Business Process Management - Essay Example

The paper "Business Process Management " is an excellent example of an essay on business. Business Process Management forms part of the operations management field in an organization. By utilizing business process management, an organization becomes more effective and efficient at the same and has the flexibility to change. It breaks the business away from the functionally based, traditional bureaucratic approach in management. It accelerates the adaptation of a business to a changing business environment. The use of information technology in this field, makes it more efficient, by saving time used in collecting and remitting data for crucial decision making. By using information technology, real-time actionable information can be sent, received with improved customer relations and safe storage of the collected information. 

Business process management is considered to be part of the operational intelligence, hence it needs to deliver real-time information that to be acted on as soon as possible. Executive decisions can be made by the use of real-time dashboards or alerts sent on the same platform. In some instances, operational intelligence solutions are made using real-time information with predefined rules. A business process management-suite has four critical components that need to utilize information technology in order for it to work better. The first component is business analysis, which identifies business trends, issues, and opportunities. Analytics have to react accordingly once they get the information they need to deter loss-making or better services. Secondly, content management in BPM benefits from information technology by the fact that IT provides a system, which ensures safe storage of business electronic images, documents, and other important files.
Thirdly, information technology acts as a collaboration tool by removing interdepartmental or intradepartmental barriers to communication. This is achieved by the fact that it provides forums for discussion, message boards, and dynamic workplaces. Hence, it makes communication easier for the organization, which is important more especially when swift decisions have to be made in case of an emergency. It further provides a robust platform that is necessary for executing and modeling applications that are process-based.
Information technology has made communication in business process management easy ensuring swift communication, thus improving the decision making the process. Information technology provides a platform in which the management interacts with customers through a messaging board. This will ensure that there is timely action to the customer's concerns, which is likely to improve the business operation (Ko, Lee, and Lee, 760). Through IT, data can be consolidated hence increasing access to associated information and data. Accessibility of data from different times makes it easier for business process management since one is able to study trends hence making it possible to predict the future of a business. Lastly, the use of IT in BPM reduces the operational cost of an organization. In most cases, people could have done the data collected and analyzed manually. This makes it an expensive affair to pay a number of employees who are likely to take longer than machines to do the same job.  Read More