Quality Management Practice - Essay Example

In my opinion, the very idea of these gatherings was effective. In theory, they enabled direct communication between different ranks within the restaurant hierarchy, the staff was aware of the restaurant’s vision, and everyone saw all the achievements and failures of colleagues.

Nevertheless, the main weakness of this construct in the reality was that the personality of the manager did not fit this role. In my case, these meetings turned out to suffer. Every day, we were bored listening to how the most experienced waiters discussed their achievements with the manager, while the others we blamed for their mistakes. In addition, the vision of the restaurant melted in the details our manager noticed. Thus, it is crucial to maintain a fragile balance within the quality management not to destroy its effectiveness. This situation showed that quality management is not only about boring daily meetings. On the contrary, it is about the way the leader understands his mission in providing the highest quality services to customers. If he is incapable to comprehend it, quality management does not work accordingly.