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Enterprise IT at Cisco 2004 - Coursework Example

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The author of the present case study "Enterprise IT at Cisco 2004" comments on Cisco that is a large company that has gone through many phases of success and achievement. While expanding their business functionalities and their business, they also have to go through some problems…
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Enterprise IT at Cisco 2004
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Download file to see previous pages ERP was developed for the company by Oracle. Peter Solvik brought positive changes to the company but after his leaving, many problems with the IT system were revealed. ERP was developed for limited functions such as inventory, finance, and manufacturing but afterward, many customized interfaces were developed and used with the same ERP (McAfee, McFarlan and Wagonfeld 2007). Due to these customized interfaces, there were problems concerning management of information and retrieval of information.
There were many other problems related to additional or extra functional tools for the same tasks and no centralized system for planning and deciding. Moreover, there were problems related to the absence of a single database. Boston considered three projects for the company, which dealt with the problems of the company. He wanted to upgrade the ERP, to develop enterprise reporting and business information solution and to develop a single database (McAfee, McFarlan and Wagonfeld 2007). Every project needed time and financial backup from the company.
BPOC was developed by the leaders of the company which included Boston and other influential leaders of the company for decision making, recommending and advising about important steps that the company should take. In taking a decision about call center project that is prioritized by Boston, he needs the backup from BPOC and also he is required to make BPOC agree to his decision about the project. The project is very valuable for the company. Boston also requires the revealing of “Shadow IT” projects.
Brad Boston was the new CIO at Cisco. Before him, Peter Solvik was the CIO at Cisco and he had been working with Cisco since 1993 (McAfee, McFarlan and Wagonfeld 2007). Before his arrival, IT was considered as an overhead of the company but he changed the status of the IT department by taking such actions that were beneficial for the company in terms of IT development. Previously, IT was not considered as a separate and authentic part of Cisco but just an overhead of the company. ...Download file to see next pagesRead More
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