Retention and Customer Communication - Assignment Example

These encompass initiating instant communication, which will enable clients irrespective of their locations globally interact with departments or bank's sections of their interests.... customer relations Name Professor Institution Course Date Introduction Presently, it is irrefutable all global corporations irrespective of their status ought to devise effective, reliable and convenient ways of reaching their respective clients.... Hence, prompt HSBC focus its attention in fulfilling clientele's interests, which not only contribute to high customers' retention rate but also attract others who may be seeking similar services....

The communication techniques used by the staff of the hotel, including those at the front desk and at Ballroom A, were very courteous.... The following essay headlined "Moving Beyond customer Service" concerns the idea of customer service.... As the author puts it, personal safety may have been threatened in the case wherein a disabled customer in a wheelchair could not get into the function room of Ballroom A.... hellip; It may be possible that this customer might attempt to pass through narrow areas between tables and chairs and this may cause accidents in both the disabled person and the other guests....

The paper "A Training Design for communication" discusses that the Internet provides us with immense information and everything is available there.... Employees should be told to explore websites to find out more about communication at other organizations.... communication serves as the lifeblood to an organization which is why it is essential to train employees to communicate properly with the customers.... On the basis of the Gagne-Briggs model, a training design for communication is given below....

An overarching framework for how this takes place is referred to as a customer… Though business analysts are often at odds with regards to the most important part of a company's business model, it can be convincingly argued that without a robust customer communication strategy, the means by which a firm/entity can integrate an Section/# Communications Strategy One of the primary aspects f whether any business will experience a degree of success is the level and means by which they interact with and communicate with their client base and/or customers....

Marketing communication has been defined as a means utilised by organisations in seeking to inform, and persuade consumers about the presence of their product and brands.... Undertaking marketing communication involves identification of effective communication channels, which shall be utilised to facilitate the communication.... The communications channels utilised by organisations in delivering marketing communication could either be personal or non-personal....

Social Media in an Alternative Marketing communication Model... Direct response marketing like personal selling, guerilla marketing, email marketing, mobile marketing, and event based marketing, etc help to target the right audience and this is an effective methodology to attain customers; however the methodology has certain drawbacks as… Following is discussed about the method from different perspectives: Direct marketing methods may well gain the response of a potential customer if dealt rightly (Clow and baack, 2012)....

The following paper under the title 'Marketing of a Product communication' presents a customer which is the most important issue as it is his decision to buy or reject.... It has been demonstrated that the customer buys a product on the basis of his need.... There is a great variety and the customer is like to miss many of them without any information.... But it has been proven through market research that the emotional need of a customer is equally strong and often compels him or her to a purchase decision....

In fact, customer satisfaction is related to various factors like customer loyalty and customer retention.... The paper "customer Insight for Competitive Advantage" discusses that if the company concentrates more on consumer satisfaction and less on advertising, the company will be able to cut expenses considerably because a service department is more cost-effective than extensive advertisements.... hellip; In fact, customer service and service quality have various forms in various studies....