How to Select and Recruit Efficient Employees - Assignment Example

Working with and Leading People Contents Contents 2 Task 3 1 Answer 3 2 Answer 5 3 Answer 5 4 Answer 6 Task 3 6 3 Answer 6 3.2. Answer 73.3. Answer 8 Task 2 8 2.1 Answer 8 2.2 Answer 10 2.3 Answer 11 2.4 Answer 11 Task 4 12 4.1 Answer 12 3.2 Answer 13 4.3 Answer 13 References 15 Task 1 1.1 Answer A good and effective recruitment process helps an organization to select and recruit efficient employees. For recruiting Business tutor for LSBF the company needs to follow a definite recruitment process. As a recruitment manager I will conduct the recruitment procedure by following many steps. For conducting the recruitment procedure first I will give recruitment advertisement in job portals, newspaper for hiring business tutor. In advertisements the criteria for business tutor will be mentioned in details. This will be the first documents of recruitment process. Description of the job will be mentioned in the advertisement. In the job description document I will give a clear idea about the role of business tutor, his responsibilities and duties. The salary range of the employee will also be mentioned there. Based on the information provided in these documents candidates will apply for this post by forwarding their resumes. I will shortlist those candidates whose resume suits with the job profile. The resumes of those candidates will be organized in a systematic way. Then I will instruct my juniors to inform the shortlisted candidates for appearing in the interview for business tutor. The candidates need to fill online job application form. This is another important document of this recruitment process. In this document the candidate have to mentioned many details about themselves. There will be a specific date and time for the interview. As the candidates appear for interview they have to fill up a form where they need to provide some information related to their work experience, academics and contact details. After this documentation process the interview process will start. There will be two rounds of interview. One will be technical and another will be personal interview. In the technical round the candidates will be asked questions related to the job role of business tutor. The shortlisted candidates who will be eligible to clear the technical round will appear for personal interview round. A document will be maintained where the names of the candidates will be mentioned who are appearing for final interview. Job Description Guide the students in their studies and assist them in improving their performances. Have to develop course curriculum and organize courses materials according to that. Have to look after the administrative management of the institution and its different educational trainings. Organize and take part in various activities of the institute. Must have detail knowledge about subjects which he will be teaching. Have to set up exam questions. Personal specifications Educational and qualification desirable essential Qualified degree of a teacher Honours degree Skills desirable essential Negotiate with changing education system Maintain good relationship with students Good communication Develop innovative techniques for teaching Experience desirable essential Teaching experience 3 years experience Experiences managing curriculum 1.2 Answer As a business manager I have to follow legal rules and regulations of the state where I am operating the recruitment process. As per the legal rules I am not allowed to discriminate candidates as per their sex or race. The CV’s of the candidates which match with the recruitment criteria of the company must be call for interview. Age and nationality won’t be a factor for the job. Being a recruitment manager I have to look after the entire recruitment process in a detail way so that the recruitment officers don’t ask any question to the candidates affecting their religion or personal issues. Physically disable candidates must not be look down upon by the interviewer. The company has to follow some ethical considerations for conducting recruitment process. As the selection process gets over I have to inform the candidates’ about the final result of the interview. According to the ethical rules I have to disclose all the terms and condition of the job to the selected candidates in detailed. 1.3 Answer As a business manager I will look after the entire selection process. The selection process of business tutor will be divided into two phases. In the first phase the initials steps of recruitment process will be conducted. In this phase the company will give recruitment advertisement, mention job description and salary range in the advertisement. Candidates will forward resumes to the company. The HR officers of the organization will screen the resumes and will select appropriate resumes. The shortlisted candidates will get a call from our company side and they will appear for the interview. After the completion of two rounds of interview first phase of selection process will get over. The final phase of selection process will start after this. In this phase the short listed candidates who have cleared final interview round will be evaluated on the basis of the interview they have given. As a recruitment manager I will prefer to select the candidates who have teaching experience. Good academic and professional background is required for the position of business tutor. Knowledge and understanding of the candidates about HND Business program will be evaluated in the final interview process. The shortlisted candidates will be examined on different criteria before giving them offer letter. The candidates which will fulfil all the criteria of the company will be selected as business tutors. As per the rules and regulations of the company they will be provided with offer letter and joining letter. This will be the end of second phase of selection process. 1.4 Answer The company will put huge responsibility upon me for conducting and organizing the entire selection process. As a recruitment manager I will look after the entire selection process. For conducting each and every activities of this process the junior HR officers have to consult with me. I will design the entire recruitment process. Before setting job description I will consult with other teachers and senior administrative officers of the company for analysis the job role in details. As per the analysis I will set up the job criteria for business tutor. I will consult will other HR employees for making the job description of business tutor. Salary of the business tutor will be fixed by me. I will evaluate the knowledge and skills of the candidate and according to that his salary will be fixed. For final selection of a candidate I will discuss with the interviewers about the skills and abilities of that candidates. If the candidate’s skills match with the job recruitment then I will advice the interviews to hire that candidate. I will instruct my juniors to check the backgrounds of selected candidates. I will also play a vital role in the final documentation process of recruitment. As a recruitment manager I will sign the offer letter and joining letter of the candidates who are finally selected. If any problem arises in the entire selection process then I will be responsible to handle that. Therefore I need to solve many organizational issues which affect the recruitment process. Task 3 3.1. Answer In the present business situation Team work is one of the important ways to enhance business functions and growth of the company. Team work benefits the company in various ways. The team which provides customer services plays a significant role in the business performance of the company. This team in involved in dealing with all the customers of the organization. Effective performance of customer service team will help the company to increase the satisfaction level of its customers. This will benefit the company to increase its customer base. By satisfying new and old customers the organization will be able to retain its customers for long time. Team work also helps the company to increase customer loyalty. While performing team work different types of organizational member work together. They need to communicate with each other for delivering their work. Therefore strong communication is developed by team work. It facilitates the employees to know and understand each other which help them to perform their work easily. While doing team work the team members come to know about different strengths and weaknesses of each other (Hayes, 2010). According to that team members motivate each other for delivering better performance. When a member of a team performs well then other members of that team get inspired by this. For this reason a healthy competition always prevails in a team which helps the team to achieve its goals and objectives within a short span of time. In the customer service department of the organization all the employees need to provide high quality service to the customers. Absenteeism of any employees can hamper the business process of the firm. In this case team work will help the company to solve this problem. In case of absenteeism of any team member other team member can handle his job responsibilities. This will facilitate the company to continue its business functions without any interruption. 3.2. Answer Team leaders play a vital role in organizing and managing a team. The team leader has strong influence on its team members. He guides the entire team by his skills and qualities. Team members differ from team leader in many aspects. The responsibilities and duties of the team members are assigned by team leader as per the team members’ skills and capabilities (Hiatt and Creasey, 2003). One of the main functions of the team leader is to motivate the team members in their work. In many cases the team members face difficulties in doing their job and they feel de-motivated. The team leader is responsible to motivate them and influence them to perform the job. Conflicts among the team members are also handled by team leaders. He discusses with the team members about the conflict and finds out appropriate solution for that. With the help of team leader strong communication system can be incorporated within the team. The team leaders make strategies for achieving the goals and objectives of the company or the team. The team members need to follow the strategies set by the team leaders. Team members perform different functions within a team. It it’s the duty of the team leader to assemble all the functions of team members for delivering a perfect output (Martone, 2003). The team leader contributes a lot in maintaining quality work within the team. For handling difficult situations the team leader sometime provide training to team members to make them capable for handling those situations. 3.3. Answer .An organization needs to evaluate the effectiveness of its teams in achieving its goals and objectives. The evaluation of team performance is important for the company as its help it improve team performances. Performance management system facilitates the company to review the effectiveness of team performance. Feedback of the customers will contribute a lot in increasing the effectiveness of the team. The company can get feedback of the team performance from its customers or clients whom the team is providing service. The satisfaction level of the customers will depict the effectiveness of the team. The productivity level of customer service team will also help the company to judge effectiveness of team (Pulakos and O’leary, 2011). If the customer service team will be able to satisfy large number of customers and is capable to retain them then it can be considered that the team has a huge contribution is fulfilling the business goals and objectives. Customer service team also contributes a lot in acquiring more customers. The satisfied customers of the company refer other people and the company gets more customers. Therefore increase of new customers can also prove the effectiveness of team work. The customer service executives make calls to the customers and solve their doubts and problems. If the calls made by those executives are recorded by the company then it will have an idea about the type of service they are providing to the customers and the type of response they are getting from customers (Dransfield, 2000). Based on the quality of those call the effectiveness of customer service team can be judged. The organization can do mock calling session with its customer service executives to checking their performance level. All of these processes will help the company to review the effectiveness of its customer service team. Task 2 2.1 Answer There are certain skill sets that define a leader. A leader is characterized by definite proportions of several skills that make him standout in the crowd. Although it is impossible to set a formula or the recipe of the characteristics that makes a leader and the set of skills that makes a leader. The set of skills are: Honesty Whatever by the ethical level of the leaders and the ethical plane which they subscribe to as an individual it is important for the person who is acting in the position of a leader should have high levels of honesty (Northouse, 2004). Delegate It is important that the leader is able to delegate authority to the subordinates and learns the process of delegating of authority. The leader should be able to trust the employees who work under him and delegate the authority amongst them so that he can run the organization efficiently. Communication The leader must be able to communicate effectively with the co-workers and employee of the organization he is leading so that he can communicate the vision that he holds and the task that needs to be done amongst the workers of the organization (Stogdill, 1974). Communication skills are very important as it is through effective communication that the leader is able to communicate his vision to the employees and the workers so that the goals can b e achieved by joint effort. Sense of humour Humour is another important attribute of a leader (Prive, 2012). The leader must be able to crack jokes and engage in a light hearted conversation with the employees of the organization. This is important as because engaging in serious conversation with employees all the time actually de-motivates them. Positive attitude The leader should be able to show positive attitude as the positivity of the leader rubs on the followers and the difficult tasks may seem easy if the leader and the employees are motivated and have positive thinking attitude. 2.2 Answer Leadership and management are two terms that goes hand in hand. Although, these two terms are not the same thing they are liked to each other and are complimentary. However there exist subtle differences in between leadership and management. The differences are 1. The manager and management are defined as the art and practice of planning organizing and coordinating (Kotter, 1990). The job and role of a leader is defined by the leader’s ability to inspire and motivate. 2. Whereas the job of the manager involves around administration the job of the leader is to focus on innovation. 3. The leader is actually required to innovate and develop new things. He is the pathfinder, the torch bearer (WSJ, 2015). On the other hand the manager tries to maintain what already exists in the organization. His job is to manage and ensure smooth running of daily operations. 4. Whereas the focus of the managers activity is to follow the system and structure and to maintain the same whereas the focus of leaders is on the people. 5. The manager of an organization relies on control where as the leader in an organization inspires trust in an organization. 6. Whereas the managers’ view is short range, the view and focus of the leader is long term. 7. All the managers’ action is aimed at improving the bottom-line of the organization. In comparison to this the leader will also strive to access and visualize where his organization will be in future. However in case of the present day organization the differences in the role of a leader and a manager are increasingly getting blurred. In the present day organization it is required that the manager is much more and that he not only manages people but leads them in order to make the strength and knowledge of each individual more productive. 2.3 Answer Ms. Hogan’s and Mr. Worthy’s leadership styles were diametrically opposite in nature top say the least. Mr. Worthy can be at best set to be an autocratic leader. What worthy did who was a task oriented leader is to rather than caring for the people and creating teams to get the job done he used to give order to the subordinates and employees of the organization. Mr. Worthy’s approach to getting the job done was to sit in his cabin at the top of the building. This cabin was located at the top floor in the building and was far above the factory level. Mr. Worthy rarely used to have any interactions with the workers of the organization. He used to send memo to the employees two or three times a day giving out instructions. As compared to this Ms. Hogan was a democratic leader. She always involved her staffs in the decision making process. Her role as a leader was a balanced approach between task and goal oriented styles of leadership. She used to organize the workers of the organization in teams so as to facilitate collaborative work. Fare from giving out order from a place far above the factory floor she used to en gage with the staffs and facilitate participative decision making. She fixed up goals in consultation with the workers and helped them in achieving the same. 2.4 Answer It seems from the case study that Ms. Hogan’s leadership style is not being accepted in good spirit by the organization and the employees of the organization. It is seen that Ms Hogan disliked Mr. Worthy’s leadership style and felt that it is not the perfect way to deal with the employees of the organization. Mr. Worthy’s leadership style was autocratic and it focused on just achieving the goals of the organization. As a leader Mr. Worthy had regard for the employees and how they worked in the organization. From his office which was located in the top floor of the organization that was located high above the factory floor he used to give periodic orders two to three times a day through sending of office memos. Ms. Hogan felt that this leadership style was not appropriate and so she focused on increasing the participation of the employees in the decision making process. Ms. Hogan aimed at increasing the participation of the employees through building teams and focusing on team work. However as is found in the case study this process actually decreased the moral of the individuals and they became rather frustrated. The employees thought of the new leadership approach as unnecessary intervention into their work lives by Ms. Hogan. They were rather comfortable with the leadership style of Mr. Worthy. This is the fault on part of Ms. Hogan that is she felt that the workers were uncomfortable with a style without setting out to discuss and finding their grievances. Now the task that Ms. Hogan needs to do is to find out how the staffs feel that they should be lead. She should try to find by discussing with the employees regarding what motivates them in particular and should try to provide those motivating factors to the employees in order to achieve the objectives. Task 4 4.1 Answer The factors that are involved in the monitoring and assessment of the work performance of the members of the vocational school the performance of the candidates who receive the vocational training is important to judge. If the members of the vocational training institute are able to impart good training to the staffs or the students of the vocational training school, then their performance at the exams will be good. So the performance of the students is an indirect measure of the performance of the members of the school. Other factors that can be used to judge the performance of the members of the school are the motivation level of the members of the school. The members of the school can also be periodically assessed through internal assessment tests to judge the performance levels. Other factors that can be used to judge the performance of the members of the school involves taking feedback from the students regarding what they feel about the performance of the members of the school. The hr manager can additionally sit in some of the classes of the members of the school to teach what their performance level is and how they impart teaching to the students. The performance of the members of the school can be judged through judging the productivity of the members of the school, how has their performance improved and helps in students getting better results. The organization can also go into implementing a performance management system in order to monitor the performance of the members of the organization. 3.2 Answer In order to access the development needs of the members of the vocational school it is required to first access the performance of the members of the school. The performance of the members of the vocational school can be overall accessed through the performance of the students of the organization. However the performance of the students gives a view of the overall performance of all the members of the vocational school. To analyze the specific performance and development needs of each of the members of the vocational school it is required to take into consideration the feedback of the students of the vocational school regarding each of the students. The members can also be made to sit through tests in order to access their performance and development needs. Additionally the members can be made to take demo classes where the performance of the members may be judged. Additionally a senior instructor may go a sit amongst the students of the class in order to gain a firsthand experience of how this particular member imparts knowledge to the students of the school. One other method to access the development needs of the managers of the school is to ask them. The members should be asked about the areas in which they find their knowledge to be lacking or the areas in which they feel the need to take additional training in order to hone their skills. After accessing the development needs of the members of the organization the next step is to provide those training in that particular area to hone their skills or rather develop them in that particular skill set. After imparting training in order to develop skills of the members, the members can be made to sit through additional tests that judge the level of skills of the employees that has developed as a result of the training received by them. 4.3 Answer The success of the assessment process that is the way in which the skills of the members of the vocational schools are accessed will depend on the performance level of the members’ post the training that they receive based on their performance assessment. After assessment of the performance of the members of the vocational school they are provided with the training in order to fill their skill gaps that they have. After giving them training to fill their skill gap or the development needs that they have their performance should be reassessed. If the performance of the members of the vocational school who received their training are found to show improvement after they receive the training then the assessment method used was adequate and correct. Other way to access the effectiveness of the assessment methods is to correlate the results of the assessment methods with the actual opinion of the members of the vocational school. Other ways to access the fitness of the assessment methods is to judge the performance of the students after the members have received training based on the assessment. The success of the assessment methods in comparison to the goals that is slated to be achieved is in terms of the effectiveness or the improvement in performance of the members post training as compared to their performance pre training. References Dransfield, R., 2000. Studies in economics and business. Oxford: Heinemann. Hayes, J., 2010. The Theory and Practice of Change Management. Denmark: Palgrave Macmillan Hiatt, J., and Creasey, T. J., 2003. Change Management. USA: Prosci. Kotter, J.P., 1990. A Force for Change: How Leadership Differs From Management. New York: Free Press. Martone, D., 2003. A guide to developing a competency-based performance-management system. Journal of Employment Relations Today, 30(3), pp. 23-32. Northouse, P.G., 2004. Leadership: Theory and Practice. London: Sage Publications Ltd. Prive, T., 2012. Top 10 Qualities That Make A Great Leader. [Online]. Available at < http://www.forbes.com/sites/tanyaprive/2012/10/18/20-must-have-tools-for-small-businesses/ > [Accessed 20 April 2015]. Pulakos, E. D., and O’leary, R. S., 2011. Why Is Performance Management Broken? Industrial and Organizational Psychology, 4(1), pp. 146-164. Stogdill, R.M., 1974. Handbook of Leadership: A survey of theory and research. New York: Free Press. WSJ., 2015. What is the Difference between Management and Leadership? [Online]. Available at < http://guides.wsj.com/management/developing-a-leadership-style/what-is-the-difference-between-management-and-leadership/ > [Accessed 20 April 2015]. Read More