Developing Management through SMART Analysis - Assignment Example

 Developing Management through SMART Analysis In behavioral analysis, the use of SWOT analysis plays a major role in explaining the strengths, weaknesses, opportunities and threats of a given aspect. On the other hand, SMART analysis considers Specific, Measurable, Achievable, Relevant and Time-bound plans. These all aim at improving the state of the personality skills for auditing and explaining how well their consumption can lead to better results through improvement. The analysis model can help improve using the letters, which all represent a part of the company, or person that requires concentration on. The specific measure considers that a specific item is targeted for improvement and until it is acquired, the efforts still will seem less. Measurable aims at identifying the progress attained by the plan while the A identifies the person responsible for the results. Realistic aims at identifying the actual results that may prove realistic and achievable within the identified period while the last aspect of period aims at identifying a specific period within which the aspects have for achievement to register. These management aspects relate to Peter Drucker’s management concepts (Bogue, 2005). SMART analysis also may have different representations for the letters involved and these would include significant, simple sustainable and stretching for S, motivational, meaningful and manageable for M, appropriate, agreed, acceptable, aggressive for A, result oriented, result based or reasonable for R and time framed, time oriented for T. These acquire different meaning based on the conditions or problem at hand for consideration. Application of the detailed in the table will help improve personal ability and competencies in provision of services in the organization and managing personal customer needs improving productivity of the person and the overall results. Goals Competencies Resources needed Action steps Time frame Short range (1Year) Improving communication skills Improving work relations with other employees Improving the results in handling customer grievances to improve satisfaction obtained from service. Detailed understanding of the communication needs and channels available. Relating with employees of the company in their different levels to improve the work relationship. Improve reaction to customer challenges and dealing with customer reactions. Training and Proper introduction to all wings of the organization. Time allocation for training and the development of feedback line from the customers to understand the needs of the customers and obtain detailed expectations of the customers as per their satisfaction. Organizing a training needs assessment form for understanding the needs of the program. Creating a timetable for the training program and scheduling the activities in relation to time available from work. Evaluation of customer feedback on the services obtained to identify the areas that improvement is warranted. Obtaining the training scheduled with the aid of the company. Evaluation and application of the skills obtained. Evaluation of the results based on the skills obtained through customer feedback. 4 months for the training. 2 months for evaluation. 3 months for improvement of the results based on feedback from customers to measure progress. Mid-range (2 Years) Positive customer feedback on services Limited conflicts with other employees Proper, effective communication between the employees and the individual. Proper statistical analysis to make deductions based on the information gathered from the feedback system to ensure the best response is captured and the improvement is centered on them. Proper conflict management skills and prevention in the personal life. Financial resource for the management of the statistical process and the development of the feedback systems. Time resource for the provision of time for handling the problem in the personality of the employees. Development of the system of gathering information in relation to the needs of the personnel. System check and ensuring that all necessary needs exist. Developing the system and necessary material for gathering the information from the customers. Feeding the information gathered into the relevant systems for this case excel chosen for the analysis. Developing the analysis formats to analyze the information through tables and charts. Two years with each quarter aimed at providing a step towards the goal. The first quarter aiming at providing for the development of the feedback system and the feeding of the information into the systems availed for evaluation. Long-Range (3-5 Years) Increasing productivity in the company. Increased profits Proper customer management skills. Proper communication skills. A well designed customer management system that ensures a constant increase in sales through enhanced customer experience. Quality management skills to ensure constant improvement of the customer services rendered by the company. Proper control of emotional and mental effects from affecting the work results. Time that provides the availability of the personnel to handle customer challenges. Financial resources to provide for the financial needs of the personnel. Setting targets for each job assigned and ensuring that the targets are reviewed regularly to register progress always and ensure that work is improving regularly. Ensuring that the each customer served completes the feedback form to evaluate and keep progressing on the satisfaction objective of the period. Regular review of this for all the time the employee works in the organization through appraisals continuously improves their productivity. The communication aspect requires the development of excellent communication skills to provide a proactive approach to customer issues. These timed within the first aspects of improvement helps the individual in ensuring customer satisfaction. In ensuring that work ethics and respect for guidelines is enforced, the ability to take initiative is part of the whole improvement plan and this is managed though the encouragement of initiation played by each employee in their respective capacities. Customer quality is improvable through the provision of excellent customer service that comes because of personal improvement of employees and enforcement of proper communication channels and skills. Through these, the company is in position to ensure that customer satisfaction is enhanced helping the company remain ahead in the competition. Securing a comfortable environment for customers through teamwork and respect for each member of the team improves the results. Teamwork is key in provision of services and proper coordination ensures customer satisfaction. The last aspect is the ability to work under pressure and remain controlled. Through controlled pressure management abilities, one is in position to address customer needs and grievances more accurately keeping a happy lot of customers. It is therefore the responsibility of the work environment to ensure that each customer addressed registers satisfaction keeping them motivated about the services offered. Engagement of employees in the development aspects helps them improve their personal skills applicable in their daily routines. References Bogue, R. L. 2005, April 25. Use S.M.A.R.T. Goals To Launch Management By Objectives Plan. TechRepublic. Retrieved October 10, 2014, from http://www.techrepublic.com/article/use-smart-goals-to-launch-management-by-objectives-plan/ Read More