Four External Factors That Have an Influence on Business - Wal-Mart and Ford - Assignment Example

Name Class Unit 1.1.1 Name four external factors that have an influence on business. Give examples of the ways in which each factor can affect the business performance of two companies: Wal-Mart and Ford. The four external factors are; economy, government, consumer trends and the public pressure to act as good corporate citizens. A strong economy means that people are able to make more purchases in a global retailer such as Wal-Mart. Ford motors also depends on a strong economy to make sales. Preference to buy vehicles or to do shopping at Wal-Mart is influenced by consumer trends. Wal-Mart and ford have to comply with government standards. Government agencies control the regulation of business. For Ford or Wal-Mart to operate in a specific country, they have to adhere to government rules and regulation. Government policies will affect both organizations. Desire to be a good citizen is seen by the decisions made by both Wal-Mart and ford. Ford has been engaging in production of environmentally friendly vehicles in line with current environmental concerns. This is also seen in Wal-Mart initiatives to engage in social welfare and charities (University of Canberra, (n.d). 1.2.1 If you started a business that made surfboards, what factors of production would you need to make your product? Where would you get them? Where would you find the money you’d need to pay? The factors of production would include; the land in which the factory will be situated, the electricity to run the plant and raw materials which the surfboard will be made from. There will be laborers who will make the surfboards, factory equipments to be used in the manufacturing process and capital to operate the firm. Entrepreneurship skills will be required to coordinate and start the production process and distribution of goods to the market place. The households will be able to provide the business with labor, land and buildings through the landlords and use the investors to provide the capital. The revenue obtained from selling goods to the households will be used to pay the households for the resources provided. This leads to a continuous cycle where households play a dual role (University of Canberra, (n.d). 1.2.2 Which three key questions do economists try to answer? Will answers to these questions differ, depending on whether they’re working in the United States or in Cuba? Explain your answer. The three key questions are; 1. What goods and services should be produced to meet the consumers needs? In what quantity? When should they be produced? 2. How should goods and services be produced? Who should produce them, and what resources, including technology, should be combined to produce them? 3. Who should receive the goods and services produced? How should they be allocated among the consumers? The answer to these questions economic system based. This implies the answers will differ depending on the country. Cuba and United States have different economic systems. This implies that both countries have different ways of allocating resources for production of goods as well as distribution. This will lead to different answers. 1.3.1 What’s the major factor that affects the supply of oil? The supply of oil is affected by market demand. When the number of users such as automobiles, homes and industry increases, there is more demand on oil. This leads to an increase in production. The supply is always controlled by the world level of production and the needs. The number of producers will have an effect on the way oil is supplied (Cashin & International Monetary Fund, 2012). 1.3.2 If producers find additional oil reserves, what will happen to the price of oil? If more oil reserves are found by the producers, there will be an increase in production of oil. The price is determined by the supply of the products from the sellers and the demand of the products by the buyers (Holditch & Chianelli, 2008). The increase in the supply will lead to lower prices. Generally, consumers purchase more when the product is in low prices. The producers may be forced to limit production if the prices continue falling. This is due to fact that business are set to make profits and this can only be achieved when there are high prices. The equilibrium price for oil will be set by the demand and supply curves (Cashin & International Monetary Fund, 2012). 1.3.3 If producers must extract oil from more-costly wells, what will happen to the price that you pay to fill up your gas tank? When the cost of extraction of oil goes up, the producers will transfer the prices to the consumers. The price will be determined by the cost of production. This is due to fact that producers aims to gain profits and this can only be achieved if they are able to cater for the production costs. The price set by the producers will in turn determine the consumer demand. This is due to fact that, at certain set price, the consumers can only be able to consume a fixed amount. The equilibrium price will be set by supply and demand(Cashin & International Monetary Fund, 2012). 1.3.4 If China’s economy continues to expand rapidly, what will happen to the price of oil? Expansion of the Chinese economy will have an impact on the oil prices. The rapid expansion for the economy will lead to an increase in demand for the oil. This is due to increase in the consumers as more vehicles and other user of oil increase. If the supply remains constant, the increase in demand will lead to high prices for oil. The demand will be more than the supply for the oil which can also lead to shortages and high prices. An equilibrium price will be arrived at which will be high since the demand is also high. The equilibrium price is set where the supply and demand curves intersect. Thus an expansion of Chinese economy will lead to high prices for oil unless new oil wells are discovered (Cashin & International Monetary Fund, 2012). 1.3.5 If drivers in the United States start favoring fuel-efficient cars over SUVs, will gas be cheaper or more expensive? Increase in fuel efficient cars leads to decrease in oil dependency. This implies that there will be a reduction in demand for oil. If US start favoring fuel efficient cars, there will be a reduction in demand for gas. US being a major consumer of the oil products can lead to a great effect on the demand for oil. The reduction in demand for oil will lead to low prices according to forces of demand and supply. A decrease in demand leads to lowering of the equilibrium price. This occurs when the demand curve shifts downward. If the US government starts favoring fuel efficient cars, the gas will become cheaper (Holditch & Chianelli, 2008). 1.3.6 In your opinion, will oil producers be able to supply enough oil to meet the increasing demand for oil related products, such as gasoline? The supply of oil and gas is dwindling worldwide. At the current rate of consumption, it is estimated that the oil supply will run out in the next 40 years. The suppliers will reach a point where the demand will be higher than the supply. This will lead to high oil prices and use of alternative energy. The current rate of oil consumption which is estimated to be at 30 billion barrels a year is very high and in the near future, the suppliers will not be able to meet the increasing demand for oil related products (Holditch & Chianelli, 2008). 1.4.1 Identify the four types of competition, explain the differences among them, and provide two examples (other than those used in these learning materials) of each. The four types of competition are; perfect competition, monopolistic competition, oligopoly and monopoly. Perfect competition exists where there are many willing customers buying products from many small businesses. The sellers are not large enough to influence the price, sellers and the buyers are able to accept the going price in the market. An example is cereal seller who takes his products to the market; the price he gets is determined by going market price. Another example is a car dealer who sells the product at the going, market rate. Price is determined by the demand and supply forces (University of Canberra, (n.d). Monopolistic competition involves many sellers who are involved in selling differentiated products. Oligopoly refers to a market with few sellers. This occurs in a market where the cost of starting a business is high. An example is airplane manufacturer where there are few firms in the market such as Airbus and Boeing. Another example is ammunition manufacturing firms. Monopoly occurs when there is only one seller in the market. This is evidenced in some sectors of public service such as electricity supply and other essential services. A legal monopoly is a company such as Microsoft (University of Canberra, (n.d). 2.1.1 What behaviors violate academic integrity? Academic integrity is violated by behaviors such as plagiarism, cheating during exams, causing damage to other people work, giving fabricated information and engaging in unauthorized collaboration. These behaviors lead to compromising the academic integrity. Among the behaviors, plagiarism and cheating are the most common. Plagiarism involves presenting other peoples work as one’s own. There are set code that defines what constitutes violation of integrity which in some cases adds other forms determined by the academic institution. Academic integrity is violated through being unethical. This is being dishonest and competing in unfair manner (University of Canberra, (n.d). 2.1.2 What happens if you’re accused of academic dishonesty? There are disciplinary actions that are set in case one is caught in academic dishonesty. In case of a test, the offender receives a grade fail. There are also consequences which include being considered for suspension, dismissal from the program or institution. When academic dishonesty is discovered after one has left the school, the degree may be revoked by the institution. The student found to have committed academic dishonesty is accorded specific rights during the review process (University of Canberra, (n.d). 2.1.3 What should you do if you witness an incident of academic dishonesty? In case one witnesses a case of academic dishonesty, the violation should be reported to the appropriate member of the faculty. The faculty member thus has the responsibility of ensuring that the submission given is acted on. The member may then confront the offender and report the academic case given to the institution office for student conduct. This is due to fact that the responsibility to stop academic violation is shared by the students as well as the faculty. The student thus has a responsibility to help in confronting a violation of academic integrity (University of Canberra, (n.d). 2.2.1 Explain the difference between an ethical dilemma and an ethical decision providing an example of each. An ethical dilemma is defined as a morally problematic situation. For example, one has to make a choice between two alternatives which are morally acceptable but important to different groups. An example of ethical dilemma is in a situation where business may be deciding whether to offer the customers free delivery for their purchases or not to offer and use the extra revenue to give stakeholders a bonus. An ethical decision involves choosing between right and wrong decision (Gostick & Telford, 2003). This involves making choices between ethical decision and unethical decision. For example, being faced by a decision to charge high prices to cater for stakeholders interests or charge fair prices to cater for the consumers (Alan, 2004). 2.2.2 Describe an ethical lapse and provide an example. An ethical lapse occurs when there is violation of ethics in decision making due to caving in to pressure (Alan, 2004). Ethical lapse can lead to dire consequences in a business as seen in the case of WorldCom. This involves making unethical choices which compromise the organization integrity. The business loses trust and is faced with legal issues. An example of ethical lapse occurred at British Petroleum where the company unethical decision making led to poor design of oil drilling platform leading to an explosion (University of Canberra, (n.d). 2.3.1 Is it unethical for your employees to use their work computers for personal activities? Work computers should be used only for the designated tasks. Using the work computers for personal activities is unethical. This is due to fact that it will lead to loss of valuable time which is supposed to be used for the work. The action would be a misuse of the company properties which is against the code of ethics. The employees should not utilize the computers for any activity which is not company based (United States, 2002). 2.3.2 Is it ethical for you to monitor computer usage? The company computer usage should be monitored but using ethical procedures. The employees should be made aware that they are being monitored. This should be done by first informing all employees that their work computers are not to be used for personal activities. The employee would then be then explained that their usage of work computers is being monitored. This will ensure that the monitoring being carried out is ethical and does not violate the employee rights (United States, 2002). 2.3.3 Do you have a legal right to do it? There is legal right to monitor the company computer usage provided the employees are made aware. It can be illegal if the employees are not informed that they are being monitored and have not been informed on the rules. Though it seems as an infringement of the employee privacy, the computers are company properties and thus should be used for company good (United States, 2002). 2.3.4 If you decide to monitor computer usage in the future, what rules would you make, and how would you enforce them? If I were to monitor computer usage in the future, the rules I would set are; no usage of work computers to send personal emails, browse social sites or carry out any other business which is not related to the company. The employees should be informed of the rules before they start working and also made aware that their computer usage is being monitored. Anyone violating the rules would face a disciplinary action which includes suspension, demotion and dismissal in case of repeated offence (United States, 2002). 2.4.1 Think of someone who you regard as an ethical leader. Explain why you believe the individual is ethical in his or her leadership. An ethical leader is supposed to know what is right and what is wrong. They are able to practice ethical behavior in a business context. This implies that one is honest, competes fairly and puts the company interests above own. Steve Jobs was one of the ethical leaders. In his tenure at Apple Inc. all the decisions he made were ethical. The company was never involved in an ethical scandal during his tenure. He followed the right procedures during innovations to avoid conflicting with other people’s rights (University of Canberra, (n.d). 2.5.1 Nonprofit organizations (such as the University of Canberra) have social responsibilities to their stakeholders. Identify UC’s stakeholders. For each category of stakeholder, indicates the ways in which the university is socially responsible to that group. The stakeholders in UC are; students, alumni, community, guardians and labor market. For the students, the university is supposed to provide them with high quality education that matches the labor market. The university is supposed to provide them with equipments and tools required for learning. For the alumni, the university is supposed to support them with the alumni welfare which includes registration of their organizations. The community is expects the university to help the area by helping in maintaining the environment as well as being involved in some of the campus activities. The guardians expect the university to ensure that the students are safe and are accorded the right services and education. They finance the students education thus they expect quality services to them. The university has to ensure that the graduates are capable of working on current labor market (University of Canberra, (n.d). Consultant Write a report Prepare a presentation John 80 hours 40 hours Jennifer 120 hours 60 hours 3.1.1 Does either John or Jennifer have an absolute advantage in a) writing reports and/or b) preparing presentations? Based on the total hours, John has a competitive advantage over Jennifer in writing reports. The analysis shows that John takes 80 hours to write report compared to Jenifer who takes 150 hours. John is also having an absolute advantage in making presentations. He uses 40 hours while Jennifer uses 60 hours. 3.1.2 Does either have a comparative advantage (To handle this question, first determine how many total hours it would take to serve the client if John writes the report and Jennifer prepares the presentation. Then, determine how many hours would be required if, instead, Jennifer writes the report and John prepares the presentation). Given that John writes the report while Jennifer makes a presentation, they will require 80 hours if they begin at the same time. When Jennifer writes a report and John makes a presentation, they will both take 120 minutes if they begin together at same time. This shows that if John writes a report and Jennifer makes a presentation, they will have a competitive advantage over when John makes a presentation while Jennifer writes a report. 3.1.3 Based on your analysis, how would you recommend that John and Jennifer divide the work? Based on this analysis, it would be recommendable that John writes the report while Jennifer prepares a presentation. Another option would be having John to work alone on both presentation and Report since he is able to do so in a short time. 3.1.4 Given your answer to the previous question, would you say that John has a comparative advantage in writing reports, in making presentations, or in both? What should John specialize in? John has a comparative advantage as it is evident in the analysis. He can carry out both tasks in the least time when provided with the resources. However does to his speed in coming up with presentations, he should specialize in them. 3.1.4 Does Jennifer have a comparative advantage in either task? What should she specialize in? Jennifer takes more time in both tasks as compared to John. Despite this, she can specialize in presentation as she takes less time than report writing. 3.2.1 There are four common ways for a firm to expand its operations into overseas markets: importing, exporting, licensing, and franchising. First, explain what each approach entails. Then, select the one you’d use if you were the CEO of a large company. Why was this approach particularly appealing? Importing involves buying of products overseas and selling them in one’s own market. Exporting involves selling goods produced domestically into a foreign market. A company can take minimal financial and legal risks through engaging in a licensing agreement with a foreign firm. The foreign company is allowed to sell the products of the producer or use its intellectual property through paying a loyalty. A franchise agreement a company gives a foreign company the rights to sell products and services using its brand name. The franchiser lays out the business model in which the franchisee has to operate on. The franchisee is responsible for all the operations. As a CEO of a large company, I would use franchising. This is due to fact that I will be in control of dictate the model in which the business will operate. Franchise has also been a success for large organizations such as McDonalds (University of Canberra, (n.d). 3.2.2 You own a company that employs about two hundred people in South Australia to produce sporting equipment. Why might you decide to outsource your production to China? Would closing your plan and moving operations overseas help or hurt the Australian economy? Who would be hurt? Who would be helped? No, armed with answers to these questions, ask yourself whether you would indeed move your facilities or continue making sports equipment in South Australia. Explain your decision. Chinese market has lower labor costs than Australia. Manufacturing sporting equipment in china can save the company a lot of operating costs. Closing the operations and moving to china would hurt Australia economy since 200 jobs would be lost. The current employees are to face job loss if the company moves to china. The business will be able to benefit from lower operating costs while Chinese economy will benefit from foreign direct investment. I would move my manufacturing facilities to China. This is due to lower labor costs and large labor force (Haugen, Musser & Lovelace, 2009). 3.3.1 You’re a partner in an Australian engineering firm that’s interested in bidding on a water-treatment project in Southern Africa. You know that firms from two other countries – Malaysia and Italy – will submit bids. The section 70.2 of the Criminal Code Act 1995 (Cth) forbids you from making any payment to foreign officials to enlist their help in getting the job. Unfortunately, the governments of Malaysia and Italy don’t prohibit local firms from offering bribes. Are you at a disadvantage? Should section 70.2 be repealed? Why, or why not? In this case, my company may be at a disadvantage. If the South African official accept the bribe and helps the other two firms in getting the bid for the project, I will be at a disadvantage. Section 70.2 should not be repealed since it represents ethical conduct while conducting business. Despite the fact that the company will be at a disadvantage, it will have cleared itself from any act that may undermine its reputation through violation of ethics (Haugen, Musser & Lovelace, 2009). 3.3.2.1 You’re the CEO of a multinational corporation, and one-fourth of your workforce is infected with AIDS. If you had the means to help your workers and their families, would you do it? This is not a strictly hypothetical question: It’s one that’s faced by CEOs of multinational corporations with operations in Africa, Asia, and India. Answer the following: Why have some multinationals decided to help control AIDS in their workforces? I would help the workers and their families according to the possible means. This is due to fact that it’s an ethical decision that an organisation has to make especially when working in the developing countries where workers may not have adequate resources at their disposal. Multinational have taken the responsibility of controlling AIDS in their workforce with an aim of ensuring that they have a healthy workforce. In most developing countries, the rate of AIDS infections is high which can lead to reduced workforce if not controlled. If the workers are infected or affected, their output will be low which will affect the multinationals directly (Sullivan, 2003). 3.3.2.2 Why have others failed to help? Some of the organizations may fail to help in controlling AIDS among the employees due to various reasons. The organisation leadership and their corporate social responsibility may lead to them not helping their employees in controlling AIDS. Some of the organizations may see the process of controlling the AIDS as expensive and hence not engage in it. Organizations with poor corporate social responsibility nay also fail to recognize the need to control AIDS among the employees (Sullivan, 2003). 3.3.2.3 From a humanitarian perspective, what’s the right thing to do? From a business perspective? From a humanitarian perspective, the right thing to do is to become engaged in controlling AIDS (Frynas, 2009). This is due to fact that if no one acts, the population will be in danger. There are chances that more lives will be lost through the disease. It would be inhuman for the multinational organisation to ignore the humanitarian crisis. From a business perspective, this would lead to increase in expenditure. Despite this, having a healthy population is needed for the business to thrive. The business requires healthy workforce (Sullivan, 2003). 3.3.2.4 What would you do if you conducted operations in a nation whose government was unwilling or unable to control the spread of AIDS? Working in a nation whose government have failed or unwilling to control the spread of AIDS requires one to take a personal initiative. The organisation can partner with humanitarian organizations and convince the government to take action towards controlling AIDS. This can be carried out as part of the organisation corporate social responsibility. If the government fails to yield to the efforts, there is need for the organisation to take initiative and partner with relevant organizations which can help to control spread of AIDS (Sullivan, 2003). 3.4.1 Firms that outsource the manufacture of their apparel Most of the global apparel manufacturers outsource their production. This is evident in companies such as Zara, Nike, Levi’s, Adidas, Marks and Spencer and Oakley. The countries which these companies outsource are the developing countries such as China, Brazil, India and Mexico. This is due to low costs of labor and availability of raw material. In these countries, there is a large pool of labor (University of Canberra, (n.d). 3.4.2.1 Textile manufacturers and workers in the following countries: China China has a large textile manufacturing industry. The country cheap labor and presence of raw materials have made it a strategic source for outsourcing firms. Textile manufacturing is a major contributor to the revenue in China. China is among the largest textile exporters worldwide. Textile workers form a large group in the country workers (University of Canberra, (n.d). 3.4.2.2 Indonesia The country textile industry is vertically integrated. The textile industry in Indonesia is the largest employer with the apparel sector leading in provision of employment. 1.9% of total country employment is in the textile industry. The industry is economical relevant both domestically and globally. The main issues are the increasing competition in EU and US market. The main competitors are China and Eastern Europe (Adisasmito, Dewitt & Hernandez, 2003). 3.4.2.3 Mexico Mexico is an upper middle income country. Through NAFTA trade between Mexico and USA have grown substantially. Textile industry is labor intensive and Mexico has appropriate labor force at a lower wages. Mexico has adequate human capital which has helped the textile manufacturers. International trading barriers are few since the country joined NAFTA and other trade bodies. The country position in the textile industry is still competitive (University of Canberra, (n.d). 3.4.2.4 United States United States is a mixed economy and business makes own decisions on what to produce. The textile sector in the United States has outsourced most of their operations in the developing countries to cut costs. Most of the apparel firms in USA have their operations abroad. This is due to high costs of labor in the country as compared to developing countries such as China. Developing countries have a large pool of knowledge and lower wages (University of Canberra, (n.d). 3.4.2.5 American Consumers American consumers are said to be in a state of constant flux. Their taste and preferences changes fast especially in fashion. On the apparel industry, what is fashionable this year becomes obsolete in the next. This has put pressure on the apparel firms to keep in track with changes in the industry. An apparel company such as Zara which is owned by Inditex keeps changing their fashion in line with the consumers needs (University of Canberra, (n.d). 3.5.1 What is NAFTA? Why was it formed? What has it accomplished? NAFTA stands for North American Free Trade Association. This is an Agreement among the governments of United States, Canada and Mexico which allows unrestricted trade among the countries. The three countries are connected together into a single economic zone where there are no barriers to trade. The countries in the agreement are able to benefit from comparative advantages of each other. The countries are allowed to produce what they can produce best and sell without restrictions. NAFTA have been able to enable the trade to grow among the member countries (University of Canberra, (n.d). 3.5.2 What is the European Union? Why was it formed? What has it accomplished? What challenges has it faced? European Union is made up of 27 countries that have eliminated trade barriers among the members. EU is also involved in ensuring there is political and social integration among member states. Members are bound to follow common rules and regulations. EU has enabled free passage of people among the members. Having an EU passport allows members to move to any EU country. EU has been able to come up with EURO which is a common currency (Bomberg, Peterson & Corbett, 2012). 4.1.1 Based on your responses, do you think that you have the attributes of an entrepreneur? Do you think you could be a successful entrepreneur? Why, or why not? I have the right attributes to be an entrepreneur. I am also a good decision maker and can handle the entrepreneurial risk. I am also a successful problem solver which is a great attribute for an entrepreneur. I enjoy the activities and requirements of starting a business. I also proactively seek input when making my decisions. This makes me think that I will be a good entrepreneur. The attributes I have will enable me to venture into entrepreneurship (Dollinger, 2003). 4.2.1 Why are most small businesses found in the service-producing sector? Identify five small service-producing businesses that you patronize frequently. What kinds of small businesses are found in the good-producing sector? What small goods-producing firms do you do business with regularly? Most small businesses are found in the service producing sector. This is due to fact that it is easy to enter into the service producing sector due to low capital required. The small service producing business that I patronize frequently is; dry cleaning, health and fitness, online entrepreneurs, electronics repair and advertising agencies. Small good producing firms that I frequent regularly are in construction and manufacturing. This includes electricians, plumbing, dairy products manufacturers, ice cream manufacturers and furniture shop (University of Canberra, (n.d). 4.3.1 If business ownership interests you, you can start a new business, buy an existing one, or obtain a franchise. Evaluate the advantages and disadvantages of each option. Which option do you find most appealing, and why? Describe the business you would probably start. Starting from scratch is one of the most risky options. There is also cash problem. Advantages are that you are the boss and hence you decide what to offer, who to hire which means one is able to develop the business the way they want. Buying an existing business makes some things easier. The business has proven conduct, customers active suppliers, trained employee and an established location. The entrepreneur is able to predict the business future. Disadvantages are; it’s hard to determine the worth of the business, one may not detect performance problems, the inherit employees may not be what you want and the previous owner may start a competing business. A franchise enables one to have right to select location, operate the business and engage in advertising. The business has proven success and there is support from the franchiser. Disadvantages are; franchisees are very expensive. There is payment of royalty fee and one is also expected to buy the products from the franchiser. I would prefer a franchise. This is because one is able to start a business under safe conditions with support. The business is able to benefit from recognition due to its name. I would start a fast food restaurant as a franchise (Sherman, 2004). References Adisasmito, W., Dewitt, D. B., & Hernandez, C. G. 2003. The textile industry in Indonesia. Development and Security in Southeast Asia, 187-205. Alan, A. 2004, My First Book of Business Ethics, Philadelphia: Quirk Books, P. 7 Bomberg, E, Peterson, J & Corbett, R.2012, The European Union: How does it Work? Oxford University Press. Cashin, P., & International Monetary Fund. 2012. The differential effects of oil demand and supply shocks on the global economy. Washington, D.C.: International Monetary Fund. Dollinger, M.J. 2003, Entrepreneurship: Strategies and Resources, 3rd ed. Upper Saddle River, NJ: Prentice Hall. Frynas, J. G. 2009. Beyond corporate social responsibility: Oil multinationals and social challenges. Cambridge: Cambridge University Press. Gostick, A. & Telford, D. 2003, The Integrity Advantage, Salt Lake City: Gibbs Smith, p. 98- 99. Holditch, S.A & Chianelli, R.R. 2008, Factors That Will Influence Oil and Gas Supply and Demand in the 21st Century. Texas A&M University, USA, 317-327. Haugen, D. M., Musser, S., & Lovelace, K. 2009. Outsourcing. Detroit: Greenhaven Press. Sherman, A. J.2004, Franchising & licensing: two powerful ways to grow your business in a economy. AMACOM Div American Mgmt Assn. Sullivan, R. 2003. Business and human rights: Dilemmas and solutions. Sheffield: Greenleaf. United States, 2002. Employee privacy: Computer-use monitoring practices and policies of selected companies. Washington, D.C.: U.S. General Accounting Office. University of Canberra, (n.d). Foundations of Business Faculty of Business, Government & Law, University of Canberra Read More