to ensure their authenticity 9. Selection After the referee assessment, the HR manager and the hiring team picks the candidate that has met the requirements 10. Sending the employment offer HR manager sends an offer letter to the selected candidate 11. Receiving a reply Hiring team receives acceptance offer by the prospective candidate confirming whether or not to take the position. 12. Employee recruited If the prospective employee is ready and willing to work at Swiss company, he is recruited into the organization Roles Human Resource Manager- Sets out the rules to be used in the entire process Business analyst- explain the company’s Hiring Representatives- drafts the questions to be used during the interview and also assist the HR manager during the interview process Types of Communication During the interview, the candidate expresses himself or herself to the interviewing team verbally and face to face by answering the questions. The successful candidate after the interview is contacted through the internet Technology choice and reasons for each choice. Video communication can also be used during the interview especially with the HR manager who may not be among those who are in the panel. Face to face communication is very interactive E-mail communication is effective tool to communicating to the qualified employee since he or she can read the mail anywhere anytime. It is also an effective method especially for short answers. Knowledge created during recruitment During the recruitment process, employee knowledge is created. HR manager knows how many employees are required by the company and estimates whether they are capable or not Customer knowledge managed during the process of recruitment. Swiss company is trying to recruit an employee who can communicate well in English, good customer service and good communication skills Technology used to manage knowledge Employee knowledge is well managed by enterprise bookmarking which captures a particular idea for Swiss company to employ an employee Customer knowledge is managed by Quora, a site that manages important information, and it is also a large site with the provision of questions and answers References Albrecht, M. H. (2011). International HRM: Managing Diversity in the Workplace. Blackwell Business, . Chandra, P. (2011). Human Resource Management. Tata McGraw-Hill Education. Five steps of Business process Business Process: Investing in Specialist Investment Process in Swiss Company Steps: 1. Develop a bespoke strategy- involves creation of optimal portfolio structure to utilize returns 2. Strategy implementation- assessment and sourcing of stock best on the competitive approach 3. Development of individual business plans-opportunity identification that affects every class of assets and successive proactive third party management 4. Review of periodic assessment- assesses the success and the suitability of the strategy 5. Implementation- investing in project monitoring and getting involved in profit Roles Project manager- tasked with the entire responsibility of initiating, planning, designing and execution, controlling and monitoring of the closure of the project Quality specialists- Evaluates huge amount of data from various sources and creating a useful reports. Identifies and suggesting changes to be made to certain policies and guidelines Business Specialist- examines the required changes, assesses the effects of those changes, taking, analyzing and recording requirements and offering support on the communication and delivery of what is needed with related stakeholders Marketing Representative- in charge of selling products and services to the consumer. Explains the benefits and risks to the customer Examples of communication As mentioned in step 1 the best communication is by using the phone. The project investigator could like to get much of the information relating to the project therefore there is always a need to call. In the 4th step, a manager gets a feedback from the Business Analyst by use of email. Use of an Email aids the manager in sorting out the tasks. By using an email, a manager can list all the problems concerning the report and the employees can have a look at them properly. Therefore, emails increases work efficiency Choice of technology Email- just in case an employee want to submit the report of their project and periodical report, email is the best and a formal way for them to use. The question of speaking and writing do not bother an employee Phone- in the entire process, it requires a constant communication, for instance, communication between the employee and the manager to make the work easier Pieces of knowledge Knowledge of the Product - consumer attributes, competitor goods, market research and prices This knowledge is a very important skill especially for marketing purposes. Mastering the product features allows an employee to the benefits of the product persuasively and accurately. For instance, a marketer knows how the product functions and how it compares with same products the company offers, consumers find them easy to use thus marketers won’t be frustrated by complicated features and the marketers can major their decisions on the good will the organization has earned by selling quality products Employee knowledge- comprises of available expertise, service quality and how/where to get experts This knowledge increases efficiency within the business and allows making of better and well informed decisions. In case an employee needs to respond to the customer needs and problems, he is well equipped with resources to support their activities. Employees can easily get what they need so as to perform their duties efficiently. Technology used Knowledge of the product: Enterprise bookmarking Social Enterprise bookmarking sites communicates with people who have same interest Enterprise bookmarking is an idea involving sharing of resources in form of substantive and relevant web pages Employee knowledge: i.e. E-learning The element of E-learning can be mostly used by corporates and supports various courses and tests online where it also supports file import and export E-learning becomes easier for employees and allows managers to track the progress rate References Albrecht, M. H. (2011). International HRM: Managing Diversity in the Workplace. Blackwell Business, Chilcote, R. H. (2003). Development in Theory and Practice: Latin American Perspectives. Rowman & Littlefield Business Process Business Process: Researching and developing process Steps: 1. Identify the problem- start identifying the problem at hand as this forms the basis of researching process 2. Review related problems-one has to learn more about the problem under the research. One has to provide foundational knowledge pertaining the problem area 3. Clarify the problem- one has to narrow down to the scope of the research and the purpose of the research has to be clearly defined 4. Define terms and concepts- one has to clearly define the terms and concepts so as to reduce confusion and make it more understandable 5. Define the scope- the research has to be limited to specific group of people, programs facilities or integration of technology into operations 6. Develop instrumentation plan- come up with a roadmap which specify who will take part, how, when and data will be collected 7. Collect data- collect data from various subjects through observations, questionnaire etc. 8. Data analysis- analyze data according to the plan so as to identify if the data provided are statistically important Roles Supervisor – offers support during the meetings to the researcher especially if it involves sensitive materials Transcriber- translates information from oral to written form so as to capture the intentions of the participant. Data analysts- Evaluates huge amount of data from various sources and creating a useful reports. Identifies and suggesting changes to be made to certain policies and guidelines Type of Communication , The subscriber utilizes both oral and written communication for easy transcription from oral to written form. On the same note, the investigator has to send the questionnaire to the respondents. Email is the easiest way he can reach and get the response from the targeted respondents Technology of choice Phone- in the entire process, it requires a constant communication, for instance, communication between the respondent and the manager to get information of the problem under research Email- when a respondent want to submit their response, email is the best and a formal way for them to use. The question of speaking and writing do not bother an respondent Pieces of knowledge Writing knowledge-Should be able to communicate effectively through writing as appropriate to the respondents Tacit knowledge-ability to have know-how over something. The supervisors should be updated on how to undertake a research so as offer guidance to the researchers. Experience in this knowledge is highly regarded in job market Technology used to manage knowledge. Writing knowledge- it allows easily communication between the researcher and the respondent. Most of the communication will be through use of emails mastery of this enhances proper communication between the respondent and the interviewer. Tacit knowledge- use of IT systems always assist in transfer of knowledge References Anderson, N. G. (2000). Practical Process Research & Development. Academic Press. CRashkin, M. D. (2007). Practical Guide to Research and Development Tax Incentives: Federal, State, and Foreign. CCH. Business Process Business Process: Cooperating with supermarket and dispensary Steps: 1. Connect to the real world- understanding how the market works and identifying the needs of the emerging markets 2. Understand how the work is done- re-engineer the work so as allow it be done in a collaborative manner 3. Design a collaborative organization- redeveloping work teams so as to enhance flow of information, redesign jobs to utilize the information properly 4. Assist the management drive collaboration-front line staff to help managers to rethink their roles and support them mentor and drive effective collaboration 5. Empower staff- train, mentor and support staff to work collaboratively 6. Align all the support system- engage front-line staff to redesign how their work will be done in future Roles Marketing Representative- involves selling products and services to the consumer. Business Analyst- analyses the required changes, assesses the effects of those changes, taking, analyzing and recording requirements and offering support on the communication and delivery of what is needed with related stakeholders Project manager- tasked with the entire responsibility of initiating, planning, designing and execution, controlling and monitoring of the closure of the project Quality analysts- Evaluates huge amount of data from various sources and creating a useful reports. Identifies and suggesting changes to be made to certain policies and guidelines Examples of communication As mentioned earlier, the best communication is by using the phone. The analyst could like to get much of the information relating to collaboration therefore there is always a need to call the respondents On the same note, the analyst has to send the questionnaire to the respondents. Email is the easiest way he can reach and get the response from the targeted respondents Technology of choice Mobile phone- in the entire process, it requires a constant communication, for instance, communication between the employee and the manager to make the work easier Email- when an employee want to submit the report of their project and periodical report, email is the best and a formal way for them to use. The question of speaking and writing do not bother an employee Knowledge People knowledge- comprises of available expertise, service quality and how/where to get experts People knowledge increases efficiency within the business and allows making of better and faster decisions. In case an employee needs to respond to the customer needs and problems, he is well equipped with resources to support their activities. Employees can easily get what they need so as to perform their duties efficiently Product Knowledge- consumer attributes, competitor goods and prices, market research Product knowledge is a very important skill especially for marketing purposes. Mastering the product features allows an employee to the benefits of the product persuasively and accurately. For instance, a marketer knows how the product functions and how it compares with same products the company offers, consumers find them easy to use thus marketers won’t be frustrated by complicated features and the marketers can major their decisions on the good will the organization has earned by selling quality products Technology used to manage knowledge Knowledge of the product: Enterprise bookmarking 1. Enterprise bookmarking is an idea involving sharing of resources in form of substantive and relevant web pages 2. Social Enterprise bookmarking sites communicates with people who have same interest People knowledge: E-learning 1 E-learning module can be mostly used by corporates and supports various courses and tests online where it also supports file import and export 2 E-learning becomes easier for employees and allows managers to track the progress rate References Barker, A. (2010). Effective Communication Skills. Bookboon. Bidgoli, H. (2010). The Handbook of Technology Management, Supply Chain Management, Marketing and Advertising, and Global Management. John Wiley & Sons. https://www.swisse.com/en-au/home Read More